Service Experts Heating & Air Conditioning Reviews

"he is an excellent technician. He explains problems very well fixed my system better than anyone else ever had."

"Alex also fixed the poorly installed thermostat."

"He seemed to know what he was doing."

"James is always very thorough when he services our AC unit. When he recommended purchasing a new unit (ours was 21 years old) after showing us what was going on, we trusted his judgement. James and Juan (the sales person) were very efficient with getting permits and arranging everything with our condo association for next day installation."

"Technician was here early and was very efficient in serving our AC system. He also pointed out that our water heater is getting ready for replacement."

"Quick and thorough."

"Great"

"Very professional, friendly and knowledgeable service!"

"Very personable, helpful, informative"

"I was quite impressed by the care that was taken, putting down runners to protect my flooring, the clean-up after the install, the time that the tech took to explain the workings of the thermostat, and a shout-out to Jose for setting it all up!"

"I was impressed with your agent respond to all my questions, his knowledge of his product and eagerness to help and answering all my questions."

"I would like to express my sincere appreciation for the outstanding job Arthur (assisted by David Stewart) did in handling my AC maintenance tune up this afternoon. I was extremely pleased with the professional and thorough way they checked over my unit. They were courteous and secured my confidence, not only in the worked they did, but was also in the way they adhered to COVID safety precautions."

"Appointment time met, Work completed ."

"FROM THE APPOINTMENT CALL TO THE SIGNING OF THE RECEIPT IT WAS VERY EASY AND THE TECHNITION WAS VERY COURTIOUS."

"Alex was very thorough and professional."

"He was there on time and went through all parts of the AC."

"I largely ignored technician but he seemed to do his work eficiently"

"Scott is the best service technician that I have ever had."

"Scott is the best Service Technician that I have ever had!"

"Jeff was the first to show me the ooutside electrical workings on the air conditioner."

"Very professional helpful prompt"

"on time--efficient-know legible"

"Jeff was extremely efficient and knowledgeable for the task at hand"

"Tech was ontime, efficient, personable. What I expect from SE"

"The only concern I have is that it was raining on the day the service was done and the Tech said that because of the rain he was unable to do a test of the system to find out why the "410a " was well below acceptable levels Saying there could be a leak. The unit is not even a full four years old yet !"

"Our technician was pleasant, professional and knowledgeable."

"quick and accurate service"

"Fast, courteous and explained everything well"

"Tech arrived on time checked every thing and answered my questions"

"Took care of the job"

"Very knowledgeable tech and courteous"

"karen offered outstanding customer service jacques was very knowledgable and professional"

"Employee arrived on time, completed his work and advised me as to his findings. His efforts seemed thorough. Thx."

"Prompt courteous explained everything clearly."

"Allan came in did what was expected however, I noticed Allan was not wearing a mask when he entered the house or when he told me they system was running very good."

"Lucky did excellently"

"Technical work seemed fine. Pushy sales presentation regarding Advantage Program. Since my AC is working fine unsure why I received poor on all but two inspection steps including code violations and carbon monoxide. I was also told I would get a call letting me know the techs were on the way. I didn't get the call - they showed up unannounced but within the scheduled time."

"Polite and knowledgeable"

"Technician was knowledgeable, efficient & provided friendly customer service. He arrived promptly at the first hour of the 2 hour window."

"We request Alex because he is, in our opinion your most efficient and knowledge technician."

"Matt is the best. I am always confident that he will find the reason for my a/c problem and fix it quickly. He never disappoints."

"They checked everything and explained what was going on."

"Went perfectly"

"Quick, on-time, helpful."

"Tech arrived a little late, but this service was scheduled the same morning, Arthur did call to say he was on the way."

"The tech came, did what had to be done, and left."

"The tech did not know how to change the time of day on the thermostat, the tech suggested that I change the air filter to an electrostatic one for better filtering, however the price he quoted was outrageous at $850.00, I could purchase one online for approx. $60.00 (a very good one) and more outrageous he suggested a ultraviolet light at a cost of $2350.00, how ignorant do you think your customers are?"

