Service Experts Heating & Air Conditioning Reviews

"Professional, knowledgeable, efficient"

"very personable and took time to answer any questions"

"installation was "supposed" to be 4-6 hours 1st day was 10+ hours. workers didn't come to finish. no call no show twice! finally finished. complaint to manager went without any action. not even a call to apologize. i have 3 homes that use this company."

"Been dealing with your services for many, many years and not had any issues with the company or services."

"Very knowledgeable"

"Scott is always thorough as well as polite."

"Because I saw the job he did And asked for the inside filter to check if it needs to be cleaned up he did take care."

"Shawn was on time, called before arrival, efficiently serviced the equipment and answered all my questions."

"Polite and efficient"

"Excellent technician"

"Very very over priced!"

"Showed up on time"

"Thorough"

"Prompt efficient response"

"He was very polite and knowledgeable and my ac was not working due to a backup and he corrected it. I answered the next question as unlikely use them since I will be selling my house shortly and returning to ny. I would have taken a six month or less contract but it was not available."

"It took three trips to complete my annual air conditioning service. The first technician did not have a filter on his truck and could only complete part of his cleaning. He returned four days later with the filter, however did not fix the key pad consequently the air was not working, We had to call at 9:00 in the evening. Another tech came out the next day and got everything in working order....Three days to do one job...I still have confidence in Service Experts. They address the situations and call before tech arrives.."

"Very professional, knowable, polite, courteous"

"Lazaro showed me everything that needed to be completed for my unit to work right, showed me how to work my NEST unit, very happy with the help provided"

"Howard is always above expectation with the way he handles his tasks and he is very familiar with my equipment and does a fabulous job."

"They responded quickly to my request for service."

"Very efficient and work was completed in a minimum of time."

"Experienced and courteous."

"Matt was so helpful and let us know right away what the problem was. He ordered the circuit board that night and we were only without a/c for 1 day."

"Very knowledgeable and quick service response"

"technician was very thorough and did a great job, checking everything carefully"

"Arrived on time and performed service professionally."

"Alen is very efficient, helpful and does a very good job."

"Brenda along with the technicians are super knowledgeable and helpful."

"Good communication and service"

"Mike is great"

"Alex is always a very competent tech!"

"If he did the job correctly, then he did a good job."

"The technician was friendly, on time, very informative and made me feel like I could trust him."

"Alex was professional, knowledgable and courteous."

"Techs last day on job. I feel he did a rushed & incomplete service to my unit. I am very concerned & uneasy about this! What can you do to correct this situation?"

"Tech was professional, friendly, knowledgeble"

"Been using company for 10 years always show up on time and most times call to see if your available earlier."

"The serviceman showed up on time,was courteous and knowledgeable. He cleaned up after himself. Also gave us a couple of suggestions to help us with day to day usage."

"Did wfficieny job withbrecommendation"

"Tech was efficient. Noticed a part should be replaced and explained the problem."

"Job not completed"

"professionalisms and courteous technician and person who scheduled the appointment"

"My technician is always prompt and kind. Im sorry I forgot his name but we like him very much."

"Service people got right on things and wasted very little, if any, time on getting the job done. Don't have the names of the service people or I'd mention them. Cleaned up everything when they were done. Even asked if I wanted them to move some things around in the garage so I said, sure put this over there, this over there, etc ( I'm kind of a smart-ass) and they jumped right on it and started doing stuff I should be doing, had to tell them to quit, I was just kidding. They were the best service people I've had to the house since I moved to Florida!"

"I am a satisfied customer if I'm not happy I will let you know"

"The technician took his time and found the problem."

"was very efficient"

"Howard is outstanding, most knowledgeable! Well always ask for him!"

"John was polite. Knowledgeable. Helpful"

"Howard is the best technician and I always request him."

