Service Experts Heating & Air Conditioning Reviews

"Tech knew his stuff"

"Our technician was very prompt very knowledgeable and corrected our problem"

"Everything went as it should have"

"I gave a 10 as the Technician did an outstanding job of cleaning my system and correcting a broken drain line that was broken by a previous tech unknown to me. This problem apparently was causing my thermostat to malfunction a few times."

"Courteous and efficient"

"On scheduled time as state"

"Service was done almost immediately by a technician that knows my system well."

"he did a great job. very nice."

"Answered all questions."

"Alex is the best.......he will be missed."

"Fantastic service technician. Friendly and knowledgeable."

"While all the people who have serviced our system, were technically competent, Alex really stood out. Alex is a great technician! Even when issues arose, he explained the situation honestly and throughly. There is a reason I ask for him by name each time I have my A/C serviced, he has earned my total trust! That is so important!"

"service rep was on time, and promptly did what was needed. He was also masked and I appreciated that."

"Alex was great but new AC and could not find leak but said it is ok I am hoping it will be ok since you put in the AC in AUGUST THIS SHOULD BE FIXED NOW PERMANENTLY and fix the situation."

"Everything went well.guys were great."

"Excellent service."

"Fantastic service from the salesperson right to the installation team."

"Tech was pleasant and fixed problem"

"Courteous, provided his name with his mask on and proceeded to put his booties on his shoes before entering home."

"The service tech performed my 6 month check up in an timely manner."

"He was very pleasant and efficient."

"pricing on new water heater much higher than anyone else, over $1000."

"he explained what he was doing, and was neat, did his job well."

"Courteous, neat"

"Very pleasant and efficient service person"

"Usually the ac filter is rinsed and returned."

"I called Admiral plumbing to see if they provided AC services since I used prior for plumbing service. They recommended their sister company Service Experts for my AC tune up. Service Experts called to schedule an appointment and Alex the tech tuned up my AC unit. Alex was extremely professional, informative and knowledgeable. Since Admiral refered me to Service experts my first tune up was free. Very pleased they were thorough and honored the agreement,"

"Efficient and professional"

"Technician was very respectful and communicative"

"Excellent and prompt response and service"

"The Technician was patient, he answered all of my questions. He was punctual and professional."

"This tech zeroed right into the problem after I listed what was not functioning."

"i was satisfied"

"Technician was very efficient"

"Too eager to sell me a new unit to tell me if my. Current unit needed anything like filters, uv lights."

"Technician Alex did a very good job. We've always been pleased with our Service Experts technicians."

"The technician was very efficient and did an excellent job"

"Satisfied"

"Scheduling and the service were very professionally handled."

"They followed up with the problem the next day as promised."

"Great service. But I still havent received my receipt."

"I was completely satisfied with the technicians who performed the service at my home. However, I was disappointed that you did not have the necessary part readily available. I purchased this lease specifically to have the best product available and to have the best available maintenance and repair service available. I purchased this lease specifically to avoid being out of service for extended periods of time. What if this had been July or August?"

"Alex is always very personable and professional. He has taken care of our equipment for many years, and will always tell us when anything is needed. He is always on time, and very dependable."

"on time...completed service"

"Our tech. arrived promptly!"

"The technician, Lawerence Settle was very respectful and knowledgeable. He provided the information that I needed and was very diligent with his work. More importantly, was how respectful he was. He always said "Yes Sir or No Sir. " That is very rare now adays. Management at Service Experts should be very proud having an employee like Lawerence. I wish him all the best. Your service is fantastic. Thank You."

"He phoned to say he was on the way - was on time, and completed his work efficiently"

"Attempted to Pressured us to buy high cost maintenance program. Only wanted thermostat. Electric stove breaker was left off. UV lights were turned off. They left the fan motor on. They were pleasant and tidy but too pushy."

"I am on time I got the job done very appreciated thanks"

"I would have appreciated a phone call to let me know that the technician would be late. I called about 10 minutes AFTER the two hour window ended to find out if he was still coming."

