Service Experts Heating & Air Conditioning Reviews

"because nobody gets a 10"

"Justin was very helpful, he finally answered to some of the issues we have been experiencing despite a couple of earlier visits by Service Experts."

"Other than having to call his office, saying the wiring was not in the box with the electric filter, it was delivered one hour and 15 minutes later. I do believe everything is in order now,thank you!"

"Very nice and good employee"

"The technician whom I requested was the one who came to my home, and--he was on time(early, actually, all the better for me. He knows where the equipment is and how to gain access."

"TERRIBLE TOOK WAY TOO LONG...SINCE JULY 23, 2019. THE UNIT STILL IS NOT INSPECTED. FAILED OUTSIDE INSPECTION 3 TIMES. INSIDE WAS NOT INSPECTED YET. AFTER 6 MONTHS."

"excellent service"

"The tech, Mike Garcia, really knew what the problem was quickly. He followed up by ordering a new thermostat. I was very pleased."

"I thought both Jimmy and Jesus are the dream team for Service Experts. I felt my unit was finally getting the proper attention it needed after so many problems with a unit ONLY 4 years old."

"Howard was on time , personable, and thorough."

"Prompt courteous service."

"Courteous and professional service"

"Tech was polite. Liked that he put booties on when he came in the house."

"I'm tired of the technicians ALWAYS trying to sell me a new unit. I have 4 condos and residence with 2 units... which I Service through Service Experts. What I want is Service experts to maintain the equipment, clean the equipment and keep it running until it fails for real. I'm tired of the sales pitches, if you don't want to service the units, I will move al my accounts."

"Accurate"

"I had to tell technician to check on drain etc"

"Alex is always thorough and honest."

"Jimmy came easily that evening, he knew what he was doing, he was very pleasant. reassuring for senior citizens, let alone we got the air back on.!!"

"Tech spent time to find a leak that was not detected, will followup at next appointment."

"I was treated with respect and informed the problem with AC"

"Originally I was satisfied until we failed inspection. Now Im disappointed again because I went to check the filter and it is inaccessible due to the insulation on the pipe. So what do I do now?"

"Informative, explained what I needed to know and more, and polite."

"Courteous and completed the required maintenance in a reasonable time frame."

"The technicians were very professional and fast doing their work."

"James was on time, courteous and efficient"

"On time (early) did good job."

"They seemed to know what they were doing"

"Technician came when promised and fixed the problem promptly."

"Jack was very informative and professional."

"great service"

"Tanvir is always on time & very thorough. No pressure to purchase anything."

"Very nice young man.. Very good job"

"I was happy with the professional way that Sean did the job."

"Justin was polite and explained problem and next steps"

"Service just was ok. However he did arrive on time."

"prompt, courteous, clean and fixed the problem."

"John had corrected the timestamp issue on thermostat and increased the setting on the blower, however the humidity reading still remains high on the thermostat reading and only goes down to 66% when cooling is set to 74, else it is in the 70's. The previous thermostat would go down to the 50's in humidity. I still think there is something that needs recalibrating or explanation why % remains high when this and temp outside and inside is used to control unit. It has been cold outside, so jury is out on this still. rating was based on the fact that the hunidity question is not solved."

"Great tech. Knowledgeable, quality work, on time, respectful."

"Always good service"

"Came on time, did job well and was the nicest tech I have seen in several years, cleaned up after work done"

"Matt knows my system and was here on time and check everything. No problems."

"Matt is the best!"

"The service people are always on time and very pleasant to deal with."

"Because Howard is the Best!"

"James showed up when he said he would, did what was needed, and didnt try to sell me a bunch of stuff to up his sales figures."

"Professional service technician."

"I called to replace my filter over a week ago. It has not been done."

"Your technician was very professional and answered all of my questions in a way that I could understand what he was doing."

"Still receiving the alert with an error code."

"I was promised that a manager would call me on Monday it is now Tuesday and no call. Our A/C unit has shut down for no reason 7 different times very unhappy customer. And management will not call to listen to issues. BUT WILLING TO TAKE OUR MONEY!"