"excellent service. very knowledgeable and customer friendly"

"I keep asking for the same person.It never happens. This man, very competent I am sure, forgot to reset the thermostats after lowering them. He did not know where the filters needed to go, he pointed out that we needed a new water heater( there is nothing wrong with the one we have etcd."

"The technician is always reliable and thorough."

"technician arrived within the time window, was pleasant, knowledgeable and answered all my questions."

"Tech could not find building (no GPS?), needed our vinegar, cloths, water for cleaning, asked for me to go to the roof with him, had to go back to van to get paperwork, needed me to go down to van to sign paperwork This was NOT the level of service received by previous techs (and way below what we expect)."

"Follow up to issue geat"

"Yery professional"

"We failed inspection so it would of been nice to get it done right the first time."

"shoes up in time & very professional"

"Jacques was very knowledgeable and professional"

"technician was very detailed"

"I asked Roberto to check my central heating when he had a chance. He was there to perform a prepaid tune-up. He worked on the central heating first and determined I needed a new heating unit."

"He went out of his way to give us a demonstration. Explained everything very well."

"Although Scott was far faster in the completion of the maintenance service than any tech I have ever had from the Company, I can only assume he was efficient and completed every point of checking that needed to be looked at."

"Polite neat and efficient"

"Alex always does a terrific job. Even returned later in the day to fix the thermostat."

"looks okay but I've had one thermostat changed once before ,So i'll wait awhile"

"Tech provided excellent service"

"Very late for appointment, had to cancel plans for 1pm, supposed to be here between 10-12"

"Professional, polite...just awesome. Would highly recommend"

"Jaques was very thorough in his explanations"

"I have no problem with Nathan, however, the tech that was supposed to address the issues raised by the PBC inspector were not taken care of on a recent visit by ??"

"Service and technicians are great"

"they did a good job and polite"

"It was done in a timely manner I dont give 10s unless it was an outstanding service."

"Did his job quickly and explained to me what he had done."

"On time. Thorough."

"I was satisfied but I never rate perfect."

"The technicians came, changed the water heater, were very friendly and even cleaned after they finished"

"Alex is amazing.. he is very knowledgeable, personable, honest. He is the only person I request.. he has been servicing both 9f my properties n is an asset to your company."

"On time, knowledgeable technician"

"I got charge $99 for nothing the Tech came and said they can't fix it because my A/C is a international parts so I still end up paid $99 when all I wanted is for my Heater to fix. But when I check another company they came out FREE INSPECTION and they found my parts from Texas and ordered it and problem solved."

"Very respectful and efficient in performing all of his tasks to maintain my unit."

"Alex is very knowledgeable and cares about doing his job well."

"Service was provided quickly. My availability was limited and Howard accommodated me with time to spare. He was a gracious man, extremely pleasant."

"Tech. Very efficient &personable"

"The typed technician was thorough and professional."

"Very professional and explained things so I could understand what he was doing"

"Alex was thorough. Careful. Spoke with my contractor about poor installation of package unit on my roof that was causing leaks inside my house."

"Got appointment on same day. Technician arrived early. He went to get a part and returned right away. He got the job done quickly and was helpful in explaining things. Reasonable cost."

"Very profetional"

"Competent, courteous Technician - Sergio."

"John was the most professional knowledgeable technician that Service Experts has EVER dispatched to our residence"

"Timely, thorough, professional, upbeat technician"

"Tech was early and called to confirm."

"Sergio was on time. Did a quick and efficient job. Helped us with a financial issue. Cleaned up well."

"On time, concise, expert assessment"

"Because i was told by the technician that he would have to take out the evaporator to clean it and that it would cost $500.00 or sign up for a $1000.00 service plan. Then come to find out he never took the evaporator out. Just looks like he sprayed it and vacuumed it out. I feel taken advantage of."

"The person that came out to fix our air conditioner was excellent"

"Couldnt fix problem"

"The Technician was very certain on how he explains his inspections.He did a thorough inspection,serviced the units to the best of his Knowledge...Please send this specific Technician next service."

