Service Experts Heating & Air Conditioning Reviews

"A consultant arrived in the morning and then in the heat of the afternoon Brian and Edel arrived and installed my New air conditioned. They worked dilegently up in a VERY hot attic to accomlish this."

"We were very happy with the service provided this past Wednesday."

"Very prompt & service was professional"

"Scott is excellent our system is running very well and he makes sure all out lights and needs are up to date"

"Very satisfied service."

"Response was quick and efficient to my complaint. Condition corrected."

"liked the Technician good job"

"I was never given a filter. Had a nice young man come in about a noise I was hearing.and asked him when the filter should be changed and he said there is no filter kn unit. Called about making an appointment and was hu g up on"

"Technician Matt is extremely professional and Really understands the job he is doing.. I have specifically asked for him as he is very thorough with all that needs to be done."

"Prompt, knowledgeable and concerned about our issue."

"Done business with you for 20 years and you are the best."

"Your company provides quick and reliable service at a reasonable price."

"I got an appointment quickly & the service man was knowledgeable & helpful"

"Have used Service Experts for a number of years."

"Though I have a brand new system, it is dysfunctional and I am waiting on a repair notification."

"How quickly and professionally answer to a call"

"Late evening service call."

"Team showed up 1/2 hour late (10:30 when apptment was for 8-10) No one called ahead of time to let me know. Had to call office to see if and when they were coming. Person I spoke to said they would call me-they didn't". Not so much lately, but it seems like in the past the service people were always trying to sell you something"

"Good service technicians."

"Techs were polite and helpful with any questions I had."

"The coils outside unit are completely dirty Have not been cleaned ever"

"Service tech very good and did a good job, hopefully the pending item will be taken care of"

"Reliable service appointments, skilled techs"

"pleasant guy , very nice"

"Zach showed up as promised. Performed the repair and the semi annual service on both units. Did an outstanding job. Systems operating perfectly."

"Exceptional tech knowledge"

"I have always regarded your company with high praise and respect until my last service call. The tech could not come until the next day and I had called at 9:00 PM the day before. The air conditioning kept shutting off after a few mins of working. I called your company and they said they were unable to send someone until the next day by 11:00 AM I had no air conditioning only the fans in the house were working."

"THE INSTALLERS WERE FRIENDLY, ON TIME, WORKED CAREFULLY AND KEPT EVERYTHING CLEAN."

"The tech was very polite and found the problem quickly. the part is on order waiting to be installed. He called later that day to find out if what he did until the part arrives is working."

"The tech. was on time, did his work meticulously, and found a problem and called his superior and got a solution. He was neat and answered my questions as best he could."

"The technician James was outstanding very personable knowledgeable and professional"

"Good service"

"never received air filters that were ordered during previous visit months ago."

"I have a long history of satisfaction with this company."

"Jeff and James are great technicians and always take care of problem"

"Technician is respectful and professional. I received a call that I was next to be seen by the technician. However, I didnt receive a reminder call or message prior the appointment day. My appointment was made months in advance. So ax reminder wouldve been appreciated."

"Courteous Knowledgeable"

"They were on time ,did a great job."

"The technician was prompt, professional and completed the maintenance check perfectly."

"I needed a new air conditioning unit and Claude Briscan came to give me an estimate. I have been a Service Experts customer for over 30 years and this is the second time I have dealt with Mr. Briscan. He thoroughly explained my options and came to inspect the work on the day of installation. He found two things that he wanted to upgrade. I continue to be very pleased with my Service Experts experience."

"I believe they are trying to sell me a new ac unit. I'm going to shop around before I do anything."

"Honest and knowledgeable"

"Timely service"

"We call with a problem n you come out pretty fast"

"Ive been a customer for 20years and their level of service is excellent."

"I am not satisfied with this company your contact is of no-good I am in a house which is 90degree for five days ."

"The receptionist was very courteous and professional. The technician was very knowledgeable and friendly, he explained everything that was going on with my AC in a way that was easy to understand. He was very cautious and caring in all that he does. I really was comfortable with his diagnosis and the repairs he effected."

"Jason does a thorough job. Hes on time and cordial."

"Never any issues obtaining assistance with any problems that may arise."

"Problem was fixed."

"Fast, quality service"

"Service was easy to schedule and the service man quickly found and resolved the A/c unit issue."