"Brent showed up to perform my maintenance within the time frame I requested. Brent showed respect when entering my home by wearing his mask. I was very surprised and appreciated Brent putting down a drop cloth to cover my carpet when he vacuumed out the drain which other techs did not. I asked Brent if he could replace the tube that connected the two small pipes near the wall, he said he did not carry those on his truck however, he made sure the tube looked like new which I greatly appreciated being I am not the easiest person to please."

"Jeff was focused on getting job done...no dilly dangling..professional"

"ON TIME & VERY POLITE"

"Excellent service from Lawrence"

"vert good but not exceptional"

"Serviceman was very friendly"

"Very efficient"

"Technician answered question"

"Very friendly.. Knows what he is doing. Explains himself very well.."

"We wanted our current air conditioner serviced, the gentleman change the filter and pointed out what was wrong. I dont believe our issues have been fixed. Our system is running at 90% efficiency and the gentleman spent most of his time trying to sell me a new system."

"I am still waiting for the part at the new water heater"

"Your company immediately offered me a $275/month ($21,000) for a 3.5 ton air conditioner. Are you proud of that, I own a PR firm and I want to tell everyone about your $21000 effort to rip off a senior. Next day, I bought same unit, incl ten year labor plan for $8500. Your company appears to be unscrupulous trying to take advantage of seniors with distractions like free filters . I would advise people not to do business with you."

"Had service experts come in for a quote on a new AC unit. 2 guys were very nice and knowledgeable but the quote was insane. $19,000 for our townhouse. We got about 6-7 quotes, the second most expensive quote was $11,000. They tried to sell us on some advantage program which was a joke. Would have cost us over $31,000 to rent the unit for 10 years. No thanks"

"Very personable technician"

"Because Jason Flood was on time, texted me when he was coming and knows what he is doing."

"Prompt service, kind and informative service man"

"the second team did great"

"Lawerence was very professional and answered all my questions did a nice installation on the A/C compressor. Were very satisfied with his work."

"Scott Goodbread is always very knowledgeable and polite."

"The Technician explained what he was going to do and answered all of my questions."

"Excellent work and customer service both provided by Tech. Jeff Johns."

"He was very polite, and thorough in assessing the issue I was having with the a/c unit."

"On time and notified us when he was on his way"

"He came in my house with his shoes.The other guy came took his shoes off.The other guy was very good."

"I am a new customer. Lucky was excellent but I am upset that I spent $1000 16 months ago with my old company for an Air Scrubber, to learn that you do not service that brand. I intend to call the office and discuss what we can do as I don't want a $1,000 penalty for switching to your company."

"Did not reset the schedule we already had in place?"

"om time,quiet, neat , answered questions with his opinions ,courtteos"

"Just got everything done"

"Want me to get a new unit.."

"Brenda is excellent, great customer service year after year."

"very professional personnel!"

"called dec 25-promised a returned call-no call called dec 26-promised call back called later dec 26-finally returned my call after 3 calls to your service dept-"

"Your service was excellent"

"I think he was here too short a time to do a thorough check/tune up. My a/c unit has stopped working too many times for such a quick check!"

"The techs are very efficient."

"It's was doing a great job"

"The tech was very professional and knowledgeable."

"Very skilled technician"

"Excellent service. Explained what needed to be done and competitive rates"

"Called to come early. On time. Answered questions. Polite and congenial. Checked out our system."

"I've written a detailed complaibt Letter."

"I found the 2 technicians to be abrupt even though they found and corrected the source of the problem. They obviously were not happy that I chose to not make a positive decision on their recommendations that day."

"Young man was right on time (8 a.m) and he had a 2 hr window! Did his work and departed. Did not ty to upsell, a sales technique I hate with passion(Remember this if you send someone else)"

"Technician Lawerence Settle provide quick profession service in diagnosing and repairing the issues on my AC system Reference ticket # 378795"

"My technician was a true professional. He was able to diagnose the problem quickly and efficiently My air conditioner was running effectively before I knew it. No nonsense, just results."

