Service Experts Heating & Air Conditioning Reviews

"The technician was THE BEST!"

"Ahmed was the best technician you have sent me since Wendell way back in the day."

"Always the best"

"Service person was very nice,changed the electronic air purifier filter. He mentioned that normal service would be 6 months. However, the filter did need changing and this was sooner than 6 months - it was quite gray with dust/debris. Since this is not a customer changeable filter, I'm wondering how we would tell if it needs changing sooner than 6 months."

"problem noted on Sunday and had to wait till Monday to receive service."

"The tech was so great. He understood the issue and fully explained and fixed the problem."

"Professional"

"Called Appx 30 minutes prior, and when he arrived so I can let him inside our building."

"Alex is great!"

"Very friendly and helpful."

"The technician was a 10, but my appointment was scheduled for 12-2. I called at 1:50pm and was told the technician had just been sent the request. I called again about 3pm and was told Alex would said he would arrive by 4. He actually arrived at 3:30. No one ever called to say whomever was coming would be late."

"I was very satisfied with the service! Both the Technician or Residential Sales Consultant were extremely nice and answered all of the questions I had."

"He explained the difference between the different makes of hot water tanks and the life expectancy."

"Very nice and informative"

"if the job war done and CHECTED the first time we would not need these repeat service calls."

"On time, neat workman."

"Both Matt and Brittny were professional and friendly."

"All explained in laymen's terms. Prompt, efficient, and courteous."

"Alex is knowledgeable and helpful"

"polite and efficient"

"Scott & Brittany were profesessional, knowledgeable, pleasant, expedient, detailed & very clear."

"Prompt. Courteous. Efficient. Knowledgeable."

"Very professional!"

"Service provider was very helpful and gave excellent service"

"was very efficient, courteous, thorough and neat. Would like he or Alex to service unit in the future."

"Tech was very professional,personable and knowledgeable."

"Your technician diagnosed a leak in the 3 year old system which is correct, he then gave me a replacement coil cost of $1275. I just had the company that installed the unit verify the leak and they are replacing the coil for $575. Why is there a $700 difference? Your tech was told that I had completed the warranty with Trane and the only cost should be labor. I made that clear to him."

"Tech was great. Attitude was great and hard worker. The system however gets a 1! It's been nothing but a problem."

"Needed three visits to fix a leak. Technicians varied in approach but some clearly just wanted to spend minimum time."

"The service person did not have notes that the prior service person said he left to the next visit"

"Serviceman never showed for scheduled appt."

"knowledgeable efficient"

"Always courteous, always mindful to take off his shoes and put on booties, always fixes the problems."

"Best service call I had. Changed my filter, cleaned air handler. and flushed all of the dirt from condensor coils. System working good. Happy."

"Explained everything being done"

"Good thorough job. Took longer than expected and was a bit messy, but better that than rush to finish."

"Tech was very detail and took the time to explain what was going on"

"The technician was courteous, professional and respectful."

"Scott is knowledgeable and presents as client-oriented."

"They maintain my equipment in a regular ongoing schedule. The workers know their job and complete the task quickly. Service calls are made in a timely fashion."

"Both guys that came were great. Very professional and personable"

"Quick to find problem. Ordered part. Good service."

"Every question answered professionally.We tried to send review after experience but couldn't get website to send answers. Needed a number that was not accepted"

"Alex s extremely knowledgeable and completely competent and thoroughi"

"Routine service completed efficiently by friendly technician."

"On time and very efficient service"

"I received a call from the technician, who indicated that repairs were needed. I asked him to send details and a repair quote to my personal email address and I did not receive this. I would like this information send to me at mlewmangarcia@gmail.com. The technician also engaged with my renter and relayed that the repairs were needed and would potential affect his utility bill. This is not appropriate."