"Prompt, professional service"

"The technician was very clean knowledgeable and friendly"

"Technician was Excellent"

"Arthur, the service person, was terrific. But when I called on Thursday at about 1 pm the telephone answerer told me I could expect a call from service to let me know when he would come. I called again at 3, 5, and 7pm...to no avail. The telephone voice said she was not allowed to contact technician on the job . The next day Arthur could not understand why she hadn't contacted someone and let me know the status. A technician called at 9:30 pm. I would not permit entry at that hour."

"Quick thorough and polite"

"Service techs are professional, nice, courteous and knowledgeable."

"On time, knowledgeable, informative"

"They respond quickly and do quality maintaince on air conditioning systems."

"They diagnosis provided was incorrect. The technician reported faulty parts, when in fact the connection to the parts was faulty."

"If you check your records.I have been with your company quite a number of years."

"came on time and efficient"

"Great service"

"Was told a part would be available in 1-2 days which then turned into 10 days. No communication from customer service and kept getting the run around as to when the part would arrive. One customer service person, after explaining that I have elderly and immunocompromised persons at home told me that maybe I need to go with someone else, which I did."

"I dont feel that I was given enough information as to yhe running and maintenance of the AC. Just wanted me to get a service for Two hundred a month."

"Knowledge service man, very thorough"

"Had your service for years happy with it"

"customer service is important."

"Great fast service and fixed my a/c problem I was having."

"Your quote came in much higher than everyone else (3+ companies) and basically was yeah we dont replace any parts we just install new units for $5,500 each, thatll be $30 please. The employees that came out were great however"

"Your technician was very polite and gave excellent service, answering all my questions and fixing the problem with the air conditioning unit with great efficiency."

"Well trained technicians. Company honors its service plans contracts. The plans offered in the past have been excellent for the benefit of the customer. Customer service reps on the phone are prompt and very courteous"

"I received prompt service, however the repair is not complete we are waiting on the part."

"Zach was excellent! Great customer service, professional and friendly."

"After my initial call, a technician was here and took care of my issues. Also very polite and courteous."

"the technician was very professional and did a complete check on my equipment."

"I have recommended your team to several friends and coworkers"

"Everything was excellent"

"Reasonable and professional."

"would have given a 10 if it was resolved the first call, instead of the 2nd call the next day"

"the guy serviiceing my a c new what he was doing and answered all my questions"

"customer service is very good."

"Professional, timely and very nice."

"Came on time,found the problem,fixed it and finished."

"In all of the years (10+) we have been customers of Service Experts, not until yesterday did a technician ever arrive at our house on the phone AND remain on the phone through the duration of the service. He did not provide his name and he asked no questions. The technician also did not follow-up on the notes from the last visit which indicated that there was an issue with our system. His behavior was so off-putting and unexpected, we didn't really know what to say. At our rental property, the tenants have shared in the past that they felt that the technicians pretended to do work. Yesterday the technician was not professional and we will be re-thinking our AC service company."

"Your 24/7 service isnt 24/7. Im paying for it. Not getting it"

"Excellent work, very responsive when issues arise. skilled employees"

"Great, thorough, excellent a/c tech; covered everything and then some."

"Prompt, reliable, good techs that are knowledgeable"

"Good customer service"

"They came out the same day and did not have any gimmicks. They fixed the issue and were nice and Nirmal."

"No company is perfect. I have had some issues that took very long to resolve."

"good workmanship"

"Technician was knowledgeable and fixed the problem quickly."

"The technicians were top notch and knew our system and also the details of our plan."

"Schedule appointment service and technician service were outstanding. Administration service needs improvement. My service has been done two days ago and still did not received in my email the receipt of my payment."

"very helpful"

"- this time they were later than usual - normally right on time. But one never knows what delays them on earlier jobs."

"Knowledgeable and professional employees."

"For the most part Service Experts does good"

"No one called before coming....."

"Air conditioning is not cooling. It was working perfectly fine till techniquen came to do quarterly maintenance"

"reliable and reasonably priced. winning combo."

"You always fix my problems and answer my questions"

"Service was great. Technician was polite and knowledgeable"

"On-time, knowledgeable, and extremely friendly."

"Great service"

"Very prompt and efficient."

"Prompt, helpful and knowledgeable."

"The technician did a thorough job and answered all of my questions completely and performed all of the requests that I made. He even fixed the outside discharge tube which was leaking near the foundation which no other service people had done. I highly recommend him. Pat Castelluccio"

"Technican was great"

"Response time was excellent. Service tech was outstanding and overall service was great."