"Merrill was very knowledgeable about the unit and explained what he did in servicing the unit. He also provided a status report on how the unit is working."

"Our AC mysteriously stopped working right after the tech knocked on the door. He proceeded to tell me that the drip line was clogged and that would keep happening until we upgraded to a new UV light system. Which has absolutely nothing to do with the drip line. He didn't clean the drip line like all the other techs do. It clogged up again the next day and I found what looks like tissue paper stuffed in the end of the drip line. Pathetic. After inspecting the ac system outside he told me that the condensor coil was completely corroded at the bottom. That's strange since I had looked at it the previous weekend and it looked fine. Also, our AC works fantastic. Rarely runs, economical. He also told me that the "switch" was pitted and needed to be replaced. The switch works fine. It really does very little and works very little since our ac does not run very often. I don't have the full list with me but the end result was he handed me an estimate for almost $5k. To fix a unit that is 7 years old. When I can get a new one installed for less than that. It is irritating that you have scammers working for you but when I thought of the grandma living across the street and how she might not know better she could be ripped off of money that she needs to survive on. I'm beyond dissatisfied. To top it off, one of your salespeople contacted me and asked me how things were going. I told him my experience and he proceeded to try to sell me a contract for a new system. I'm like, why are you wasting my time?"

"Prompt arrival time Quickly changed filter Just wished that he didn't grab the wall to support himself"

"Ramon is excellent"

"The Rep was nice and customer friendly"

"Prompt, efficient and kind"

"Technician was very helpful and professional."

"We had no problems"

"Theren are very few techs in your co, that haVE THE EXPERFIENCE AND ABILITY SHOWN BY aLEX fORAND"

"Alex has been servicing us for several years, he is exceptional."

"The tech was on time, neat and did an excellent job."

"James was excellent"

"Thorough, professional, on time"

"Professional, polite, informative"

"Tech Scott is great!"

"We were charged for services that were not fair to us or to the intent of the contract we have with this company."

"Notes were made about an issue that he told me needed a second opinion from another tech before it could be fixed. I have not heard about a follow up should I call or will someone be calling me?"

"It was 7:30 on Sunday night ac shut off due to clogged drain. Service tech arrived around 840 and by 930 he had ac running"

"Installation was very good, but still waiting to hear about the status of water leakage sensor for my new water heater."

"Technician was very good and nice. I'm going to contact you about your service contract."

"Technician was very professional."

"Plumber came, did not tell my wife clearly that he was part of the Service Experts maintenance and she turned him away thinking it was a cold call"

"I have had Mike Garcia service my A/C for over a decade and he has always done a fabulous job. Not only is Mike a fantastic technician his people skills are extraordinary which for clients is very important. Unfortunately Mike was tied up with inspections in Miami and had to cancel his bi-yearly maintenance so you sent another technician. Im sure he is a very talented and skilled technician but his people skills are a zero. I didnt appreciate the way he talked to me and also he lied to Mike Garcia about what I said. I dont want to get into to it suffice to say he wont be coming anywhere close to my house again. I have been with service Experts for more than 25 years and never had a problem with any technician before. In fact when I bought my water heater from Home Depot last month I had you do the installation and Leon did a fabulous job. Ill chalk this up to what happened with this other technician who did the maintenance for Mike as perhaps he was having a bad day and we can all move on from here. Thanks"

"Good, efficient, knowledgeable technicians Professional and friendly staff"

"They were perfect!"

"First dependability Matt my Technician was on time for the appointment. He was professional and kept me informed on what he was doing during the service visit. In addition, hes very pleasant."

"The tech that came to repair my AC was on , efficient ,knew what I was talking about because he had read about my problem, and most of all very understanding and explained what was wrong, how he was going to fix it and the the follow up I needed to do or call for you with the service plan for this new AC."

"The person was very good and respectful"

"I chose "6" because Able was in and out in 20 minutes and I wondered how thorough he was? Also, the filter was not changed and I am a smoker, shouldn't it be changed at least once a year?"