"Good work and performance"

"I was told I needed a whole new system by the tech. Kevin came out and provided me with financing options including the advantage. I did not qualify due to my credit from a divorce and a single Mom of 2 I could not afford to shell out a large amount all at once for a new unit. He left with even trying to fix it. Another company fixed it for less than hundred. Really sad that a company would try to scam a single mom who is struggling and Kevin knew that!"

"Prompt, courteous, and expert work."

"AC works."

"Polite, efficient and informative"

"Of course, my AC turned on immediately when the technician arrived. (I had vacuumed the air handler pan and the drain prior to his arrival.) I'm not sure what else was done besides blow out the drain valve, checked the status of the air handler and compressor motor, and a new AC estimate to justify the $89 that I had to pay for a service call."

"Didn't do the installation correctly. There were four items that the inspector noted that needed corrected plus they damaged the molding around my attic opening."

"I told the tech and supv. that I needed a new thermostat. I might as well have talked to the palm tree outside!! While I was in NY, the thermostat finally gave out and my a/c was running so much that when I ret'd. the temp was 60 in my apt. Now I have a new thermostat but this should have been done when I told them it wasn't working!!"

"Office was awful. Didn't call when they said they would. Had incorrect information about my coverage. Rating of "1" for the office Technician (Allan O.) was great. On time and went above and beyond to correct errors by the main office. He gets a "10"."

"Justin is great"

"Polite & efficient"

"He was very knowledgeable curtious,"

"They were courteous and did a super job."

"R finally got drainage block open but was frazzled from "so much work" that day...15 hrs he said. He was on call & tired."

"Because Alex is the man. He knows what he is doing. I trust him 100% He tells it like it is."

"He couldnt provide me the tuneup he had to order a new coil lots of problem with this unit. You should check my records yikes"

"Very pleasant & informative"

"Tech was very personable, informative and thorough"

"Technician was very thorough and answered all my concerns."

"answers all my questions, patiently"

"Howard was very thorough in servicing our units. He is courteous & respectful."

"Matt is the best technician that I have had since I first worked with Service Experts since 1998."

"Everyone is professional and caring"

"very careful and meticulous...no shortcuts"

"Exceptional customer service"

"honest, knowledgeable, care and takes time to explain process"

"All involved from initial call for service to the service tech, Jesus and Sergio, were nothing but professional and glad to assist. The diagnostic service with Sergio was accurate and complete as was the part install with Jesus Campos. With these guys, you knew your service was accurate and complete...no problems."

"He came out late at night and could not fix problem but ordered a new blower motor which was installed the next morning."

"The 2 Techs. were very efficient thorough,and showed a lot of compassion to us old folks."

"260-034-405248"

"On time, knowledgeable and courteous"

"The tech said I needed Freon but I don't think he put any into the unit"

"It has been 10 days without air. Have had no customer care personnel be in touch to give us feedback or updates. Have had to call to get info"

"Very helpful. Explained how to put battery in and set clock on thermostat"

"tech was great"

"very good service and speedy response. I will always recommend service experts."

"James was very personable and he knew exactly what he was doing he also recommended air filters that would last me a long time which I purchased and he installed"

"Prompt, courteous, and thorough"

"Called on Sunday at 5PM and you didn't show up until 2PM on Monday, only after I had to call you again. Then when you got there the tech was told he could not stay and fix problem. You had other customers waiting for him. He the came back on Tuesday morning. I guess after being a customer for twenty years I don't count. You people suck."

"It was good"

"tech did not know what they were doing. Vacuumed out the wrong drain line."

"Very thorough and careful. Friendly and technically very good."

"Cause Im still have problem with my air conditioning unit inside my house"

"Fast- on time- professional"

"Alex answers all our questions and explains everything. He changes our filters and cleans the unit inside and out."

"Professional, thorough & genuinely interested."

"Quick, reliable, economical"

"Did not see any difference"

"The service tech was just here yesterday. It is not cooling as fast as just before he got here. Also, when I press the down button it is taking a bit longer to start. It is NOT cooling as fast as was even though the unit is old. And I did not appreciate the personal questions"

"Cody was able to quickly diagnose and fix a problem that another company misdiagnosed. He got my A/C working within 30 minutes!"