"Very good service from Justin , polite , knows his job and puts on his foot covers."

"He took his time."

"my a/c still shuts off. it wasn't working when mohammad and joe came. something with the breaker...mow ot comes on bit shuts off. please have joe the sales guy call me...no one else linda householder. 561-305-5150"

"because nobody gets a 10"

"Justin was very helpful, he finally answered to some of the issues we have been experiencing despite a couple of earlier visits by Service Experts."

"Other than having to call his office, saying the wiring was not in the box with the electric filter, it was delivered one hour and 15 minutes later. I do believe everything is in order now,thank you!"

"Very nice and good employee"

"The technician whom I requested was the one who came to my home, and--he was on time(early, actually, all the better for me. He knows where the equipment is and how to gain access."

"TERRIBLE TOOK WAY TOO LONG...SINCE JULY 23, 2019. THE UNIT STILL IS NOT INSPECTED. FAILED OUTSIDE INSPECTION 3 TIMES. INSIDE WAS NOT INSPECTED YET. AFTER 6 MONTHS."

"excellent service"

"The tech, Mike Garcia, really knew what the problem was quickly. He followed up by ordering a new thermostat. I was very pleased."

"I thought both Jimmy and Jesus are the dream team for Service Experts. I felt my unit was finally getting the proper attention it needed after so many problems with a unit ONLY 4 years old."

"Howard was on time , personable, and thorough."

"Prompt courteous service."

"Courteous and professional service"

"Tech was polite. Liked that he put booties on when he came in the house."

"I'm tired of the technicians ALWAYS trying to sell me a new unit. I have 4 condos and residence with 2 units... which I Service through Service Experts. What I want is Service experts to maintain the equipment, clean the equipment and keep it running until it fails for real. I'm tired of the sales pitches, if you don't want to service the units, I will move al my accounts."

"Accurate"

"I had to tell technician to check on drain etc"

"Alex is always thorough and honest."

"Jimmy came easily that evening, he knew what he was doing, he was very pleasant. reassuring for senior citizens, let alone we got the air back on.!!"

"Tech spent time to find a leak that was not detected, will followup at next appointment."

"I was treated with respect and informed the problem with AC"

"Originally I was satisfied until we failed inspection. Now Im disappointed again because I went to check the filter and it is inaccessible due to the insulation on the pipe. So what do I do now?"

"Informative, explained what I needed to know and more, and polite."

"Courteous and completed the required maintenance in a reasonable time frame."

"The technicians were very professional and fast doing their work."

"James was on time, courteous and efficient"

"On time (early) did good job."

"They seemed to know what they were doing"

"Technician came when promised and fixed the problem promptly."

"Jack was very informative and professional."

"great service"

"Tanvir is always on time & very thorough. No pressure to purchase anything."

"Very nice young man.. Very good job"

"I was happy with the professional way that Sean did the job."

"Justin was polite and explained problem and next steps"

"Service just was ok. However he did arrive on time."

"prompt, courteous, clean and fixed the problem."

"John had corrected the timestamp issue on thermostat and increased the setting on the blower, however the humidity reading still remains high on the thermostat reading and only goes down to 66% when cooling is set to 74, else it is in the 70's. The previous thermostat would go down to the 50's in humidity. I still think there is something that needs recalibrating or explanation why % remains high when this and temp outside and inside is used to control unit. It has been cold outside, so jury is out on this still. rating was based on the fact that the hunidity question is not solved."

"Great tech. Knowledgeable, quality work, on time, respectful."

"Always good service"

"Came on time, did job well and was the nicest tech I have seen in several years, cleaned up after work done"

"Matt knows my system and was here on time and check everything. No problems."

"Matt is the best!"

"The service people are always on time and very pleasant to deal with."

"Because Howard is the Best!"

