Service Experts Heating & Air Conditioning Reviews

"technician very thorough and informative"

"Found the issue, improved the situation, and ordered the part needed. All that could be expected was done."

"It was urgent and they did not come the day I called. But when the technician came, he was very efficient and called me as I asked."

"james really check and is very caring"

"When the installers left only the fan was blowing, no cool air. I called Brittany after realizing the AC wasnt working. Matt came to make the necessary repairs."

"Charles did a great job but was unable to finish due to a headache"

"Outstanding"

"Rep was pleasant. workers were very diligent and neat and tidy."

"professional, qualified, courteous,"

"Nick was great, very thorough and knowledgeable"

"Technician Justin was very knowledgeable and provided the answers that I needed in reference to my AC. He explained what was needed and not needed at this time. I would recommend him for any future jobs. Service Experts should be proud to have an employee like Justin, and every technician that has responded to my house for repairs in the past. Very satisfied with the quality of their work."

"Very helpful, courteous, and knowledgeable. Cleans up after work done."

"As usual, the Tech was considerate, quick and kept me informed. Apparently the wall plate had somehow become loose and that was the reason for the outage between control and wifi unit."

"Service provider called and let us know when he would arrive. He was polite and efficient."

"Problem fixed"

"The comfort specialist was not interested in selling an air conditioning unit. He didnt take pictures, didnt measure anything. Didnt spend anytime as what my wants or needs were."

"Justin is an excellent and thorough technician, who is also very polite."

"Problem with filter purchase previously arranged"

"He came promptly and did his job very efficiently and quickly"

"Matt arrived on time and completed the requested service in a very timely manner."

"Michael did what he could but was obviously told to send a sales rep out. We were not told it was a sales rep. He never did show up so that wasted a day. When we called to find out what was going on then we were told it was to sell us a new unit even though we dont need one because we have the extended warranty."

"See my letter mailed tomorrow, June 19."

"John was very polite and resolved the issue"

"Repairman came 20 min. Outside the time window"

"Great service techs.. knew their trade .. made job go smooth... no aggravation..."

"Over price, not professional,No personal skills and just tell you things need to be done to your AC unit just for them to get the money flat out lies"

"I first want to say that each of the technicians who worked on this issue were very good. My issues with the service are not based on their performance. The problem is that it took 7 days to get the unit operational because parts had to be ordered twice."

"Called around 6 pm as A/C was out fairly new Lenox system installed by your company! Had maintenance on March 21. I was told someone would definitely be out that evening. Called around midnight and told I was still on schedule. Waited up til 2 am. No call and no show. Called early next morning and told couldnt schedule until between 12 and 2. 2 pm no show. Called and told running late. Finally showed up at 4 84 degrees in house! Cleaned clogged drain (which should have been cleaned in late March!) Also to that coil needs to be replaced due to leak. Will call in next few days to schedule as takes two men. Almost a week later and no call. As a customer for many years this kind of service is inexcusable!"

"They are fast They know what they are doing They are polite and professional"

"Pleasant and efficient"

"Felt Alex knew his job and answered my questions."

"All Service Reps answered any questions and were very professional"

"Scott was the 4tu Teck to visite my homr. He foubd thr problem and ran a temp cablr freom the air handler to the AC unit out side. The system is wrkig as it should. How ever this wire plan needs tp made to code. he can givw you the details."

"Technician did a good job finding the source of the problem and correcting it."

"Prompt, friendly and knowledgeable"

"Not the best experience Ive had with someone trying to address my A/C needs. As a retired sales professional I would like to offer some constructive ideas and suggestions on securing sales/contracts. If interested please call my cell. Arthur Williams (561) 660-4601. Thanks"

"explained exactly what happened and what he needed to do to fix the problem."

"High pressure sales. I hate when sales people ask why you wont sign today."

"The technician was very pleasant and knowledgeable"

"They came quickly and fixed the problem"

"Problem was solved"

"Both visits (maintenance/installation)...Claude&Roberto were professional and courteous.... I would have like a more thorough explanation of the Service Plan, and the working(s) of the new system."