"I am very happy with Service Experts. I have an elderly mother with health conditions that would become disastrous should she not have air conditioning. Thank you for peace of mind for her and me, her daughter."

"Because you did a great job."

"No reflection on tech...but this is the 4th time I had this problem. Advantage program says 24/7 service and priority service. I did not get either"

"Professional, courteous, punctual, friendly, good attitude...way to go!"

"He was on time, gave a clear diagnosis, resolved the problem quickly and was very friendly."

"Nothing was done. Tech removed cover, switched off blue lights and said it was thermostat. After leaving I noticed he had neglected to switch blue lights back on."

"The tech was at my home 9:45pm and he fixed my problem quickly!"

"good service, excellent technician"

"Fast and good servicenice crews"

"Good tech and service"

"I have been using Service Experts since 2012 or prior. So this must mean something."

"As usual, highly professional from calling for an appointment to performing the work needed to keep my A/C in tip top shap."

"The technician came same day when we called and solved the problem efficiently and effectively."

"Very professional. Got here - went right to work - and successfully completed the job. Excellent team"

"Quick and efficient resolution of our problem."

"Arrived at time scheduled. Courteous."

"Service tech was on time, professional and knowledgeable."

"Very professional"

"Great service. Polite and knowledgeable"

"Terrible service, will be hiring people to leave bad reviews and dispute charges on my credit card"

"He was very efficient and professional."

"Service rep was very knowledgeable, on time, polite, very helpful answering my questions and was clearly an expert about the unit."

"Tech was friendly, helpful and was able to diagnose and explain the issue in a way that was understood."

"Technician Didnt diagnosed the issue. Still error code kept coming and water was dripping in drain tray. Technician didnt mention anything about clogged drain pipe but mentioned that if lights are old and each cost 200 dollars We cleaned clogged drain pipe next day which resolved water hitting drain tray."

"Always prompt and good service"

"The service tech was great ! He explained everything, and was very courteous !"

"No comment"

"ontime,friendly,neat,efficient, arthur handled the checkup and reported no problems."

"Technician was very professional and friendly"

"Quick , on time, knowledgeable, friendly and could understand him."

"Braking ceiling after cleaning is not good. Also on the floor Dropped paint here there."

"My attic has been refinished. Tech had trouble blowing out the drain line. He blew it out in reverse blowing out white algae over a 10 foot square area of my attic which he did not clean up. Now this algae is stuck to every thing in the area.."

"On time, courteous, answered questions, did not rush."

"Had to call in twice and still did not receive any visit ir service."

"Technician kept us informed. Friendly and answered all our questions"

"Excellent & well done service job told by my tenants. ??"

"Your tech Jeff Johns is an excellent tech. Your tech Jeff Johns is a very good tech. Gave good answers to my questions."

"I don't think the tech checked the capacitor or the refrigerent, he was done too quickly and no gages visible. And I did mnot sign the work order."

"Lawrence has serviced my equipment for many years and always goes above and beyond to do the best job possible."

"very courteous and professional"

"He did everything needed to resolve our inspection issues and was very friendly and helpful during the visit."

"Quick response to problem. Given diagnosis. Took at least temporary care of the problem. Plan follow up."

"Lawrence knew what his job entails !"

"Zach always does a thorough job and takes the time to answer all of our questions."

"Excellent service as always. Never worry about a problem creeping up with your crew at the helm!"

"Good repair man"

"problem was solved."

"Scott helped on.trouble shooting, thermostat equipment limitations, and WI-FI connection in a professional manner."

"He was knowledgeable and efficient, gave good advice and other services for me to think about.. like a new duct work"

"BRIAN, Was courteous, respectful and extremely knowledgeable. I was comfortable and felt no pressure as I have in the past. He went about his business and did his job."

"James Obrien arrived promptly and was very knowledgeable about the equipment ."

"very professional, polite technician who seemed to actually care about the solution without trying any scare tactics."

"Timely,efficient,courteous"

"Technician was able to access problem quickly and efficiently. He then explained what need to be done and quoted me a very reasonable price."

"Prompt and professional service, responding clearly to all concerns I had."

"THey showed up right away, diagnosed the problem and were able to fix it in a reasonable amount of time considering the supply chain issues."