"Knowledgeable and Excellent Customer Service!"

"Not only did he correct the issue immediately, Jimmy was prodessional and personable."

"Humberto was very professional and respectful, he got home on time, and always willing to respond any of my questions."

"Tech JAMES was very thorough and attentive to detail."

"Ed was excellent and very informative."

"Tech called ahead, was on time and very efficient and professional during the entire service visit."

"We had some issues that Shawn was able to take care of and get us back in good working order."

"I am very happy with your service techs but very, very disappointed with the VERY expensive Lennox AC unit you sold me 3 1/2 years ago. The inside of the coils looked like crap. We have our unit serviced every 6 months. This should never have happened only 3 1/2 years in."

"Quick service"

"Polite, on time and capable."

"Quick and efficient"

"Knowledgeable and courteous staff."

"knowledgeable, presented Advantage Program in a fair and honest way."

"repairs too expensive, so decided on Advantage Program. Never actually explained as a lease program. Didn't realize until I read the back of paperwork after signature completion."

"Alex knows my house, and knows its problems. He's the BEST!"

"The technician was very nice and did the work quickly."

"After 2 other technicians were inablr tp resolve my isdue, he got it done."

"Alex is the #1 technician. Used him for years. Always first rate."

"SEEMED TO BE VERY THOROUGH AND ASSURED ME THAT THE NEW DRAIN LINE AND PITCH CURED THE PROBLEM"

"A/C DONT WORK. 2 YRS. OLD AND HAV ISSUES . COMPANY DONT HAVE PARTS. NOT GOOD."

"Communication was prompt, serviceman was pleasant and answered our questions politely and with knowledge."

"Alex is very knowledgeable and goes right to the problem, and addresses it. This system has had drain problems from the beginning."

"Cody always makes sure the job is done professionally. He is very respectful and kind"

"The new unit did not work. Wasted 10 hours sitting around sweating in my house and then had to endure an entire night without AC"

"Very polite and knowledgeabke! He explains very well and fixed the rattle and the burping sound"

"anytime someone comes out to do work, they are always trying to upsell me on something."

"Did not bother to clean filter."

"Professional, courteous, and friendly."

"Appointment within 24 hours and technician was great!"

"responsive and knowledgable"

"friendly courteous professional"

"Tanvir is very knowledgeable and professional."

"Skilled, friendly, helpful service tech"

"The first guy came to do regular preventive maintenance on my two AC units. He forgot to turn the ultra violet blue lights back on one of the units. That required me to phone you guys later in the day and send another tech out to turn the lights back on. Not a happy customer."

"ALLEN WOREKED SUPPER HARD. GOOD MAN!"

"Alex is very thorough and professional"

"Have been with your company for 20 years and have never been displeased with the service. Of course Alex excels in his job and I always request him for my service. Never have to be concerned about anything cropping up because his work ethnic and professionalism are very reassuring. Job well done!"

"All work wascompleted and no mess left behind."

"Justin was knowledgeable and efficient"

"I would have liked more post-installation instructions for the new thermostat. The system user guide does not have much information. Other than that, great experience."

"THE SERVICE WAS FINE. BUT, TO CHARGE $187 TO FLUSH OUT THE DRAIN LINE FOR OUR #2 AIR HANDLER IS OBSCENE WHEN WE HAVE A SERVICE CONTRACT. JAMES DETERMINED ALMOST IMMEDIATELY WHAT THE PROBLEM WAS. THE PERSON WHO HANDLED THE CALL FOR SERVICE MIGHT HAVE SUGGESTED WHAT THE ISSUE MIGHT BE, AND SHE SHOULD HAVE SAID THAT I WAS GOING TO HAVE TO PAY 180+ FOR THE CALL IF IT WASN'T COVERED BY OUR CONTRACT. HOT HAPPY!"