"The tech was polite and did a great job"

"I did not feel comfortable about what service was done. The service man just said that it works good.. I knew that before he came. He seemed to be in a rush. I was scheduled for a 8 to 12 time slot. After several calls to your office with no suitable response for the delay. Howard showed up at 4 oclock. Unaceptacle.. I have been a customer for about 20 years and I expect better service.. I am seriously considering changing supplier"

"James O'Brien is a great technician!"

"Great service by technician, he was polite, considerate and very thorough."

"Service has not been completed."

"My central A/C system needed to be replaced and your consultant was unable to provide me with a competitive price, and was in-fact twice as expensive as the other (2) quotes I received for the same equipment and installation."

"Adding another vent in the family room solved the lack of even temperatures throughout the house. Now setting the thermostat results in even temps."

"Courteous, knowledgeable, professional"

"Alex.....as always.....provided top-notch, courteous service - no one can ask for more."

"Great technician Mohamed. Very pleasant. Fixed my ac very quickly. Great experience"

"I liked Claude's approach, he wanted us to give him a budget and he said he will work with us on attaining the budget number."

"Courteous & knowledgeable."

"a follow up work visit is needed to fix a major problem as noted by tech."

"Gave good advice"

"Very proficient and knowledgeable."

"Mike Garcia is the most pleasant professional in your company. He is competent and complete in every service he provides, and always takes the time to answer questions posed by customers."

"Arrived on time, neat, explained findings, fair price"

"If I have to explain why I raider man or a womans qualifications or service they performed then I should be taking the survey I already said it was excellent."

"Our experience with Service Experts started 9 years ago. When we moved into our house, I saw that the hot water heater was suspect. We negotiated with the sellers to pay for a replacement and I should have done the same for the HVAC because there were external signs on the 2-ton unit air handler in the garage at the time. Sure enough, I went into the garage one morning and saw the water all over the floor from the condenser drain pan that had corroded all the way through. Our HOA President referred us to Service Experts. We called, a Sales Engineering representative showed up, we signed and two new units were installed by that evening. We have been completely satisfied with the performance and service in the previous nine years. People have advised that you paid too much for Lennox with Service Experts. My response is: When you buy quality, you only cry once. Meanwhile our critics have had to live uncomfortably with their Goodman purchases in all respects: they dont mention our HVAC selection any more at all. Im going to repeat our hurricane story. During Hurricane Irma, September 2017. During the Hurricane on Sunday night, a neighborhood Banyan Tree blew down across Jog Road, taking a power line with it. We lost power along with over 1400 other people in Boca Raton. On Tuesday evening at 7:35 pm, Florida Power & Light restored power, but HVAC at our house didnt come on. I got on line with Service Experts and made an appointment that night for Wednesday morning. Michael Garcia showed up and found two smoked thermostats that werent in stock. Michael went to Pompano and then to Doral to get two thermostats and returned. He waited for me to get back from a medical transport job so he could help me get the thermostats registered. Looking back at my records, Im very appreciative of Service Experts for Michaels dedication and expertise; but well be even happier now because surge protectors are part of the installation and so is the replacement cost of failed thermostats. Every service tech from Service Experts has been terrific. Like you say, weve seen each other three times, watching the deterioration of the condenser coils deteriorate in the air handlers. When Ramon showed up on June 4, we looked at the coils in the 2-ton unit which, to me, looked like they were about to go; and Ramon showed me how the 4-ton coils were even worse. Ramon explained how the corrosion is transported by the blower fan into the ductwork and become a health problem; so I told him to make sure you got over here for a quote while Cheryl did her brand and cost research. She found an evaluation that said that Trane was superior for south Florida application because the composite material coil housing is corrosion resistant. When you explained that the design was inverted with the coils on the top and the blower on bottom, I knew that we wanted nothing to do with that design. What they say in sales is that it pays to know competitive product information benefits and features! I think we made our decision pretty quickly and soon met Jonathan and Yasmani, our installers. Jonathan worked around the hard rains that came several times during the installation, so the deserve a lot of credit for their persistence. Despite the inclement weather, the installation was expeditious and flawless. Thanks to José's solution to relocate the 4-ton unit condensate pump behind the pedestal, Yasmani went the extra distance. Instead of cutting through the pedestal, he snaked through the wall vent and mounted the condensate pump from the back inside wall of the pedestal. Once, when I went out through the garage, I found Jonathan using one of our outside brooms to sweep the debris from the garage. I told him, Hey, youre doing my job. Jonathan responded, We found your garage clean and well leave it clean. Jonathan, Yasmani and I worked together to hose down and sweep the back terrace after removing the 4-ton unit from the inside and side yard. Besides being knowledgeable, Jonathan and Yasmani are very technically skilled: the best combination. If you asked for anything more, youd find that they both are personable and amiable, very cooperative with us and one another to get the work done. The first night and two days after installation, we really appreciate the difference these new units make. The infinite speed fan and smart thermostats keep the temperature uniform and the fan is hardly heard or felt. We couldnt hear the condensate pump throughout the night at all! The entire Service Experts team cemented our loyalty to the organization and the Lennox brand."