"Tech Jeff was very professional and polite."

"Thermostat is still not working properly. The thermostat may need to be replaced as per our Service Agreement. Please notify the local shop to return and correct this matter. Thanks"

"Tech knew problem immediately however we never received the promised email outlining the service given."

"The tech was polite, answered questions, and worked hard on 2 units on our roof."

"The consultant was very friendly and professional. He was very knowledgeable and answered all our questions in a way we could understand."

"For some reason I put my AC filter in backwards. The service representative kindly explained to me how to put it in and which way air flows."

"Technician arrived on time and was able to quickly address the service issues that needed to be taken care of."

"I think his name is Scott. He was prompt, polite and thorough, and offered a solution to the fact we needed our unit serviced almost every five weeks (the unit itself is only five years old, it's an issue of the drainage and how it goes through our house). If what he did this last time doesn't work, he suggested we may need a pump. I appreciated hearing a solution because it doesn't seem normal to need service this often on a unit only five years old."

"First they lied to me and told me we were the technicians next call. When the technician got there he wouldn't fix it because he claimed it wasn't installed properly and blamed it on something unrelated to what was actually wrong with the AC"

"Excellent service"

"Louis did a great job."

"Very knowledgeable and did the job perfectly"

"All good"

"They were hard workers, installed everything in the time frame. Just had to have them back to clean up the attic a bit but very satisfied with the overall job."

"Technician walked us through the complicated steps to replace our electrostatic filter. Very polite and helpful."

"Ever since meeting Ramon he has been the upmost helpful and respectful. He is very knowledgeable and not pushy. He always has had my best interest unlike most a.c. people I have used before"

"fied the problem. efficient. knowledgeable; professinal"

"I do not think that he checked the refrigerent or the capacitor."

"Machine froze over the next day. Was working fine till he dealt with it"

"Very professional and took the time to explain what I needed to do."

"I told you exactly the type of breaker required as stated by the inspector and the service tech had the wrong breaker. So you have to come back again, which means I have to take off work again."

"He was polite and went the extra mile"

"I did not give 10 because I think the technician should have used a drop cloth while replacing a coil. We have wooden floors."

"Because no one is a perfect 10"

"You were 1 of 3 contractors I have visited. Your "Expert" was the only one that said their are NO air handlers that would fit in the space my current unit is installed. WRONG!"

"I was told that Service Experts did not plan to honor the 10-year parts and labor warranty that I received when I purchased the air conditioner."

"Scheduling and service went well."

"Technician was efficient and polite"

"The young was very nice and seemed to know what he was doing. Only time will tell as I had no known problems and this was semi annual maintenance and renewal."

"Scheduling and A/C Tech (Scott) were curteous and professional."

"He was very prompt and did all the maintenance on the AC unit. He even remembered to clean the AC vent which requires a large ladder and did the best he could at cleaning it."

"again they did a quick and great job"

"I had Zack Simons and he was great. Please send him again."

"Technician was excellent"

"Your office continues to have scheduling issues. They also bill me for service that had not been provided yet. Scheduling and billing is terrible."

"Matt was very professional and pleasant to speak with."

"Ramon was on time, efficient & friendly"

"The service tech was professional. He heard my concerns and fixed the issue. Very please!"

"Service Experts set up the appointment efficiently; called ahead prior to arriving; showed up on time; and fixed the problem I was having with the Nest remote thermostat."

"Professional Technician"

"He could have been neater."

"1. Claude promised me filters and never delivered 2. Paid for more expensive service contract and had to pay extra 3. Tried to upsell me on a product without telling me the name or what I would get 4. Can I get my money back on my service contract? If so, please send me a check"

"Smart, personable, shared information on how he went about his work."

"very professional"

"Thorough and pleasant"

"Technician went out of his way to resolve issue."

"Technician was prompt, thorough and nice to work with."

"I have used Ramon Hurtado for about 2 years and he knows my unit and he always provides exceptional service."

"Nate was on time and very friendly"

"The service was good as usual but what I did not appreciate was the heavy sales pitch for a coverage I couldn't afford and telling me that I would be getting a new AC when my warrenty won't be up for 4 more years!!! Also I was told that my water heater was overdue for a change and that it might leak at any moment and flood the house. I was told that the Armour contract I just renewed with you for a year was not going to be offered anymore. Also I was high pressured to but three packs of your filters which would last for 12 months. God knows I might not last for 12 years!!!!! I've had my service with you for many years and I had no complaints. I almost cancelled my contract with you and if this ever happens again."