"The technician was very thorough and explained everything he was doing"

"Roberto was very knowledgeable in the maintenance of my unit. You can ask him a question without hesitation answers in vocabulary that the average person can relate to."

"Great individual, polite, neat, knowledgeable, A+"

"Always have received great service from sales rep to technicians"

"Alex explained everything, it's hard to trust contractors in Florida"

"I think $189 to clean a drain pan is a bit pricey, and I did not like being made to feel guilty if I did not sign up for a Service Plan. I'm stuck using you for the next 2 visits but then I will shop around for a cheaper solution."

"Very professional, courteous, knowledgeable"

"Howard has been here a few times before, he is a very nice man and knows his business"

"The above rating was on the company not the techs, as I felt that two weeks to get parts for my AC was excessive for a company that is a dealer for Lennox."

"The service was especially helpful in letting me know what is going on with my a/c"

"The service tech were very knowledgeable in what he was doing. He was very helpful in answering questions."

"Brittany Penny went out of her way to explain service and implement service"

"Howard is very professional and truly cares about his customers' problem and strives 100% to solve the issue."

"Prompt, courteous, knowledgeable, quickly diagnosed the problem, ordered necessary parts, advised approximate fix date"

"I dont remember his name but he was very professional and worked very efficiently"

"Kevin was very helpful explaining the problem and providing purchase options."

"Always show professionalism when fixing my AC unit"

"Was very well versed in my air conditioner and was able to solve the problem quickly and explain what happened and what to do about it"

"No comment"

"Thorough"

"Because I had to call to find out when the part was coming in no one ever contacted me"

"He did everything he needed to do in a timely fashion"

"James inspected our unit and made recommendations to solve our issue"

"Great service. Very nice staff"

"Juan did not return 2 phone calls and the technician did not warn me to have my neighbor (Im a snowbird) check the new system after it was flushed to see if it shut off again"

"On time, called in advance of arrival and advised us of necessary action necessary to correct issue"

"Courteous and knowledgeable service personnel"

"Howard is an extremely Positive asset for Service Experts, with his honesty and knowledge. You should do whatever it takes to keep him!"

"Scott is very knowledgeable, professional and took the time to answer my questions and explain things to me in easy to understand terms. He and his helper replaced our coil and did a great job. Now our AC unit is cooling our house and we are very comfortable."

"I am still waiting for someone to fix the over all problems!!"

"The technician didn't do any of the things the girl on the phone said he would do, as far as I could see all he did was go downstairs to drain pipe and vacume it out. He said the unit was to old to add coolant, which is true, but he still could have done other things. He could have started by checking the temp. coming out of AC vent and he could have cleaned it up. I felt like he didn't want to do anything but sell me another unit. It took the girl on the phone 5 minutes to tell me ALL the things he would do, WHAT happened."

"Diagnosed and fixed the problem very quickly"

"Jimmy is outstanding and very pleasant."

"Job done great and timely"

"The Tech noticed that the Refridgerant caps were missing from the outside compoment and just said they were missing. I thought he would replace them, but no. Prior to his visit the last Tech that serviced the unit was Michael 260-00058. on March 27 2019. Your company owes me two caps.and would appreciate getting them ASAP."

"Both Ben and Will were extremely courteous, respectful and professional in the way that they went about their work. They kept us up to date on the progress of the work throughout the day and made sure we understood what they were doing every step of the way."

"Arrived on time; did work efficiently was polite and informative. I was not happy about spending $800 for 4 UV bulb replacements but according to the technician they needed replacing. ( all 2 years old ) Unexpected expenses of that amount are never pleasant but certainly was not the fault of the tecnician."

"My name isLorraine- I am the sister of Nancy Ilg. Nancy lives at 1445 Atlantic Shores Blvd in Hallandale FL. Nancy has Alzheimers disease. She has a live in care giver due to her illness. I am Nancys POA and I manage Nancys health needs and day to day activity in conjunction with the caregiver. Last year a NANCY needed a new A/C. There have been numerous issues- starting from the installation and continues with drain line backing up and water onto condo floor. If anyone is truly interested in my feedback you can call my cell 954-812-8683."