"He was very helpful, it took him quite a while to find the problem"

"Service was prompt and problem solved."

"superior work ethic"

"Courteous & knew how to fix the problem."

"Scott was very professional and helpful. Did an excellent job!"

"The technician was great. He is friendly, knowledgeable and is familiar with our unit. However, his supervisor, or residential sales consultant as you refer to him below, was here and tried to sell us a new unit because he claimed the duct work wasn't correct. Guess what? You folks installed the unit AND the duct work, so I was more than annoyed that I was told the A/C installation was not correct. Then he told me the unit was serviced "the best they could do." I felt as if they chose not to clean it thoroughly in the hopes it would fail in the near future. It left a very sour taste in my mouth and am seriously considering going elsewhere for my maintenance."

"Alex has been servicing my A/C for many years, he is excellent, honest and sincere I hope you realize what a valuable employee you have and please do appreciate him."

"The technician was prompt, knowledgeable and performed the service to the best of his ability."

"Very professional and timely"

"Very thorough, neat and polite"

"I had to call today for the same problem that I paid for last week"

"communicated well. explained what needed to be done. respected the house and social distancing."

"Pleasant, informative, and knowledgeable"

"He was knowledgeable and shared it. Gave me what I think is good advice."

"Ramon did a great job! He was very patient and understanding with me as I was having to take work calls from home, so he kept having to wait to talk to me."

"I called with an emergency and within 20 minutes, a technician was at my home."

"very pleasant and knowledgeable"

"I hope he comes back with my filter's. Very nice person."

"On time, clean, did good job."

"Polite,had all necessary equipment to do the job correctly.Really pleased with the job done.I requested James OBrien,they sent this gentleman instead,but I was genuinely pleased with him."

"Professional prompt and friendly"

"We had an emergency and as advantage members, we had a technician here in less than 30 minutes!"

"Jack is very professional"

"We scheduled a service call for our AC Unit which went great, the service technician Roberto was excellent. We also inquired about having our AC Ducts cleaned. I received a call that Saturday morning from Juan Losada that he could come by to give us a quote. He quoted for 5 vents $75 a vent totaling $375. I called Juan later on Saturday afternoon to set up the appt and left a voicemail and never received a phone call back. I called him on Monday, he said he was with a customer and would call me right back. I ended up just booking the appointment myself online for that Saturday May 23rd and made a note in the comments about the price that I was quoted. I didn't get any confirmation, So by Friday I called to confirm my appointment and was told by your customer service rep that the total was not $375 it was actually $575 instead. When I told her this was not what I was quoted, she offered to put the appointment on hold and told me that she would contact my comfort consultant. Within minutes I received a phone call back from Juan who said that it was indeed $575 because his manager told him that he could not do the job or make a profit for $375 due to the fact that he said to send 2 guys, the truck, and perform the task they would not make any money. At no time did he offer an apology for the misquote or offer any solution. When I told him this wasn't fair, I didn't get to finish my sentence because I was met with a dial tone. I feel that this is very poor customer service overall. I was very happy with your business with Roberto came to the house and was looking forward to giving you more of our business, However unfortunately it did not work out that way."