"Service person was very nice"

"very pleasant and knowledgeable tech"

"Great work by installers"

"Thorough service. Answered all my question. Good job."

"Justin was very professional"

"Technician was knowledgeable, efficient, and friendly"

"The service people are fine but I find other problems.We have had your Co.put in about eight units. they all did not pass the first inspection. I would think you would some one checking all work before hand to make sure it will pass inspection. This would save everyone time and money."

"quality of service"

"Very efficient and courteous, handle the issue promptly"

"knowledgeable, excellent worker, courteous, on time"

"He tried his best to clean a drain that after the last service plugged in 3 1/2 months!. I.now await the results of his extra efforts and adding a cleaning agent."

"Straight up informative, great customer service"

"Howard is the best tech we have ever had! Please only send him."

"I rated 10 to compliment your serviceman not for my Lennox unit.My original thermostat malfunctioned and the one installed as the replacement is not functioning nearly as well,very poor.I am a long term customer and am living under unhealthy conditions.VERY UNHAPPY"

"Can soon after my call and replace my filter and order additional ones."

"Technician was professional, knowledgeable and courteous. When a problem was discovered, a supervisor was immediately called, and Dave was also extremely professional, knowledgeable and courteous . They both worked to solve my problem quickly and efficiently . Thank you!"

"Technician came on time, did his work quickly, and even gave advice on how to have AC unit running at its best."

"Your team were EXELENt They did the job in one day"

"The A/C work so far great. I don't think the blue lights are working as they should. A guy came out and said they were on well it wasn't on and I think now only 1 is working. He did say you may have to them replaced."

"First class technician"

"Mr Lazaro was on time in arriving at my location. He was very courteous and respected my home by wearing booties before entering. He listened to our complaint and apologized for our discomfort. He then proceeded to troubleshoot the problem. Mr. Lazaro went the extra mile in contacting the trane support service and had them explained the codes that appeared on the display. Mr. Lazaro were very knowledgeable about the Trane air conditioning system."

"Ned is very knowledgeable. He is courteous and answered all of my questions."

"Would be a 10 but I have to wait to see how long it takes to get the part."

"He was very nice did his job answers all questions did his job well"

"The service tech who came this time deserves a raise for his thorough work and for describing everything he was doing to me. He spent more time here yet worked efficiently at the same time, more so than almost every other tech who has performed maintenance on our AC unit previously. The only thing I do not like is every time I have maintenance done is you have a salesperson show up also while the tech is doing his work. That is "cheesy" at best for a company as large as yours. Again, the tech deserves a raise. He found a problem I have mentioned to other techs several times and they essentially ignored me or told me it was nothing."

"Jimmy provided understandable answers to my many questions. I hope to go forward with his services."

"Very thorough"

"Alan is the most professional and thorough service tech that has ever been to my home."

"Jack was very friendly and polite on arrival. He was very knowledgeable about the AC system codes. He were able to explained and were able to diagnose and repair the problems."

"We arrived today to find the registered temp in the suite was 77, and obvious. The thermostat is set to come on at 72"

"We had a problem with our Ecobee4 thermostat. Justin checked (and double-checked) every wire on the thermostat, heating unit, and AC, and determined the problem. He also took the time to explain very precisely what the problem was and what we should tell the manufacturer."

"Tech was professional, efficient and explained answers well"

"The technician was efficient, capable, got the job done, and very polite and knowledgeable."

"Technician appeared to be very thorough and took the time to give me a complete report and explanation of everything he did."

"Technician was very knowlegeable and Explained everything very well."

"service was average, far below previous technician that was here."

"Scott explained everything to me what was going on with my AC unit. Very polite."

"I've been a client of Service Expert since 1998 and have 3 roofs put on my house and one roof put on a condo I used to own. I absolutely LOVE Service Experts and wouldn't go any place else even if the services were offered for free. The name says it all: SERVICE - that that's most important to me. I've called on Saturday and Sunday as late as 11 PM and someone ALWAYS shows up. I've recommended Service Experts and everyone that has used your service has been 100% satisfied. The best thing I like about Service Experts is my technician, Alex Forand. He's been taking care of my a/c for almost 10 years and I would not trust anyone but him. He's not only professional, and polite and very experienced but also very patient regarding any questions I may have. I know he's a great asset to the Service Expert family. Thank you, Tina Marmorstein"

"Very fast service and very good knowledge of the problem"

"Everything was good."