"James showed up when he said he would, did what was needed, and didnt try to sell me a bunch of stuff to up his sales figures."

"Professional service technician."

"I called to replace my filter over a week ago. It has not been done."

"Your technician was very professional and answered all of my questions in a way that I could understand what he was doing."

"Still receiving the alert with an error code."

"I was promised that a manager would call me on Monday it is now Tuesday and no call. Our A/C unit has shut down for no reason 7 different times very unhappy customer. And management will not call to listen to issues. BUT WILLING TO TAKE OUR MONEY!"

"Service person was very nice"

"very pleasant and knowledgeable tech"

"Great work by installers"

"Thorough service. Answered all my question. Good job."

"Justin was very professional"

"Technician was knowledgeable, efficient, and friendly"

"The service people are fine but I find other problems.We have had your Co.put in about eight units. they all did not pass the first inspection. I would think you would some one checking all work before hand to make sure it will pass inspection. This would save everyone time and money."

"quality of service"

"Very efficient and courteous, handle the issue promptly"

"knowledgeable, excellent worker, courteous, on time"

"He tried his best to clean a drain that after the last service plugged in 3 1/2 months!. I.now await the results of his extra efforts and adding a cleaning agent."

"Straight up informative, great customer service"

"Howard is the best tech we have ever had! Please only send him."

"I rated 10 to compliment your serviceman not for my Lennox unit.My original thermostat malfunctioned and the one installed as the replacement is not functioning nearly as well,very poor.I am a long term customer and am living under unhealthy conditions.VERY UNHAPPY"

"Can soon after my call and replace my filter and order additional ones."

"Technician was professional, knowledgeable and courteous. When a problem was discovered, a supervisor was immediately called, and Dave was also extremely professional, knowledgeable and courteous . They both worked to solve my problem quickly and efficiently . Thank you!"

"Technician came on time, did his work quickly, and even gave advice on how to have AC unit running at its best."

"Your team were EXELENt They did the job in one day"

"The A/C work so far great. I don't think the blue lights are working as they should. A guy came out and said they were on well it wasn't on and I think now only 1 is working. He did say you may have to them replaced."

"First class technician"

"Mr Lazaro was on time in arriving at my location. He was very courteous and respected my home by wearing booties before entering. He listened to our complaint and apologized for our discomfort. He then proceeded to troubleshoot the problem. Mr. Lazaro went the extra mile in contacting the trane support service and had them explained the codes that appeared on the display. Mr. Lazaro were very knowledgeable about the Trane air conditioning system."

"Ned is very knowledgeable. He is courteous and answered all of my questions."

"Would be a 10 but I have to wait to see how long it takes to get the part."

"He was very nice did his job answers all questions did his job well"

"The service tech who came this time deserves a raise for his thorough work and for describing everything he was doing to me. He spent more time here yet worked efficiently at the same time, more so than almost every other tech who has performed maintenance on our AC unit previously. The only thing I do not like is every time I have maintenance done is you have a salesperson show up also while the tech is doing his work. That is "cheesy" at best for a company as large as yours. Again, the tech deserves a raise. He found a problem I have mentioned to other techs several times and they essentially ignored me or told me it was nothing."

"Jimmy provided understandable answers to my many questions. I hope to go forward with his services."

"Very thorough"

"Alan is the most professional and thorough service tech that has ever been to my home."

"Jack was very friendly and polite on arrival. He was very knowledgeable about the AC system codes. He were able to explained and were able to diagnose and repair the problems."

"We arrived today to find the registered temp in the suite was 77, and obvious. The thermostat is set to come on at 72"

"We had a problem with our Ecobee4 thermostat. Justin checked (and double-checked) every wire on the thermostat, heating unit, and AC, and determined the problem. He also took the time to explain very precisely what the problem was and what we should tell the manufacturer."

"Tech was professional, efficient and explained answers well"

"The technician was efficient, capable, got the job done, and very polite and knowledgeable."