"I had a problem n they came"

"We liked Nick a lot! He was quick, efficient, friendly, respectful and professional."

"Excellent technician (Brian)."

"James did a great job. He was friendly, professional. The only problem I have with Service Experts is the inability to correctly spell MTV first name. I have tried several times but it continues to be misspelled."

"The service technician was extremely helpful and diligent in performing excellent care of the machinery. He should be given employee-of-the-month award."

"Matt was very efficient, checking my a/c unit & changing my filter for me. Will ask for him for all future services."

"great service."

"Service Experts is off the charts for customer service. We recommend every chance we can."

"Brent carried out the service in a professional manner, wore a face mask."

"Michael Garcia always solves the problem vert efficiently"

"always a top notch job"

"Called about an issue and had a technician at my house in about an hour. Perfect service"

"The tech that visited my premises was very polite and efficient. He completed his repair very quickly."

"He was very friendly and worked quickly"

"On time, Concerned about virus protecal, Efficient"

"I was very satisfied with the service I received from Mohammed. He was very thorough he was very personable and he was very professional. He wore his mask and his gloves and I felt very comfortable around him. I would ask for him again!"

"Great service. Great Guys that came. Did a wonderful job"

"Michael was prompt professional and worked quickly and professionally"

"Mike always provides service second to none."

"He did a great job adjusting my nest thermostat. The last service person who came was not able to do it. I'm sure he serviced my A/C well too!"

"Roberto was very thorough, and found/fixed a problem that could have caused a lot of trouble."

"Please advise service date. We have no receipt with those numbers."

"Prompt & efficient"

"Alex is a great technician."

"Response and intervention improved from last encounter. Bill, Manger read my last review- which was very negative- and contacted me directly"

"On time. Knowledgeable and efficient. Cleans up, you wouldnt that someone was there"

"Howard new what he was doing and gave me good service."

"Technician was very professional."

"Ramon was thorough and professional Diagnosed and explained problem which was a blocked drained."

"Almost everything was done. The air filter wasnt installed as it is out of stock. It will be done later when back in stock. I would have given a 10 if the filter was installed with the new AC unit/handler."

"Matthew was on-time, he was professional, he was courteous and he kept me informed of issues with my A/C system."

"He did what he was suppose to do - service my a/c"

"Very informative, took time to explain"

"The technicians arrived as scheduled, were very thorough and professional, and took recommended precautions considering COVID 19. They gave me a straightforward analysis of my AV system and provided a time frame as to the eventual need and options for replacement."

"Courteous, knowledgeable,"

"Professional and kept very informed"

"Technician showed up promptly as promised and was able to effect the repair quickly. He cleaned the work area and was neat."

"Knowledgeable, professional, and performs job well."

"Justin is just awesome! That is why we always request him.. The only complaint that I have that is a salesman stopped by - NOT INVITED TO MY HOME - and was just bullshitting with Justin because he had nothing to do.. To me it was very rude of the salesman. I wanted Justin to have his full attention on doing his job and not being distracted by the saleman talking to him. I want you to know that it was not Justin's fault that this saleman showed up."

"prompt. efficient"

"Technician was very professional, showed up on time, and wore a mask and booties."

"Roberto and Allen were very polite and professional.They did a good job."

"I would give a 10 but for the constant trying to sell additional items. Its overkill. Service Experts never use to be this way. Have recommended to so many people. Now I dont. Always a hard sell for new system, or UV bulbs. Tired of it."

"Claude was extremely professional, patient, and knowledgeable. He was called to speak to us by James O'Brien who was servicing our 7 year old system. Claude arrived within 20 minutes. After the presentation, Claude arranged to have the new unit installed the next day - on a Saturday. Later, he followed up to review the new digital controls with us on the first business day after the unit was installed. The service was outstanding."