"Great job"

"Solved problem"

"Came a little early, was very knowledgeable , more importantly, at least to me, he was very courteous."

"Their professionalism"

"Happy with his work"

"My tech was very learned and very pleasant. I appreciate his patience he afforded me in explaining different aspects that needed attention. I would welcome him back to service my air conditioner/unit. Thank you very much. Also, I appreciate his phonecall indicatingvhis arrival time."

"Outstanding Tech. He not only did a great job he was very pleasant to talk to."

"Prompt efficient service Professional staff at all levels"

"My repair was due to incorrect and shoddy installation and I was forced to pay $295. or else the technician would leave. 4 phone calls requesting to speak with Manager and a day later, I still have not been called back by Manager."

"Too much sales, not enough service. While I appreciate being informed of your special deals and the need for me to replace my A/C unit at some point, I have found during the past several visits that your tech spends FAR too much time doing a sales job on me. I WILL LET YOU KNOW when I'm ready to buy. Any more salesmanship and I will be forced to find a different service company. This is really getting on our nerves (both me and my wife have noticed this). Regarding the quality of service: your tech indicated that one of my units was low on coolant. He then closed out the service call without bothering to add coolant or even to offer me the option to add coolant. When I told him to go ahead and do that, he connected his equipment and then reported that the unit really didn't need coolant after all. This leads me to doubt his competence."

"The tech was very informative, and clean in getting the job done"

"technician was efficient, on time and wore booties!"

"Jesus is very personable knowledgeable and helpful it was a pleasant experience having him in my home"

"technical arrived promptly and checked everything out"

"Knowledgable, polite"

"Sergio deserves a '10.' However he or another technician was supposed to return within several days with a 'pipe' of some sort to complete the job. Services Experts called to say a tech would be here last week and gave me a 2-4pm time block. No tech came nor was I called for a rescheduling or reason for the no-show."

"They were competent and didn't make a mess."

"Both Brief and Christina were extremely courteous, professional, and helpful. James was very thorough in diagnosing our issue with the Lennox unit."

"The tech did a fine job, however I believe that the company schedules an appointment, has the owner open the house the air filter (the most simple yet critical service item) should be included with the annual service / maintenance payment."

"Friendly and professional"

"Alex is a great technician and found a problem with my newly replaced compressor. It was not properly replaced with all the proper components."

"Your company is very fortunate to have such an excellent employee. I always request Alex as I know he is reliable , accurate and very responsible. and does a superior job for my 6 month inspection."

"I thought I was buying a unit that hung from the ceiling, The monstrocity they sold me will make it very difficult to get my car in my garage plus I lost A LOT of shelving as well. Had I known that I would have bought something else less expensive that fit better. I also feel I was taken advantage of as they sold me the most expensive unit over the pnhone."

"I lost his card but the gentleman who came was so polite and helpful."

"Roberto was excellent; he was extremely thorough and knowledgeable."

"Great tech !"

"very professional and courteous"

"Very professional, proactive and technically skilled."

"I was quoted a price of $760 to have a special drain system installed. The can be purchased on the internet for $250. $510 for labor to install seems excessive."

"Prompt response"

"The tech was very helpful in installing a UV light and air filter I already had."

"You remind me of appointments and confirm the day before. The technician called in advance of his arrival. Work by tech was well done"

"Any issues that arose they handled quickly and positively. Very friendly and helpful"

"The tech arrived prior to the designated time and completed his service promptly and efficiently. My only concern is that when we turned our a/c unit back on I heard a rattling sound at the compressor. I went outside and found two brass caps on top of the unit making the sound. These caps appear to be the type used to cover inlet ports, such as the Freon connections . I can't see inside the unit to determine if they were not replaced or if they are "extras" !"