"Technician appeared to be very thorough and took the time to give me a complete report and explanation of everything he did."

"Technician was very knowlegeable and Explained everything very well."

"service was average, far below previous technician that was here."

"Scott explained everything to me what was going on with my AC unit. Very polite."

"I've been a client of Service Expert since 1998 and have 3 roofs put on my house and one roof put on a condo I used to own. I absolutely LOVE Service Experts and wouldn't go any place else even if the services were offered for free. The name says it all: SERVICE - that that's most important to me. I've called on Saturday and Sunday as late as 11 PM and someone ALWAYS shows up. I've recommended Service Experts and everyone that has used your service has been 100% satisfied. The best thing I like about Service Experts is my technician, Alex Forand. He's been taking care of my a/c for almost 10 years and I would not trust anyone but him. He's not only professional, and polite and very experienced but also very patient regarding any questions I may have. I know he's a great asset to the Service Expert family. Thank you, Tina Marmorstein"

"Very fast service and very good knowledge of the problem"

"Everything was good."

"Great job"

"Solved problem"

"Came a little early, was very knowledgeable , more importantly, at least to me, he was very courteous."

"Their professionalism"

"Happy with his work"

"My tech was very learned and very pleasant. I appreciate his patience he afforded me in explaining different aspects that needed attention. I would welcome him back to service my air conditioner/unit. Thank you very much. Also, I appreciate his phonecall indicatingvhis arrival time."

"Outstanding Tech. He not only did a great job he was very pleasant to talk to."

"Prompt efficient service Professional staff at all levels"

"My repair was due to incorrect and shoddy installation and I was forced to pay $295. or else the technician would leave. 4 phone calls requesting to speak with Manager and a day later, I still have not been called back by Manager."

"Too much sales, not enough service. While I appreciate being informed of your special deals and the need for me to replace my A/C unit at some point, I have found during the past several visits that your tech spends FAR too much time doing a sales job on me. I WILL LET YOU KNOW when I'm ready to buy. Any more salesmanship and I will be forced to find a different service company. This is really getting on our nerves (both me and my wife have noticed this). Regarding the quality of service: your tech indicated that one of my units was low on coolant. He then closed out the service call without bothering to add coolant or even to offer me the option to add coolant. When I told him to go ahead and do that, he connected his equipment and then reported that the unit really didn't need coolant after all. This leads me to doubt his competence."

"The tech was very informative, and clean in getting the job done"

"technician was efficient, on time and wore booties!"

"Jesus is very personable knowledgeable and helpful it was a pleasant experience having him in my home"

"technical arrived promptly and checked everything out"

"Knowledgable, polite"

"Sergio deserves a '10.' However he or another technician was supposed to return within several days with a 'pipe' of some sort to complete the job. Services Experts called to say a tech would be here last week and gave me a 2-4pm time block. No tech came nor was I called for a rescheduling or reason for the no-show."

"They were competent and didn't make a mess."

"Both Brief and Christina were extremely courteous, professional, and helpful. James was very thorough in diagnosing our issue with the Lennox unit."

"The tech did a fine job, however I believe that the company schedules an appointment, has the owner open the house the air filter (the most simple yet critical service item) should be included with the annual service / maintenance payment."

"Friendly and professional"

"Alex is a great technician and found a problem with my newly replaced compressor. It was not properly replaced with all the proper components."

"Your company is very fortunate to have such an excellent employee. I always request Alex as I know he is reliable , accurate and very responsible. and does a superior job for my 6 month inspection."

"I thought I was buying a unit that hung from the ceiling, The monstrocity they sold me will make it very difficult to get my car in my garage plus I lost A LOT of shelving as well. Had I known that I would have bought something else less expensive that fit better. I also feel I was taken advantage of as they sold me the most expensive unit over the pnhone."

"I lost his card but the gentleman who came was so polite and helpful."