"The service provided was very good"

"Scott was thorough, professional and explained all services in detail."

"arrived on time, did work efficiently"

"Service person was knowledgeable and courteous and did his job."

"Very professional and efficient, answered questions we asked clearly and explained what they were doing and what they found"

"The tech acted in a professional manner, did an excellent job, and was respectful of my family and my property."

"The guys replaced my coils on both units and did a great job - they are nice, courteous and professional."

"It was a stressful install of a new AC. Tech, sales rep, and install manager all had to be engaged multiple times to get the job done correctly. They over promised and the install was more difficult. Should never start a new install on a Saturday late afternoon. In the end, they came back Sunday to complete the install, but it took a lot of calls on my part to ensure the job was done correctly and completely. I offered to delay the install until Monday, but the sales rep and install manager pressured the installer to start on a Saturday after 2:15pm."

"Have a manager call me and I will explain"

"Very good and comprehensive service. I worked as an AC Tech many years ago, and were often rushed, to the point where we didn't have time to complete a quality service."

"Scott was so polite and extremely knowledgeable."

"Requested James for probably our 3rd or 4th time. Very pleasant and very thorough in his service work. Trust his advice and suggestions totally."

"ALWAYS-10 years and 2 New AirConditioning units for my homes- EXCELLENT SERVICE AND REPAIR"

"Howard was very polite and professional and service my AC promptly and efficiently."

"I believe the Service Expert was thorough, but waving a bunch of test results in front of my face with minimal prior explanation, is really an overwhelming amount of information for the uninitiated to consume on the spot. I felt like it was a scare tactic to get me to replace my air conditioner and I did not appreciate that."

"Very courteous"

"James was very polite and knew right away what was wrong. The problem was solved and we were comfortable again."

"very professional service from office staff to technician"

"On time. Fast. Efficient. Courteous."

"Capable tech"

"Your company responded within 90 minutes to my call and began servicing my unit. Alex fortunately found a Capacitor that needed replacement. The unit was repaired promptly."

"Tech came on time and completed service efficiently."

"James showed up on time, and did a really thorough job going over our AC system. He wore a mask the entire time while on the property, which was very considerate during these times."

"Shawn "rescued" me by arriving on Sun, April 26, to flush out the drain line on my AC unit. I then purchased a Plexaire unit to prevent this situation from happening again."

"Shawn, found an issue I had be telling technicians for years of a knocking noise and had him listen to a recording and knew the issue."

"James explained all the items he would be addressing during his service call. Reviewed the complete system and offered recommendations."

"Tech was effecient explained what he was doing"

"I've been a customer for 16 years and very satisfied"

"As usual, you were very prompt responding to my service call. The technician was very professional."

"Not his fault but because of the COVAD I could not really be near him to see all the service work provided. I'm sure that all was done well. I was referred to the Admiral's plumbing because I needed LP gas work. Some minor work that you would assume a plumber who supports a service customer would want to do for their customer. The plumber declined the work, would not provide a quote, and told me to call another company,"

"James is am excellent technician, and gives you everything he said he would."

"The consultant was professional, courteous and very helpful."

"Alex is always on time, knowledgeable, proficient, professional, respectful, and friendly."

"Sean was excellent, knowledgeable and professional!"

"Techs were knowledgeable"

"Yall tried to sell me a system for $15,000 and I found the same exact models from another vendor for $5,000. I was blown away by how insane of a price difference was. It seemed extremely dishonest and ill never be using you again."

"Very friendly professional service"

"Work was done well and he did a good job with the social distancing."

"The new unit should have a heater installed, and the label on the interior unit indicates that it does, but the thermostat does not show any heating function. Please advise."