"Great service tech"

"Took time needed to get job done right."

"Knowledgeable, professional, courteous service."

"The team is very knowledgeable and friendly."

"Our service technician is very knowledgeable concerning our system. We have been working with him for several years. He has taken extreme care in making sure we are satisfied with our unit."

"helpful personnel."

"Excellent knowledgeable service"

"On time, knowledgeable, courteous"

"My recent service call exceeded my expectations!"

"Service techs, Scott Goodbread, who had helped us on prior issues, and Brian Calas did a great job, on time, efficient, knowledgeable, crawled in attic to retire heating unit, etc, and James OBrien had two days prior diagnosed this problem too."

"The technician was very professional , efficient and helpful"

"He was knowledgeable and professional. Did what he had to do quickly and thoroughly."

"Service technicians were informative and highly professional."

"Scott is a terrific tech im very pleased"

"Very nice, very professional and they were respectful"

"Polite, efficient, knowledgeable installers"

"He was informative and explained all issues and corrective actions.i"

"It has been 6 Weeks and I am still waiting on parts that I paid for. I have called BUT no one will tell me when the parts will be in or installed."

"Very polite and friendly, knowledgeablethe technician even removed some dead palmetto bugs, in the conduct. I am thankful for it!"

"The maintenance visit was unable to activate heat. The tech, Scott, fixed it in the repeat visit. It seems single visits dont fix problems. 9/4 issues required 3 visit during the same day."

"Mike Garcia has consistently done a great job in maintaining our 2 AC units over the last decade or so."

"Matt is always courteous, respectful, thorough and competent."

"Very satisfied, excellent service"

"Very courteous and informative service person."

"The whole installation process was done in a very professional manor. Both the service rep and technician did a very professional job in the installation of our new air conditioning unit"

"He did a very thorough check of the systems and explained what he was doing."

"They were very helpful"

"Arrived on time, did what was necessary for maintenance, wore a mask as requested -- the usual very good service we have had from Service Experts for years, which is why we continue to use this company."

"Technician was on time and was very polite and courteous. He was very professional in making sure the service was completed to the customers satisfaction."

"Tech fixed the problem and explained things well"

"Mike is professional and thorough."

"Fixed my leaky bathroom faucets quickly. Wasn't able to repair kitchen faucet."

"Leon was prompt and fixed the problem quickly and efficiently."

"I had to contact office too many times."

"problem solved!"

"Very accommodating and helpful. He went above and beyond in getting the job done."

"Good services"

"Matt is always efficient and effective. My preference is always to have him for service. He is always on time and always knowledgeable about any of the problems we have and gets to a timely solustion"

"Quick diagnose and unit was fix in a few hours. Very professional."

"Technicians were very professional !"

"On time, pleasant technician"

"Tech came on time, figured out the problem, communicated clearly, and set up a plan to resolve it."

"Man who came to my house was very helpful, answered all my questions. This is ALWAYS the way it is with all SE employees.; Totally satisfied."

"Excellent customer service. Tech was on time, kind, and professional. He did a great job at fixing my issue. Thank you!"

"Normally would rate a 10. This time service tech showed up after I had cancelled his visit due to major revisions going on inside the house."

"Did the job quickly and without a mess."

"Punctual, professional and clean."

"Jeff has been to our house twice now once for a repair and then today for service call. Hes very polite and helpful and I feel took his time to make sure he did everything that was needed."

"arrived 30 minutes after scheduled appointment window but technician did not phone to alert me of this"

"TECH KNEW HIS JOB. AND DID A GOOD JOB"

"Usual excellent service by Alex"

"Scott is the best technician I have ever had."

"VERY POLITE AND PROFESSIONAL!!!!!!!!!!!!!!!"

"Professionalism and attention to details"

"Knew my history which means he cared Knows everything"

"Alex F. is knowledgeable, personable and efficient. He is the reason I continue to use your company."

"Her Johns solved our aircon issue within an hour. FPL was unable to do it in months."