"Since I went to the quarterly cleaning and maintenance, my AC has been working great, no clogged line. Alex is the best technician and I will only have him work on my machine."

"NA"

"Jason called ahead, let us know when he would arrive. He then figured out what to do, and rigged our system so it kept us cool while we waited for the repair crew to come by on the next business day."

"Excellent service"

"Did a thorough job of servicing my A/C."

"I had a regular service on January 26th. On February 8th my system shut down. I learned on the service of February 8th that the pan had filled up with water. I have 2 safety systems a pump and a shut off valve. I am a little concerned that the system could fail so quickly after January 26th service"

"Service was great. Billing amount was rediculous and I sent an email to service manager and awaiting a reply"

"Reps were not very helpful, more than an hour past the promised time, and I wasn't notified of them being late or running behind until I called in to ask where they were, since it was 15 minutes past their time when I called. They came and diagnosed the problem, and charged me to diagnose, but then told me there was no way they could fix it over the weekend, and that it would cost over $450 for the repair, possibly more if the part wasnt under warranty. Technician was very standoffish, and kept trying to justify what would have been $450 an hour labor rate to take off 8 bolts and a fan, and put the new part in. Not the way to treat customers. Your competitor did it for less, and in the same day that he came out to look at the problem, without arguing or trying to belittle me as a customer. I will never do business with your company and will suggest to all my friends and family that they refrain from doing so as well."

"You always give good service."

"Jeff did not arrive within the scheduled time but did his job in a professional manner when he did"

"Quick clean and knowledgeable"

"need to comeback to relocate air filter opening"

"Very professional and polite"

"Very thorough."

"I was impressed with how he handled the inspection of our AC to insure proper working. He was very detailed oriented."

"On time. Called ahead. Very competent"

"Very polite, knowledgeable and professional."

"Carlos was very thorough attentive and he answered all my questions and tested my new equipment thoroughly"

"Don't explain the services and I have to pay for nothing"

"Needed second visit as not connected"

"was very knowledgeable and friendly"

"On time, explained what he was doing and the results"

"Technician was timely, called to let me know expected arrival time. Was considerate and through."

"Roberto was very thorough with my heater to figure out why it was working."

"Rapid installation. Pleasant proposal"

"Very competent man and friendly"

"I purchased the pre-paid maintenance plan in order to possibly save money if the unit needed repairs. Apparently that isn't the case, since the tech was onsite doing the maintenance, and I needed a repair. Not only did he have to travel back to the shop, it cost me $250, for a 20 min repair. i was not happy."

"Alex is the best"

"I was pleased with the service of the technican"

"On time. Explained what was needed. Did the work. Very professional.Works good. As an architect and engineer I value the lack of b.s."

"Alex got to inspection promptly assessing the situation and gave me the answers I needed."

"Scott is an asset to your company. He takes wonderful care of my AC units inside and out. He is meticulous, knowledgeable, and knows how to do the job right. He is the best!"

"very good information that he gave us AAA++++"

"Very efficient. Took the time to explain everything. Friendly and helpful."

"Eric and Arthur were professional and courteous!"

"Did his maintenance and discovered a problem that we will correct."

"Knowledge, efficient"

"Mike Garcia Issue resolved immediately Very knowledgeable and excellent customer service."

"Mike is very aware of my equipment having been here before and making upgrades as he felt were required."

"Tech showed up on time professional friendly tech"

"Claude didn't everything he said he would Nathan made me decided to buy next ac from he really made your company look good last claudin did a great job of follow thru i owned a company good people are hard to find please thank them for me"

"Scott Goodbread was our service tech. He was extremely thorough and informative about our system. We have been with your company for 20 years and have referred 4 neighbors who currently use your services."

"I have been with Service Experts since 1998 and have installed 3 a/c's in my home and one a/c in a condo that I used to own, but sold. I've had Alex take care of my a/c's for almost as many years and he is the only person I trust to take care of my a/c. Whenever I've had a problem Service Experts is there almost immediately regardless of the day or time. I've also referred Service Experts to other relatives and friends and they were equally as satisfied. I know that Alex is a tremendous asset to the Service Expert family. Thank you."