"I heard a rattle noise in the sc closet. Open the door and the pipe that gets rid of the excess water was not connected properly and was leaking down my hot water heater into the pan that catches the water. When the ac was serviced the pipe was not reconnected properly. I had to clean up the water try to connect the pipe and call for service. I almost had a flood from just routine service. The tech cane back the next day and made sure the pipes were reconnected properly and cleaned up the rest of the water. This water leak was discovered at 10 pm"

"He went above and beyond. He cleaned the out side of the unit to get the mold off and was very very pleasant."

"Long story too long to write do you want my opinion have management call me I would be happy to tell them the whole story"

"Stayed with the problem until after 5 hours it was solved"

"He came on time.He checked and cleaned the unit.He notified me my contract needed to be renewed and it was time to replace the ultraviolet lights, he changed my filters.He is so pleasant and aims to please."

"See ice provider answered all my questions and made suggestions without being pushy."

"the sales and technicians were very professional and very informative. they did an excellent work. i would also like to thank Bill Selman, General Manager for coming through on the air conditioner we requested. Service Experts never fails, they are the ultimate air conditioniner company."

"On time, friendly, and efficient"

"Customer friendly approach"

"Replied quickly however. Had standard six mo. Svc. Then 2 weeks later system went down. Fixed. Went down again next day. Said it was water/moisture. Left north for home. Hope its fixed."

"On time arrival. Asked questions. Provided proper service"

"Mike is always very helpful and tries to make sure we are satisfied."

"Prompt, polite, quickly solved the problem and procured the part."

"Timely, courteous and personable service."

"Excellent work as always."

"Technician James OBrian was very diligent and professional and did his job very well. However, my Lennox A/C Which I paid $18,000 for is less than 2 months old and to have this horrible clog and water going through my wall and into my bedroom carpet instead of the drip pan, is certainly something that Is Not acceptable. I would expect from SE to have the installer come back to reroute the PVC pipes for this to NEVER happen again. I was told when I purchased the Lennox any clogs would NOT happen....and now less than 2 month this?? I certainly would like to hear from someone in your office! A 20 + year customer and an $18,000 Lennox purchaser."

"He was able to get our system working again"

"Very knowledgeable, courteous, friendly, and neat."

"The tech quickly found that it was a faulty switch and swapped out the switch for the overflow pan. This, of course, means that I need another switch for the pan and I am very disappointed to learn that it's a $199 problem."

"Alex always does a great job"

"Very professional."

"Claude treated us very well. Only reason for lower than 10 rating is twofold: 1) Took 3 visits from Inspector and employees to finally pass the inspection and 2) were supposed to put in alarm on new hot water heater and took either 2 or 3 calls to get that done. The amazing thing was someone had brought the alarm out but never installed it, it was just laying under the hot water heater! The employee that finally installed it was the one that found it."

"Always have a good experience with Alex"

"Tech was very professional. Always the case."

"TECHNICIAN APPARENTLY DID WHAT HE COULD. CONSIDERING THE NECESSAARY PRECAUTIONS OF LIMITING SERVICE TO THE OUTDOOR EQUIPMENT."

"Because the tech was very professional and had the right answer."

"Alex is THE best tech."

"On time ,professional as always."

"Technician arrived on-time, was courteous and knowledgeable."

"Matt always does a great job. Sean was here earlier and did the best he could, however our attic space is small and Matt had to come and finish the maintenance. Good team work."

"Professional, courteous, concise, and thorough in their work. Very clean with the cleanup."

"Because of distancing.........."

"During a pandemic we had no air. They came and fixed it with all protective gear. Thank you"

"The technician was very professional and he knew what he was doing. He diagnosed the problem within a very short time."

"Howard is super!"

"He was good and polite"

"Tech arrived in the scheduled time window and worked promptly .My only concern was the tech marked on my "home health report" that my filtration systems was "fair ( with a merv 6-8 filter). The filter he took out( and replaced) clearly showed it was MERV 13, which by your grading system is good ( 10 +) I am wondering if that was to try to sell me the "better filters" you sell ?"

"Very professional and courteous."