"John did a good job and would like to see him come back. We need the same drain bleach clean out in our first floor handler closet. We were not charged per our platinum plus agreement however on a prior service call , we were charged $84 for the same work that was done on Mikes visit."

"You guys come relatively fast after I called but you couldn't fix the problem since you had to order the part."

"Time it took"

"They have been here before. Both are very personable and professional"

"James was polite and courteous and very knowledgeable"

"The technician turned up on time and solved the problem"

"Shawn is very thorough and neat while working"

"Humberto was very professional courteous and explained everything he was going to do"

"Jim was very knowledgeable, efficient, and very friendly."

"Alex is the best."

"Personable technician, very thorough, offered excellent advice for maintainence"

"I am a platinum customer. I was told there would call was no charge. tech came 7 hours late and never called to let us know untill 11pm - not acceptable you have not maintained the NEW ac i bought from you, so it is on you. refund my $$187 asap. I was charged 187.00 Not acceptable. I called to speak with you and no one has called me back."

"the technician was great"

"Matt was very thorough and informed me on everything"

"Your guys have always been great and provided great service."

"Supervisor called back several days later than I was told to expect as he suffered an injury and was unable to call the next morning which is what the tech told me. My original survey response was based on not hearing from the supervisor even after I called him after he did not call. Now that I know the reason he wasn't able to call at the original specified time, I am satisfied with the service and resolution provided by the supervisor (Chris)."

"OM was very efficient"

"One of our units shut down Friday evening, we recently had service so the fact that in between service appointments we had an issue is quite aggravating. Tech showed up Saturday morning said he drain needed to be cleaned out, did what he said would fix the problem. He wasnt even gone an hour and our unit shut down again leaking with water!"

"You sold me a Lennox as the best on the market, this is the Third motor in four and a half years. I should not have Been charged for it."

"Technician said could not fix. Need complete new system. Refrigerant very expensive. No temporary remedy. Either he did not know a "blend" could be added or withheld that information. I had the person who put in our system come and he added blend and resolved problem for now. I think my $84 should be refunded. I was offered a sales pitch and nothing else."

"Great guys. Disappointing to have to wait 3 weeks for a part. Thats a long time not to have AC in Florida summer."

"The first had one opinion The second got it right I hope"

"John was very helpful and answered all my questions very professional"

"Service Tech Tanvir did an excellent job. k Service Experts should be proud to have an employee like Tanvir. He was very respectful and very informative about my AC. Thank you Sir."

"Helpful and informative"

"Matt is always very personable, respectful and knowledgeable."

"Very good service plus etc"

"very prompt service"

"Technician showed up on time and did his work in a timely manner"

"Everything went smoothly & our house is very comfortable through out!"

"Alex is always a very efficient tech and finds the problem, or services my A/C very satisfactory!"

"Because the technician was very thorough and in my opinion did a full examination of the situation and acted properly"

"The young man who came to my home found the problem and intends to come back and fix it which no one else seem to do. The pipes that were originally put in were not straight therefore the sludge built up. Three times you have had to send someone out to fix the problem and they never did. My air conditioner is not even 2yrs old."

"The young gentleman that came to service my air conditioning problem seem to know exactly what the problem was. The pipes that were put in with my new air conditioner were not straight and that was what was causing my problem from the start. Three times I have had the same problem of backing up. My airconditioner is not 2 years old, yet I have had the same problem 3 times. This young man is coming back and rerouting the pipes which should have been done right when they installed my air conditioner in the first place."

"Bi-Annual Service 8/29 was fine however 2days later back unit quit. Matt came in 15min???? But said it needs a fan motor. Same result on other unit after service another year. I dont understand."

"Excellent service and very professional."