"Polite, professional."

"Never have I had a technician come to home for a repair and show up with a sales rep. This is the first time this company came to my home and I felt like shark bait"

"Good honest service"

"He was very courteous and quick"

"Well done."

"Scott provided a thorough inspection and maint."

"Carlos was friendly, efficient. knowlegible."

"Very professional, trustworthy, and friendly."

"Tech seemed knowledgeable and was friendly!"

"The technician was on time and very helpful in answering my questions"

"Both Jack and Sal were very professional and completed the maintenance check on my AC system in record time to find everything in working order."

"On time ,polite and efficient."

"Alex is THE Best. If he runs over on a previous call, he lets you know. He doesn't BS. He treats customers like people and not like numbers. He makes you feel like he actually cares if your equipment is working well. And he tells funny stories! He's a regular dude - it's like your friend comes by and works on your A/C and/or water heater. Give him a raise! Thanx."

"Scott is always punctual and addresses each problem with dispatch."

"Great service tech"

"James is very thorough and provides excellent service."

"The gentleman was very polite and answered all my silly questions he was very nice but he said I would get an email or a copy of my bill which I did not get I would like a bill sent to me please"

"The technician said everything checked out OK. Hopefully he did his job thoroughly to come to that conclusion."

"The technicians were prompt, courteous, and completed the work on time."

"Service Experts never ceases to do exactly what they say theyre going to do and explain everything theyre very professional theyre very smart and theyre very kind, we love you."

"Consistency, I request the same technician every time and he knows my system."

"Matthew arrived on time..was friendly..& did a great job!-)"

"immediately diagnosed and fixed problem"

"Polite and work orientated, he got right into the job."

"Excellent service"

"Matt is thorough, technically efficient and suggested items to help purify the air"

"Quality of service was given. Customer service is top priority for me"

"great job"

"Technician was polite and efficient"

"Concise respectful efficient"

"He was quick and professional. I was very satisfied with his work ."

"Courteous, explained clearly"

"Very polite and really explained things very well..salesman The installers were great"

"Courteous, knowledgeable and tackled the situation promptly."

"Polite and careful and did the work at a good pace."

"Tech was punctual, friendly, efficient"

"Allan was clean, professional, sweet and knowledgeable. I will request that he service my A.C. in 6 months when it needs serviced again :)) Thanks Allan and thank you Service Experts =D"

"JACQUES is one of the best we have seen I would prefer him for all future service"

"Professional, thorough & explained everything."

"Recommended unit is not working correctly."

"Efficient and clean"

"The gentleman who came to our house really knew what he was doing excellent!"

"Seemed to be very efficient."

"The tech did an excellent job however I was very disappointed with the other fellows pitch to get me to essentially buy a hot water heater on time."

"100"

"100"

"Carlos was very respectful, always calling me Sir. That's very rare nowadays with a 19 year old. He did a great job on servicing my AC. The supervisors of Service Experts should be very proud to have an employee like Carlos. Thank You Carlos and I wish you all the best. You're a good man."

"Carlos was friendly and effective."

"Service was prompt and pleasant."

"I was told that my warranty did not cover the repair after I placed a deposit on the labor. I was told the part would cost me $1563.00. I called Kraus and Crane Air Conditioning, paid $450.00 for labor and part was covered under warranty. Waiting to see if I get my deposit back."

"good service. honest answers to questions."

"Alex is the best.........very knowledgeable and responsive"

"It took four visits to fix the problem on a new system which was installed by you in the fall of 2019. We have been customers for over 15 years and this has never happened in the past."

"Mike is a professional."

"Mitch had to come back to move hot water heater to accommodate laundry tub. He & his partner did an excellent job re-positioning tank & he also hooked up the laundry tub plumbing (drain)."

"Friendly courteous and informative technician."