"Extremely knowledgeable, friendly and took the time to explain everything he needed to do.to fix problem. Called in the AM came here sane day a few hours later. Cannot say enough. Very happy..."

"I think he new what he was doing, checked the system inside and out."

"knowledgeable, followed through on promises and some minor issues"

"The Service Reps completed the job great and were very professional. Also, from day one, when I view the Thermostat daily, all results have improved from before!"

"Matt is always on time, careful and extremely thorough. He even checked the heat to make certain it was functioning correctly in light of the coming cold snap."

"Mike Garcia is the epitome of excellent customer service. He is well versed in the business of AC repair."

"scott was knowledgable and very polite"

"Prompt service. Polite tech. Showed defects."

"Highly skilled and friendly people."

"Informational"

"Shawn was very professional. He understood my frustration with the function of my A/C unit and listened well."

"My house was comfortable last night."

"He was very professional and friendly. He offered very good service and understood my air-conditioning needs."

"As always the tech was on time, did his work in a clean and timely manner."

"James did a great job!"

"Tech took extra care to perform maintenance."

"He was very nice & easy to get along with!"

"Did not repair, had to replace entire system. WAY TOO much money."

"I asked for an estimate to clean my air ducts, instead I got options/suggestions to purchase about $18000. worth of equipment. No estimate!"

"Matt K. Was prompt (early), but left pan drain clogged, requiring call back."

"Really disappointed That after having your company out to service my AC in October and being a 10+ year customer maybe 15... that you chose to charge me $84 even though the problem was more of a situation for a plumber and the Techs couldnt really do anything... technicians didnt want to charge me as well and apologized... not a Smart business practice to Loyal Customers considering the previous Tech visit from your company told me I was going to probably need a new AC very soon... Im not interested in doing business with your company any longer ... please cancel any service contract that I purchased... Kevin Britt"

"All excellent as usual. Great company and employees."

"He explained exactly what he was doing"

"Shawn was very knowledeable and so thorough. Best technician YET!! He took the time to explain all the problems and very sincere."

"Both men were polite and helpful. They explained my system to me and what my needs are."

"The team worked very fast on the installation, were polite and neat. They were obviously experienced technicians. GOOD JOB!"

"The technician was THE BEST!"

"Ahmed was the best technician you have sent me since Wendell way back in the day."

"Always the best"

"Service person was very nice,changed the electronic air purifier filter. He mentioned that normal service would be 6 months. However, the filter did need changing and this was sooner than 6 months - it was quite gray with dust/debris. Since this is not a customer changeable filter, I'm wondering how we would tell if it needs changing sooner than 6 months."

"problem noted on Sunday and had to wait till Monday to receive service."

"The tech was so great. He understood the issue and fully explained and fixed the problem."

"Professional"

"Called Appx 30 minutes prior, and when he arrived so I can let him inside our building."

"Alex is great!"

"Very friendly and helpful."

"The technician was a 10, but my appointment was scheduled for 12-2. I called at 1:50pm and was told the technician had just been sent the request. I called again about 3pm and was told Alex would said he would arrive by 4. He actually arrived at 3:30. No one ever called to say whomever was coming would be late."

"I was very satisfied with the service! Both the Technician or Residential Sales Consultant were extremely nice and answered all of the questions I had."

"He explained the difference between the different makes of hot water tanks and the life expectancy."

"Very nice and informative"

"if the job war done and CHECTED the first time we would not need these repeat service calls."

"On time, neat workman."

"Both Matt and Brittny were professional and friendly."

"All explained in laymen's terms. Prompt, efficient, and courteous."

"Alex is knowledgeable and helpful"

"polite and efficient"

"Scott & Brittany were profesessional, knowledgeable, pleasant, expedient, detailed & very clear."

"Prompt. Courteous. Efficient. Knowledgeable."

"Very professional!"

"Service provider was very helpful and gave excellent service"

"was very efficient, courteous, thorough and neat. Would like he or Alex to service unit in the future."

"Tech was very professional,personable and knowledgeable."