"Technician was efficient and knowledgeable"

"Excellent fast efficient"

"The technicians are very nice and prompt. Love the A/C equipment as it is very efficient and has saved me a lot on my electric bills."

"your representative on time, very good communicator, and did an excellent job, as best as I can determine"

"Checked all plumbing and told me what to watch"

"Installers did not speak English well and could not communicate about the job. Didn't follow request about shoe covers and keeping mess to a minimum. Left carpet uncovered and stained with equipment."

"My tech was Courteous and on time."

""Service" as provided by the techs who came to my home was the normal high standard. The explanation of the Advantage Program "details" by the tech and sales rep who came and closed this "service" program with me - not so much."

"Dependable & reliable"

"Upsold on new AC system, in my opinion. Once price settled on and traditional purchase determined, still was listed as part of Advantage Program and was turned in to collections!! Requested call back from initial sales contact to get any contract info that I may need and never got call back. Advantage Program customer service person was very rude and unprofessional. Did not even try and empathize with my frustration."

"The technician knew what he was doing. He answered my questions with no problem at all."

"The technician did his job. Solved my problem, was courteous and professonal."

"Very professional service ??"

"Your tech Zack was a credit to you organization, he showed up on time and was able to quickly diagnose an intermittent problem and get the system up and running. Very impressive!!"

"Everything went smoothly. A large part of my 10 rating is due to my technician, Jeff Johns. He is an asset to your company and I would always ask for him again."

"Tech was very professional,knowledgeable and respectful too all my needs."

"The technician was very nice and helpful"

"While the technician did its work properly and was respectful, I think the customer service reps were a mixed bag. I spoke to different reps and never received the same answer. More specifically, regarding the Priority Plus free membership. Your website shows it as being free by just signing up for it but one (rude) rep told me that I have to pay $10 a month. Another rep told me that the billing department needed to complete the sign up process. One rep told me that the technician will sign me up but when I mentioned to the technician about the program to waive the trip charge, he stated that there's not a free program to waive the trip charge. In conclusion, the experience was and remains confusing due to not having a constant response from the employees. I have also called multiple times to speak to the billing department about getting the trip charge refunded. This was suggested by one of your reps, whom also stated that the technician should haven't charged me the $99 trip fee on the first visit because of the Priority Plus membership. As of today, I still haven't received a call back to at least explain the situation and every time I call, the reps are reluctant to pass the call to the billing department. Therefore, I cannot provide a positive opinion on the whole experience and do not feel encouraged to conduct business in the future. Best of luck."

"Matt is a very knowledgeable personable individual. It is ONLY because of Matt that I have renewed my maintenance contract with Service Experts. I am NOT pleased with Service Experts response to calls for repairs."

"The tech arrived on time and completed the job quickly and efficiently"

"Knowledgeable and professional"

"As always (for the past 20+ years), Service Experts performed an outstanding semi-annual tune-up on my HVAC; that's why we keep coming back to them for service.......for more than twenty years now."

"Interacted with a tech, a salesperson, and then two installers of a new unit. All of them did a great job. My only negative is that when I first called for service at 2:30 pm on 4/14/22 I was told someone would be here that day. I called again at 6:30 pm and was told I would still get someone here that day. I would have appreciated a call from dispatch or a tech stating that a tech wouldn't be available until the next day. Communication makes for better customer satisfaction. I was told the techs worked until 9 pm and I sat at home from 2:30 pm to 9 pm without anyone showing up or any informational call.."

"Good service"

"I called Service Experts for an emergency condition with my Air Conditioning. I was a a first time customer. They not only were able to send technicians in under two but they sent two of the best men I have ever had service my air conditioning saystem. I immediately signed a service agreement with them."

"Alex is very helpful and knowledgeable"

"Jason was extremely knowledgeable, and determined the problem right away. Hes a tremendous Positive asset to Service Experts, and you should do whatever it takes to keep him!"

"Because of the technician: Merrill Sizemore, professional, knowledgeable, friendly, and courteous!"

"Courtious , professional , explained things"

"Jeff was very professional and offered suggestions weve not had before."

"Spent the time necessary to be sure everything was operating well. Very thorough and explained everything"

"Courteous, efficient"

"Artie is superb"