"Did a good job"

"Mike Garcia is an excellent representative for you company"

"Very efficient polite clean"

"Have a supervisor contact me"

"I purchased a Lenox AC from Service Experts 4.5 yrs ago - Every time your team comes for service they try and sell me a UV Light unit. I am really tired of hearing the high pressure speech about that product. Also, having a sales person tag along and enter my home for no business purpose during COVID, exposing my family to additional virus risk is incredibly irresponsible business practice. You may want to reconsider this practice until this pandemic is under control."

"Mike has been my tech for over 6 years. He is so personable and professional"

"came on time, pleasant tech, respectful."

"This is the SECOND TIME you have showed up withe the WRONG filter for the a/c system you installed at my condo. Why can't you get this right?"

"The service we received was fantastic! our issue was resolved immediately the technician Mike Garcia is very knowledgeable as well as friendly."

"service was great"

"The gentleman was super nice and professional..explain things in the right way.."

"He was polite, efficient and clean, super."

"on time"

"Thorough and quick"

"Very quick, polite and answered any questions we had!"

"THE REPRESENTATIVE WAS PUNCTUAL AND VERY KNOWLEDGEABLE. HE FIXED IN THE PROBLEM IN MINUTES, HE WAS VERY NEAT AND COURTEOUS."

"total mis dignosis of my problem, technician told me the fan motor was goign bad, you would have to order the part next week, about $800 to fix problem, had another company come out the very next day, and it was the thermostat, fixed it in 30 min, unit works fine"

"Didn't help with the problem"

"Matt is a 10 But I was just at Home Depot today and the same light I purchased from your company for $1300, another ac company was selling it for $895. Ive very disappointed with the upcharge. This company is definitely not giving them away for free. So why have you marked up your up lights that high?!?"

"Quick response. Courteous,professional, and thorough. A great credit to your company."

"The ac was serviced on Monday and a problem was found. The faulty part was replaced on Tuesday. Very appreciative of the quick repair and professionalism of the tech. Chip"

"The technician, Scott Goodbread, was timely, efficient and professional."

"technician very knowledgeable"

"Friendly, professional"

"Technician was great.Salesman was a smart mouth pain in the Butt,Very pushed,wouldn't take no for an answer."

"The scheduling worked well. the information on the two projects was inadequate and not well thought out."

"Professional,knowledgeable, friendly,problem addressed and corrected quickly"

"good but awaiting invoice"

"Sergio Was very professional and explained everything he did. Very efficient and quick. He communicated his arrival and that was appreciated."

"Have always been 8-9 not this time. I gather you did not have enough qualified staff available. All staf cant be on vaca. Need better management"

"Tech disconnected the compressor and tols me I need to have my unit replaced for $8,400"

"i think alex may sure the customer is satisfied.He also exsplains everything to you and what you mightdo better."

"Scott says there may be a problem with the adhesion on my bedroom grate which reduces the amount of heat we get in that room. Since we have a maintenance agreement, couldn't that be taken care of under our contract?"

"efficiency"

"No one has followed up with our service call and we still dont have a/c working in home"

"received immediate scheduling and service from courteous and knowledge staff."

"Were aware of problem. Identified the problem, ordered the part and installed it"

"Carl Was on time, called to arriving. He did an awesome job! I was thrilled had good intentions of writing a letter of recommendation for him. He was like as Santa - spoke not a word - went straight to his work! Excellent - I was very happy with the service and yes, I would recommend and have recommended Service Experts to all I speak,"

"Had worked here previously. Very competent and professional."

"Very professional and efficient technician"

"Was very friendly and professional, plus wore his mask"

"Polite, professional and always courteous. Very concerned with following Covid protocols for safety. When routine service is provided it is done on time and thoroughly. When coils needed replacement things were explained and then service was delivered as planned."