"Juan and James were helpful in diagnosing the problems with my current unit and also informative in selling me a new AC and Air Handler. The service installers were very efficient in installing the unit. Don't have their names but their numbers were 458 and 477"

"Everything was done quick and right"

"Good service"

"1.called ahead 2.prompt in arriving 3.polite 4.Worked quickly 5.gave me good suggestions in the future 6. YOU CAN SEND HIM ANYTIME!!!"

"Howard is both VERY competent (knowledgeable) and honest. Do whatever it takes to keep him!"

"Was able to respond to my service call within the hour and was so friendly and helpful"

"Technician was okay. Salesman was very pushy."

"I just spent 20 minutes filling out this survey. Apparently an error occurred- all of my answers were eliminated. I am not filling this out again. If you are really interested please call me Lorraine Luciani 954-812-8683. I am Nancys sister. Nancy has dementia, has a live in aide, I am Nancys advocate and her protector."

"It took 3 visits to approve the AC insertion by the City of PBC due to unacceptable insertion of a new unit."

"Prompt and curious and explained what was going on."

"Very professional"

"Tech followed up with an operational problem that ended up being an installation configuration error rather than a component failure as originally diagnosed"

"Ultra professional, efficient, friendly, clean"

"He was here on time & did the job He came to do. All of good!"

"Very efficient workers"

"Fast service"

"Prompt, courteous, efficient"

"Job was done in a timely manner and technician was very professional"

"As always the technician was courteous and did a very good job."

"Very good service overall"

"I had a routine maintenance call that turned into costing me 1480.00 on a new condenser of a 2017 unit your team was suppose to maintenance and didnt"

"Professionalisms, courtesy, timely response"

"Technician was courteous and on time."

"Mike turned my a.c. pipe around at the visit before this, and eliminated mold. Took care of the machine and did not rush."

"Very through and explained everything."

"prompt arrival, nice, complete, informative"

"Several men showed u[ with one "technician" and serviced one of my two air conditioners. The excess personnel were there to try to sell me on replacing my a/c ducts, but with this virus going around, it is not the time to have a group of strangers wandering my home. The mini-split in my garage was not cleaned, but they did point out the mold on the equipment. I expect better for the money I pay for my service agreement. 90% of the attention was sales pitch for replacing/selling me new equipment. You are on the edge of losing a customer permanently if the mini-split does not get cleaned soon."

"The technician who handles our system, Alex, is very knowledgeable and always provides excellent service."

"Showed up on time and finished the work."

"Prompt service. Friendly and professional."

"Fast and very professional..."

"Technically,James OBian is ?? perfect,he arrived after 3am,after I twice called your office staff from 11:50pm alerting them,We had no air,they said I was a priority,would send someone out here,after 1 and 1/2 hours m,no one called,Icalled back,A hour and half later called back second time,they said theyd called tech,hed call before he came,now 3amlucky I had James,card,called him,he was home in bed,said hed be here immediately. Beautiful and he was here,fixed the problem,got air back running.4:30,I was back in my bed,my husband stayed up,thankfully for James.However the conduct of your staff ,I would not recommend to anyone."

"Matt is an amazing rep for your company. Makes us feel were your number 1 client every time"

"The tech arrived on time and quickly perform the service review of my equipment. When he was done, he reviewed with me what he did and that everything was OK."

"Very knowledgeable and communicated well."

"Everyone on the phone was friendly and helpful. The technician arrived within the agreed upon window and professionally completed the services."

"Segio was excellent."

"Tanvir was polite , efficient, friendly"

"Shawn was great but Jose tried to sell me a 14,000 duct job."

"clean, thorough, answered my questions"

"Scott is the best Service Expert I have ever had at my unit. He is an outstanding worker."

"Scott is a very wonderful technician. He knows everything about my units and explains to me. He is the best service expert I have ever had at my 2 units."

"The technician and assistant arrived on time and understood what services I needed performed."