"I was told by the tech (Matt) that I was not going to be charged because of the poor job done by the previous tech during my last maintenance. After he started doing the work to simply unclog a small pipe, his supervisor Chris told him to charge me. Then I was told by Matt that Chris would call me back the next morning early. He never called me. After waiting for two days I called his cell number, left a detailed message asking him to call or text me to discuss why I was charged after being told I wasn't going to be charged. He still hasn't replied to me at all. Matt did a good job. Chris is a very poor representative for your company. We have been customers for well over 10 years and bought a very expensive AC unit from you and have had a service agreement with you since before then. The unit has broken down and cost us thousands of dollars in repairs since the first year we bough it. I will report your company to the BBB, secretary of state office of consumer affairs, and I will ask local news outlets to investigate our very costly experience with your company unless I receive a phone call back to resolve this. We have been loyal to your company- you should by loyal to us. Very sad of how you care more about selling me more and more products instead of concentrating on doing your jobs correctly and providing a worthy product. Again, Matt did a good job+ Chris is the problem along with your equipment."

"Jim saw the problem with the AC unit, which was the coil. The parts were ordered and he said should arrive next week to replace the malfunctioning coil in our AC unit"

"He was prompt, wore booties in the house and helped with a moisture problem we were having with a vent."

"Alex has been our technician for over 4 years and is very knowledgeable, dependable, and very customer friendly."

"I am not happy with the the wrapping of the pvc pipe on outside of air handler. He had a problem with the with the pipes and had to cut the insulation off the pvc at least 3 times and kept putting the same tape back on. It is a sticky mess I did bring it to his attention,but he didn't want to correct it. Hopefully everything else is fine. I really hate to complain as Daniel was conscientious and pleasant and in the scheme of things, this is a small problem. Next time when you service my unit I hope I can get new insulation and tape."

"Because each time, I am pleased with your technicians"

"tech was very professional ,courteous and knowledgeable / told me what I needed and what I did not"

"Matt is very knowledgeable and pleasant. Goes above and beyond."

"on time for the first time in 5 visits"

"The technician was extremely informative and professional. He was very punctual, listened to my comments and did the work, keeping me informed of his progress."

"You have been wonderful Mohamad is amazing he really takes care of the ac!"

"Two Tech's came to replace our coil and filter. They were extremely prepared and worked as a team."

"nothing was done about the mildew around grates in ceiling"

"Prompt, knowledgeable and solved the problem. He also advised putting a cup of white vinegar into the drain to help alleviate future blockages which I was not aware of."

"The technician called in advance to let me know his ETA. After he arrived he worked consistently to get the job done as quickly as possible and kept us informed."

"Very knowlegable person sent."

"$16,700 for a Air conditioner Im having done By someone else for less than half the price!!. Why waste my time."

"From the Sale Person To the Installers and the Follow-up was o-time and professional."

"Tech knew exactly how to resolve problem."

"Alex explained everything he was doing and what he found."

"The technician was very knowledgeable about my ac problem and fix it right away and told me what to do so I don't have a problem in the future."

"The service man "matthew" was so pleasant and fixed the problem so quickly."

"Jonathan is awesome!"

"Scott made sure that all issues with the air conditioning system were working appropriately before leaving the job."

"The technician diagnosed the problem which was resolved very quickly. He was courteous and respectful of my property. What more could you ask for?"

"...because Excellent Technician named Jesus came in the same afternoon as I called Christine in ur office & fixed our leak in our new two month old Lennox Advantage program Air Conditioner. It only needed to be drained or flushed out the pipe. We were so pleased with such fast & professional service."

"Clean, prompt, and proficient and knowledgeable service technicians"

"Technician was very good but the whole process and the pricing was very dissatisfied"

"very thorough and courteous. our system was installed poorly and he has tried his best, each time, to correct the clogging problem caused by a poor pitch and length of the drain line."