"Your technician diagnosed a leak in the 3 year old system which is correct, he then gave me a replacement coil cost of $1275. I just had the company that installed the unit verify the leak and they are replacing the coil for $575. Why is there a $700 difference? Your tech was told that I had completed the warranty with Trane and the only cost should be labor. I made that clear to him."

"Tech was great. Attitude was great and hard worker. The system however gets a 1! It's been nothing but a problem."

"Needed three visits to fix a leak. Technicians varied in approach but some clearly just wanted to spend minimum time."

"The service person did not have notes that the prior service person said he left to the next visit"

"Serviceman never showed for scheduled appt."

"knowledgeable efficient"

"Always courteous, always mindful to take off his shoes and put on booties, always fixes the problems."

"Best service call I had. Changed my filter, cleaned air handler. and flushed all of the dirt from condensor coils. System working good. Happy."

"Explained everything being done"

"Good thorough job. Took longer than expected and was a bit messy, but better that than rush to finish."

"Tech was very detail and took the time to explain what was going on"

"The technician was courteous, professional and respectful."

"Scott is knowledgeable and presents as client-oriented."

"They maintain my equipment in a regular ongoing schedule. The workers know their job and complete the task quickly. Service calls are made in a timely fashion."

"Both guys that came were great. Very professional and personable"

"Quick to find problem. Ordered part. Good service."

"Every question answered professionally.We tried to send review after experience but couldn't get website to send answers. Needed a number that was not accepted"

"Alex s extremely knowledgeable and completely competent and thoroughi"

"Routine service completed efficiently by friendly technician."

"On time and very efficient service"

"I received a call from the technician, who indicated that repairs were needed. I asked him to send details and a repair quote to my personal email address and I did not receive this. I would like this information send to me at mlewmangarcia@gmail.com. The technician also engaged with my renter and relayed that the repairs were needed and would potential affect his utility bill. This is not appropriate."

"Good work and performance"

"I was told I needed a whole new system by the tech. Kevin came out and provided me with financing options including the advantage. I did not qualify due to my credit from a divorce and a single Mom of 2 I could not afford to shell out a large amount all at once for a new unit. He left with even trying to fix it. Another company fixed it for less than hundred. Really sad that a company would try to scam a single mom who is struggling and Kevin knew that!"

"Prompt, courteous, and expert work."

"AC works."

"Polite, efficient and informative"

"Of course, my AC turned on immediately when the technician arrived. (I had vacuumed the air handler pan and the drain prior to his arrival.) I'm not sure what else was done besides blow out the drain valve, checked the status of the air handler and compressor motor, and a new AC estimate to justify the $89 that I had to pay for a service call."

"Didn't do the installation correctly. There were four items that the inspector noted that needed corrected plus they damaged the molding around my attic opening."

"I told the tech and supv. that I needed a new thermostat. I might as well have talked to the palm tree outside!! While I was in NY, the thermostat finally gave out and my a/c was running so much that when I ret'd. the temp was 60 in my apt. Now I have a new thermostat but this should have been done when I told them it wasn't working!!"

"Office was awful. Didn't call when they said they would. Had incorrect information about my coverage. Rating of "1" for the office Technician (Allan O.) was great. On time and went above and beyond to correct errors by the main office. He gets a "10"."

"Justin is great"

"Polite & efficient"

"He was very knowledgeable curtious,"

"They were courteous and did a super job."

"R finally got drainage block open but was frazzled from "so much work" that day...15 hrs he said. He was on call & tired."

"Because Alex is the man. He knows what he is doing. I trust him 100% He tells it like it is."

"He couldnt provide me the tuneup he had to order a new coil lots of problem with this unit. You should check my records yikes"

"Very pleasant & informative"

"Tech was very personable, informative and thorough"

"Technician was very thorough and answered all my concerns."

"answers all my questions, patiently"

"Howard was very thorough in servicing our units. He is courteous & respectful."

"Matt is the best technician that I have had since I first worked with Service Experts since 1998."