"We were out of state for 4 months and returned on Nov 12. Our A/C worked well until technician came on Nov 17 for "scheduled inspection". After that A/C did not work properly until today, Nov 21 it stopped working at all. Our multiple calls to customer service for skilled technician are still fruitless."

"The tech seemed very knowledgeable, saes rep was willing todo his best, but your prices are not at all in the range of your competitors."

"I've been with Service Experts over 25 years, and Alex ferrand is the absolute best. I've had Service Experts replace four air conditioners in that period of time and I love the service they provide."

"Fast, efficient, and quality of work"

"Alex always arrives early for appt and has done an excellent job over the years he has been servicing my A/C Your company is lucky to have such an excellent and loyal employee so therefore I hope you appreciate him."

"on time. helpful with answers,"

"My technician is familiar to me since he has been servicing my A/C for years. He is very thorough and competent. Alex is very respectful and pleasant. He is presently mentoring a new technician."

"This was a call back from the inspecting technician. They did not speak English well at all. Started flipping breakers in the panel I told them not to touch. They just left when they were done and did not tell me."

"They worked tirelessly from 9:45am to 7pm to install the a/c. They didnt stop for lunch and - overall - they were most accommodating, respectful, creative, efficient and given the environment/circumstances quite clean; picking up after their unenviable working conditions."

"Scott always does his inspection thoroughly; always a pleasure to have him visit."

"Tech called indicating he wound be there around 6:05 PM (Service window 4 - 6 PM) but did not arrive until 6:35 PM. Came in and out without asking whether it was OK to do so without knocking. My daughter asked how to decline recommended filter (who would pay $189 for a filter) but was told to just sign it - only later did he explain to her how to decline the added charge. Called that evening since I wasn't there and asked for a supervisor to call me the next day which did not happen. Instead the operator called the tech directly who then called me asking what I was upset about."

"Asked to repair price never given tech wanted to replace and never set that info. Request money back like you advertised"

"tech was uncharacteristically uncommunicative. Whilst assuring us that he had plugged in vacuum to purge both drain lines to our two units my husband watched and saw not done, even after being asked by him as to performance and receiving assurance that both lines had been cleared. I consider this singular lapse an anomaly as my reliance upon the quality of your work remains undiminished. Your are a bit more expensive, but well worth it!"

"Scott was very professional and knowledgeable about everything related to our system. He took time to listen and then explained why something happened to the filter and then showed us the proper way for it to be installed. He went about his work efficiently and thoroughly all the while being very polite."

"Appointment for 6 month service was scheduled between 12 and 2. Called the office at 2:30 to see where tech was. Talked to Karen and she did not even have the appointment written down The appointment was made through Karen. Tech arrived at 4:30. Not sure he did even half of what he was supposed to do. On Friday made an appointment with SE plumber to be here between 2 and 4. Called SE at 4:30 to see where he was. Scheduled plumber went home sick and the backup plumber "didn't have the right tools." No one bothered to call and explain. This whole operation isi SICK, SICK , SICK! How I ever got talked into your Advantage plan is a mystery to me!"

"Always on time and explains what has been done during the service."

"#1. Emergency 24 hour service is not true. Service is within 24 hours. #2. There is no credit for non service days. Lost 6 days of service on A/C unit. #3. When cust serv rep. says will call back and dosn't,"

"On time, honest, courteous service techs."

"James is very good and make sure he check everything"

"gOOD SERVICES ALWAYS. ALEZ IS THE BEST TECNITHIAN"

"THE PERSON WAS VERY PROFESSIONAL AND FRIENDLY."

"Excellent service - professional and courteous and timely"

"I felt that I was under to much pressure to get a new AC unit despite the fact that mine is only nine years old !! From the technician and supervisor."

"Initial job took a few steps and still waiting on another part. All and all, very efficiently done."

"Knew what they were doing and solved the problem"

"On time. Good service. Knowledgeable techs."

"Prompt, got job done in a timely manner and was polite."

"Technician was extremely capable, cleaned up thoroughly afterwards, and answered all of my questions."