"Mohammed, Service Technician, was extremely professional and courteous right from the start. He talked me through alot of what he would be doing in servicing my ac unit. Also was able to tell me things about my unit that no one else had ever taken the time to do. Jose, Comfort Specialist, also was very professional and courteous in providing additional information."

"Dennis was very professional and provided fast service."

"Tanvir was very thorough & found the problem quickly & resolved it."

"Technician always does a good job!"

"Great Service"

"I notified Mr. Stewart the day before that I was purchasing the A/C but I didn't have time for the paperwork that day. However, to set up the install the next morning and would sign the paperwork at 10am. He told me that he had the techniicians lined up to be at my home by11am. He called Diana and tole her it was a go. I called Diana at 11am when no one showed up and she told me they would be there by 12. At 12, she told me that they were picking up the unit and would be there by 12:15. I asked how long the install would take and she said a couple of hours. When the thechs arrived, they told me that the install is a minimmum of 4 hours and probagly longer. I was furious that I spent the day waiting and had to cancel my other appointments. I was called by Chris Poggio who apologized profusely assured me of good service in the future. I can tell you the installation team was wonderful. They saved the day for your company."

"A.Tanriz was on time, worked well to replace under warranty motor."

"Quick and efficient."

"Once completed professionally by Will and Ben , all my duct work looks great and functions how it should."

"James OBrien was professional, competent and honest as well as efficient and an asset to your business!"

"Jesus was an excellent technician!!! If I ever needed service in the future I would ask for him."

"Tech was very knowledgeable."

"I had a technician come to my house in a. Very timely manner and put a new motor and did a wonderful job! I am always very satisfied with the service that I receive! Whenever I have any type of need and call the service office and Karen is so caring and always sees that I have the service I need that same day!"

"PROBLEM RESOLVED ON THIS TRIP SERGIO WAS VERY FRIENDLY AND TOOK THE TIME TO EXPLAIN WHAT HE FOUND AND WHAT HE REPAIRED"

"The guy that showed up wad very knowledgeable and took care of the problem right away."

"Technician ineffective and did not complete all tasks to completely clear clogged drain line. All this guy was interested in doing was quoting me outrageous prices for possible remedies."

"Roberto was excellent and discussed everything that he was doing to keep me informed."

"I am satisfied with the way the technician. ."

"Second service call in two nights. Left with system repaired and no follow up to make the necessary repairs. After four phone calls the following day, the parts were ordered with no repair date set."

"Cody was efficient, personable & knowledgable"

"Dont know why because I have called all week to get and answer from Justin and he has NEVER calkedme back"

"The technician worked hard and was thorough and polite."

"Jonathan was very professional, informative, and efficient."

"polite, thorough, helpful"

"While the repair appears to be successful, we were without A/C on one of our systems for 48 hours. It is difficult to fathom how running a low voltage cable should cost $600."

"Service Experts provided quick service and all involved did Hand off tasks to the next person. For example the technician stayed the whole time for the city inspection and made sure that he was well prepared to find the breaker panel and a ladder was in place for quick access."

"Technician did a great job"

"The workers did a great job installing the AC. Technician Allen came back and solve some issues that I was experiencing with the AC. He is very knowledgeable and knows his job very well. I am satisfied with his work."

"there was NO SERVICE, he said he had to order a coil which has a leak and we have NOT heard when the coil will be installed, it is NOT cool enough in the house in spite of us turning the temp down"

"They explained everything satisfactorily before doing the installation"

"Tech was professional and informative"

"Service was prompt with response to fix some things that weren't installed correctly at initial visit"

"Will was very helpfull"

"knew what he wanted to do and did it. Hopefully it will work"

"They were prompt, efficient, and cleaned up after themselves"

"I have no issue with service tech, Scott. My issue is with Service Experts over pricing replacement parts. Scott indicated faulty condensate SafeTswitch which is available online for $20 or less but charged at $200 by Service Experts. I understand need to make a profit and cover costs, but that is a ridiculous markup."