"Everyone is professional and caring"

"very careful and meticulous...no shortcuts"

"Exceptional customer service"

"honest, knowledgeable, care and takes time to explain process"

"All involved from initial call for service to the service tech, Jesus and Sergio, were nothing but professional and glad to assist. The diagnostic service with Sergio was accurate and complete as was the part install with Jesus Campos. With these guys, you knew your service was accurate and complete...no problems."

"He came out late at night and could not fix problem but ordered a new blower motor which was installed the next morning."

"The 2 Techs. were very efficient thorough,and showed a lot of compassion to us old folks."

"260-034-405248"

"On time, knowledgeable and courteous"

"The tech said I needed Freon but I don't think he put any into the unit"

"It has been 10 days without air. Have had no customer care personnel be in touch to give us feedback or updates. Have had to call to get info"

"Very helpful. Explained how to put battery in and set clock on thermostat"

"tech was great"

"very good service and speedy response. I will always recommend service experts."

"James was very personable and he knew exactly what he was doing he also recommended air filters that would last me a long time which I purchased and he installed"

"Prompt, courteous, and thorough"

"Called on Sunday at 5PM and you didn't show up until 2PM on Monday, only after I had to call you again. Then when you got there the tech was told he could not stay and fix problem. You had other customers waiting for him. He the came back on Tuesday morning. I guess after being a customer for twenty years I don't count. You people suck."

"It was good"

"tech did not know what they were doing. Vacuumed out the wrong drain line."

"Very thorough and careful. Friendly and technically very good."

"Cause Im still have problem with my air conditioning unit inside my house"

"Fast- on time- professional"

"Alex answers all our questions and explains everything. He changes our filters and cleans the unit inside and out."

"Professional, thorough & genuinely interested."

"Quick, reliable, economical"

"Did not see any difference"

"The service tech was just here yesterday. It is not cooling as fast as just before he got here. Also, when I press the down button it is taking a bit longer to start. It is NOT cooling as fast as was even though the unit is old. And I did not appreciate the personal questions"

"Cody was able to quickly diagnose and fix a problem that another company misdiagnosed. He got my A/C working within 30 minutes!"

"Knowledgeable and Excellent Customer Service!"

"Not only did he correct the issue immediately, Jimmy was prodessional and personable."

"Humberto was very professional and respectful, he got home on time, and always willing to respond any of my questions."

"Tech JAMES was very thorough and attentive to detail."

"Ed was excellent and very informative."

"Tech called ahead, was on time and very efficient and professional during the entire service visit."

"We had some issues that Shawn was able to take care of and get us back in good working order."

"I am very happy with your service techs but very, very disappointed with the VERY expensive Lennox AC unit you sold me 3 1/2 years ago. The inside of the coils looked like crap. We have our unit serviced every 6 months. This should never have happened only 3 1/2 years in."

"Quick service"

"Polite, on time and capable."

"Quick and efficient"

"Knowledgeable and courteous staff."

"knowledgeable, presented Advantage Program in a fair and honest way."

"repairs too expensive, so decided on Advantage Program. Never actually explained as a lease program. Didn't realize until I read the back of paperwork after signature completion."

"Alex knows my house, and knows its problems. He's the BEST!"

"The technician was very nice and did the work quickly."

"After 2 other technicians were inablr tp resolve my isdue, he got it done."

"Alex is the #1 technician. Used him for years. Always first rate."

"SEEMED TO BE VERY THOROUGH AND ASSURED ME THAT THE NEW DRAIN LINE AND PITCH CURED THE PROBLEM"

"A/C DONT WORK. 2 YRS. OLD AND HAV ISSUES . COMPANY DONT HAVE PARTS. NOT GOOD."

"Communication was prompt, serviceman was pleasant and answered our questions politely and with knowledge."

"Alex is very knowledgeable and goes right to the problem, and addresses it. This system has had drain problems from the beginning."

"Cody always makes sure the job is done professionally. He is very respectful and kind"

"The new unit did not work. Wasted 10 hours sitting around sweating in my house and then had to endure an entire night without AC"

"Very polite and knowledgeabke! He explains very well and fixed the rattle and the burping sound"