"Installation took much longer than expected. The hot water heater that was replaced is a gas unit. The odor of natural gas lingered since installation. Contacted office, they scheduled a service tech. Upon his arrival he was amazed of the strong odor and started to vent the home. Now awaiting another tech. with gas experience. Not a good experience!"

"Was told by other SE tech it was best thermo. Really was drain line clog DC that in 5 mins. Then did a great job fixing it."

"Good people who took there time to explain everything"

"Tech was on time, very knowledgeable and helpful."

"Tec. Was very professional and took care of the problem promptly."

"Very proffessional answered all my questions I will do more business with u in the future"

"knowledge of equipment, respect of my home, overall demeanor"

"Howard is through with his service. He has been doing ours for years."

"Alex is the best! Always on time and expert service."

"Howard ALWAYS IS EXTREMELY CAPABLE"

"Chip Owens was able to install a filter and grill that had been promised when I purchased the unit in July."

"The tech was very knowledgeable and explained the entire maintenance procedure. What he was doing and how he was analyzing and what his thoughts are on the entire system and its condition."

"Technician was courteous and efficient"

"Tech is prompt, pleasant, and thorough. Matt provides good information regarding what is needed for maintenance and insures system is running well before leaving"

"Excellent Technical Knowledge. Service Oriented and very good dedication."

"Mr. Lazaro was very polite and PROFESSIONAL! He knew what he was doing. Not like some of the other s that has been here."

"! felt that the Tech (260-00375) was helpful in describing what was needed and he did a good job."

"Alex is the best."

"Mike was fantastic-I have been having issues for weeks but he evaluated all possible issues, found a likely solution but gave me his card to call him directly if any problems"

"Mohammed, was on time and did a regular maintenance on the unit. He is very professional and polite. Ive been a customer many years and will recommend Service Experts to my neighbors."

"The service and installation were excellent, but the instructions Lennox provides for getting your wireless devices connected to the thermostat are sorely lacking. I spent a great deal of time on the phone with techs from Lennox just to get my iPad connected. I'm going to forget about connecting my iPhone - too much time wasted and it isn't worth it. The older unit was much simpler and everything connected instantly."

"I had a service call for tune up, on jan. 30 by mike Garcia. when unit was opened he said UV bulbs were dim and I should change them. I agreed , he did tune up then said he would install the bulbs but had to go out to truck for bulbs and ballast, I went in my house for a bit. When I came out he was putting last panel on the unit. I asked Are you all don and he said yes. He told me cost for all was $560.00..I naturally believed my new UV bulbs were installed. He gave me a receipt and left. Turned in my ballast and told office job was completed. I had not had any illness months before this, shortly after I became progressively ill. I literally spent 5 weeks sick with first allergies which went into asthma symtoms, respiratory infection, bronchitis, more allergies which triggered my Sjogrens because of all the antihistimines I had to take. I believe none of this needed to happen if my a/c system had my new UV bulbs installed .It never occurred to me that my illnesses came from the UV lites not in till Mon. 3/2. It was me that called the office asking to send tech out to check if UV bulbs were defective.I feel so angry about being unnessarily sick for 5 weeks and I contribute this directly to lack of UV protection, it's definitely Mr Garcia's fault. I need you to consult with Mr Garcia, Alex, and Dave service head, as they are all involved. There must be other complaints about Garcias work, and Alex and Dave can bring you up to speed. An investigation needs to take place. It is a hands case of Fraud to take $ for parts not installed, and Garcia never came back, called, or told office to get someone to finish job. I want a return of my money for this service call, that caused me so many illnesses, also I am asking for a 2 year maintainence agreement. I have been a customer for 11 years and need your investigation into this as well as aphone call from corporate. This is not acceptable and not what your Co. is about. Call me with your findings and decision on how to make this right for me."

"Inspector has bee by on 2 occasions and has yet to pass"

"He was very prompt and courteous. Explained everything that was being done in a way I could understand. I was little upset that our unit is not even five years old and we had a major part go down. That is not his fault. He handled the sting as best as he could. And with my elderly father in the house he got the system up and running again."

"Efficient, courteous and knowledgeable."