"Very professional and helpful in every way Claude Briscan a veteran Service Experts employee was paired with a new employee Lawrence Settle who will be an asset. I have always been pleased with this company!"

"MIKE GARCIA IS THE BEST"

"Alex, the tech, is the best one they have. However, the advantage program autopay is extremely bad. The billing office is constantly making mistakes as well as not answering emails, calls, and even letters! I am completely dissatisfied with this aspect of the company. All the low ratings relate to the Richardson TX office of the advantage plan billing. Please do something about that. Thank you."

"Scott is an extremely good technjcian and is a good representative of your company"

"Jeff was very thorough. I felt comfortable with the service he preformed on the drain"

"Sergio came on time, was very polite, very clean , finished in a timely manner. He answered all my questions. I have no complaints."

"Called for service and service man was at the house in less than 3 hours. Surveyed the situation, determined it needed a new blower motor that had to be ordered. Returned the next day and installed motor in 1/2 hour."

"Courteous and professional service tech. Timely and nice."

"Scott is most professional and knowledgeable."

"Very knowledgeable. Answered all my questions."

"Technical support"

"Alex is a very good tech."

"Quick, neat and informative"

"The service technician explained everything he was doing and acted he completed what the Rey were"

"My thermostat is black and does not show any temperature at all. I cannot change the temperature. Please fix it. Thank you."

"Jason Flood cares about what he is doing."

"Tech Called 45 min earlier than scheduled"

"Leon is a very skilled technician. I really like working with him. He's honest, and wants to do the job right."

"Happy with actual service but always a second sales person who seems to push for new AC"

"Because it's true"

"The two technicians were very courteous and professional."

"scott always explains everything he is doing and why.. always very courteous . we only want scott for service and repairs"

"Very professional and courteous"

"AC Tech. Merrill Sizemore did the usual thorough routine service we always get from Service Experts, in a very friendly and informative manner, We look forward to seeing him again."

"Service person didnt have to do much"

"He arrived early and called before to be sure that was OK. Said everything was Ok with A/C"

"Total BS $650 to clean AC vents FU"

"Juan Losada was very helpful and attentive to my needs."

"Merrily was very thorough in his work. He was very knowledgeable and explained a lot of things about my aging equipment and the value of changing it now instead of waiting until it broke down. All in all he was an expert at his job."

"Tech was great and efficient."

"Tech was knowledgeable and recognized our needs"

"Service Technician Allan Ocampo excellent"

"good tech."

"Horrible communication"

"Polite and prompt service from knowledgeable technicians"

"Quick scheduling, quick diagnosis, quickly fixed"

"seemed very willing and able to work and patiently answer questions"

"The rech was very helpful and professional"

"He did a an inspection quickly and determined he needed to order parts."

"well attended but I felt that they were too quick and i didn't see them checking in the home"

"He was efficient, pleasant. Seemed extremely knowledgeable"

"Everything was professional and smart advice"

"Very dependable service and technicians."

"Timely, friendly"

"Tech was on time and performed service very well and explained what was done"

"Tech (Jeff) arrived on time, and Mo (Sales) was in separate car, (we already have a service contract) but were glad to meet Mo, tech worked quickly and efficiently to service the air handler, change filter, etc.both were personable and helpful, we all wore masks to be safe, we are new (this year customers) and are so glad to have 24-7 capability for any needed AC or other utilities issues. I called dispatch after they left to compliment to management, including dispatch who are the first ones to help us in need. Thanks to all. Margie McMullen"

"Tech was thorough and professional"

"On time, courteous and efficient. Explained what they found and offered a solution.."

"Only Jesus gets a "10""

"Very Professional. Fixed are air conditioner for us"

"James always does a good job."

"He was very efficient and was very careful"

"Worked all day .Weill come back tomorrow."

"Alex was on time and as always completed our work quickly and efficiently."

"I try to be honest and responsible with my answers to the company and its employees."

"On time very professional"

"Courteous, called to give me his ETA I had been delayed by the work on this prior client, was fast and efficient and covered details"

"job well done"