"Very courteous and professional. Took time to explain everything without pushing me to just buy new products or services. Very respectful of my work from home schedule with timing and noise. Just very pleasant to work with all three of them. I would definitely request them again in the future. In previous visits, I have dealt with others who just pushed way to hard to get me to buy. New unit when one isnt needed yet. When I didnt agree, they then wanted to talk with my husband. I was honestly just using this as a last pre-paid service and was going to look for a new company. Instead the tech who came out to service my units (I cant remember his name, but he was awesome) and Eric focused on what I needed instead of just pushing too hard to sell me everything under the sun. Based on that we worked with you again to install an AC in the garage as a gift for my husband. Again, the technicians where very pleasant to seal with and didnt push sales hard. My confidence and faith has been restored and we are renewing our contract with you. The four of these guys really are wonderful and know how to work with customers."

"Carl was thorough and did an excellent job. He was professional and respectful."

"Alex always does a great job."

"Polite, clean and knowledgeable. Answered all my questions, and were a joy to have around."

"Competent and personable technician."

"Job well done. Thank you."

"Always great service"

"The service technician was very respectful, informative and efficient."

"Scott efficientvand also very personable."

"He was so nice and so knowledgeable, he really spent time explaining everything to me. He was on time. He really did a great job!"

"service tech was great !"

"The technician was very professional, polite and informative. He took the time to explain how to operate the new piece of equipment he installed"

"Alex is a very experienced technician and does everything right! He engages with the customer and develops a rapport, putting the customer at ease. He answers all questions and leaves assuring the customer that all is working well."

"Fast friendly service! You consistently been there every time Ive called. Thank you!"

"Lucky was very helpful, informative and professional. He answered all my questions in a knowledgible and courteous manner."

"always very professional"

"The techs that performed my unit replacement were very courteous, performed their work in a professional manner, and respected my property the entire time. Excellent service!"

"Scott was very friendly and professional. He answered my questions. Scott made sure he wore protective equipment, which I appreciated in view of Covid 19."

"Arrived on time, honest with assessment"

"Very good service and ease in making appointment. Service technician, Matt Krohn, really knows the A/c and I have the ultimate trust in his work."

"Carl was courteous and friendly. He told me what he was doing and when was done he told me that everything was in good working order."

"On time great job"

"Professional technician"

"came early and finished everything quickly and efficiently."

"He did a good job in a reasonable amount of time plus ordered a new frame for the filter"

"Raul Noya very professional"

"Technician did not do his job. Just came to see the AC frozen and left without fixing the problem. I had to call another AC company to come fix the problem."

"Mark was usual competent, patient, and pleasant self."

"Pleasant service rep and knew his job , well done"

"Scott is an excellent tech who has serviced my unit several times"

"On time and very helpful"

"He did a very thorough job, Very excellent work."

"Jeff was on time, very courteous and I think he fixed my problem."

"The young man was pleasant and knowledgeable"

"prompt response to the problem. went the extra mile to keep up up and running due to lack of a direct replacement thermostat"

"Very knowledgeable technician. Also very thorough."

"Mr Losada was very effective in explaining my needs, and the two young men who installed my new unit were very experienced and professional."

"YOU HAVE ALWAYS DONE A GREAT JOB FOR ME.....THANK YOU."

"Jack was diligent and kept me fully informed which was Important to me since I could not be present"

"He said it was the motor and it had to be replaced. We would be called when the part arrived or we should call by Friday. No call by Friday. I called and was told she would email the parts department and call me back. No call back. I called back 4 hours later and she had to call me back again. Then she told me the part would be in Monday would Monday 9-11 be good. I should not always be the one having to call."

"I was very pleased with the speedy service and how easy it was to get everything done. The price was great as well."

"The Tech was clueless of what was to be done at first. He was more concerned that we put the last filter in and threw the box out then to check the filter. I had to ask him if he wanted to look at it. He asked me to adjust the thermostat. Never was asked that before. I feel since we enrolled in the "Advantage Program" we have be receiving inferior service. We even had a house flood because of a faulty valve which the Tech should have seen. I was totally displeased with this Tech. Please order new filter for the system. My husband told the office but we still have not received them yet. We have been your customer for years and were extremely happy but this service was a nightmare. Thank you. Fran DeLeo"

"Quick service, technician was excellent and knowledgable. In addition, he was very courteous and professional."

"I was told the compressor was bad and would need to replace for $2000. I asked how much is a new system? They sent Juan who quoted me $145 mo for 10 yrs. Outrageous. I called another co and they said the breaker was tripped. Tightened some screws and it has been working fine."

"Professional, courteous, and friendly. Quick response."

"On a Sunday, he arrived and was Polite, on time, explained everything that was wrong and what is would take to fix the issue, then called the next morning to let me know he was picking up the required parts and was then headed my way. Problem was resolved, system cleaned and working perfectly. Couldnt ask for more."

"Technicians worked efficiently and sales rep was very patient"

"He was clear and seemed HONEST . Rare"

"You guys are always courteous and knowledgeable."

"He was courteous and checked out the A/C as needed"

"Technician was polite and pleasant"

"Excellent service rep in Alex"

"Scott was exceptional. Very happy with his work."

"The tech was very thorough in his analysis of the problem. He kept us informed of his findings."

"Very thorough and explained what was done"

"Every 5 days the Guest Bedroom HVAC freezes to a solid block of ice that takes 24 hours to thaw and floods the floor with water. The unit was installed November 2020 and froze up 11/15 . 11/20 and 11/25."

"Jose a s Carl were great during maintenance and the gentlemen who installed the new a/c unit were so amazing. all professional. all knowledgeable."

"Quick and competent service. Didn't try to sell me on services that I don't need nor would I buy."

"Alex knew what he was doing"

"Second time responding to survey. Simply....I will not deal with a company that marks up parts 100% in order to offer a 20% discount."

"Great effort"

"Tech Alex takes care of everything when he services the units. He explains what he is doing and why he is doing it."

"Very professional"

"Excelente service"

"Jeff followed up with me as soon as service was completed."

"Both service techs were very nice as were all staff however the problem was diagnosed as a bad thermostat (Trane XL850) There was no follow-up re: repair or replacement and when I called, the replacement cost for parts alone was $700 with a 20% discount for a final of $564 for the thermostat. A quick check on line showed the thermostat available at multiple retail sellers for $350 including tax and overnight shipping. Comparing apples to apples, I feel a 100% parts mark-up (Retail $350 to Retail $700 before "discount") is not satisfactory and is something I would be extremely cautious about with future repairs. We have four properties that were formerly handled by H & N Air Conditioning (residential and commercial) and we are, now, uncomfortable contracting for future service."

"Service was amazing!!!"

"Quick and accurate service"

"I called twice and both times was told someone would call back and they never did. After 20 years with you i am shocked at this lack of respect"

"I had scheduled an appointment for Thursday 11/19/20 between 8-10. Michael, the service technician didn't get to my house till after 1:00. I called numerous times. The 1st time at 10:15 I was told the technician was running late but was on his way. That was a lie. Then I called again & after being placed on permahold was disconnected. No one called me back.That really irritated me. Then I called again & someone told me Michael was on his way & I asked to speak with a supervisor. I was told that Michael was a supervisor but the representative said she would have someone call me. No one called me. I've been a customer for over 15 years & I don't believe that's the way to keep customers. So disappointed."

"Excellent job as always"

"As always Alex was great"

"Nice Effective Patient"

"work was done and respect for home"

"Tech did not solve problem, and was argumentative. I told him to get out.....i never want him in my house again"

"The technician showed up on time and did a thorough job, all the while being professional and courteous."

"botched coil repair, repeated request for manager to call (never done), poor communication between office and techs different tech on 5 occasions in 4 wks"

"Very knowledgeable"

"Very professional"

"Need to tell you my Condo caretaker was at my condo when this visit was done. She told me the technician was there. She told me he was very thorough."

"Allan was very quick to assess the problem and did what he felt was the appropriate "fix'."

"Arthur did everything beautifully"

"Professional and efficient"

"Alex has serviced our unit for many years. He is clean, courteous and knowledgeable."