"Roberto was excellent; he was extremely thorough and knowledgeable."

"Great tech !"

"very professional and courteous"

"Very professional, proactive and technically skilled."

"I was quoted a price of $760 to have a special drain system installed. The can be purchased on the internet for $250. $510 for labor to install seems excessive."

"Prompt response"

"The tech was very helpful in installing a UV light and air filter I already had."

"You remind me of appointments and confirm the day before. The technician called in advance of his arrival. Work by tech was well done"

"Any issues that arose they handled quickly and positively. Very friendly and helpful"

"The tech arrived prior to the designated time and completed his service promptly and efficiently. My only concern is that when we turned our a/c unit back on I heard a rattling sound at the compressor. I went outside and found two brass caps on top of the unit making the sound. These caps appear to be the type used to cover inlet ports, such as the Freon connections . I can't see inside the unit to determine if they were not replaced or if they are "extras" !"

"Extremely knowledgeable, friendly and took the time to explain everything he needed to do.to fix problem. Called in the AM came here sane day a few hours later. Cannot say enough. Very happy..."

"I think he new what he was doing, checked the system inside and out."

"knowledgeable, followed through on promises and some minor issues"

"The Service Reps completed the job great and were very professional. Also, from day one, when I view the Thermostat daily, all results have improved from before!"

"Matt is always on time, careful and extremely thorough. He even checked the heat to make certain it was functioning correctly in light of the coming cold snap."

"Mike Garcia is the epitome of excellent customer service. He is well versed in the business of AC repair."

"scott was knowledgable and very polite"

"Prompt service. Polite tech. Showed defects."

"Highly skilled and friendly people."

"Informational"

"Shawn was very professional. He understood my frustration with the function of my A/C unit and listened well."

"My house was comfortable last night."

"He was very professional and friendly. He offered very good service and understood my air-conditioning needs."

"As always the tech was on time, did his work in a clean and timely manner."

"James did a great job!"

"Tech took extra care to perform maintenance."

"He was very nice & easy to get along with!"

"Did not repair, had to replace entire system. WAY TOO much money."

"I asked for an estimate to clean my air ducts, instead I got options/suggestions to purchase about $18000. worth of equipment. No estimate!"

"Matt K. Was prompt (early), but left pan drain clogged, requiring call back."

"Really disappointed That after having your company out to service my AC in October and being a 10+ year customer maybe 15... that you chose to charge me $84 even though the problem was more of a situation for a plumber and the Techs couldnt really do anything... technicians didnt want to charge me as well and apologized... not a Smart business practice to Loyal Customers considering the previous Tech visit from your company told me I was going to probably need a new AC very soon... Im not interested in doing business with your company any longer ... please cancel any service contract that I purchased... Kevin Britt"

"All excellent as usual. Great company and employees."

"He explained exactly what he was doing"

"Shawn was very knowledeable and so thorough. Best technician YET!! He took the time to explain all the problems and very sincere."

"Both men were polite and helpful. They explained my system to me and what my needs are."

"The team worked very fast on the installation, were polite and neat. They were obviously experienced technicians. GOOD JOB!"

"The technician was THE BEST!"

"Ahmed was the best technician you have sent me since Wendell way back in the day."

"Always the best"

"Service person was very nice,changed the electronic air purifier filter. He mentioned that normal service would be 6 months. However, the filter did need changing and this was sooner than 6 months - it was quite gray with dust/debris. Since this is not a customer changeable filter, I'm wondering how we would tell if it needs changing sooner than 6 months."

"problem noted on Sunday and had to wait till Monday to receive service."

"The tech was so great. He understood the issue and fully explained and fixed the problem."

"Professional"

"Called Appx 30 minutes prior, and when he arrived so I can let him inside our building."

"Alex is great!"

"Very friendly and helpful."

"The technician was a 10, but my appointment was scheduled for 12-2. I called at 1:50pm and was told the technician had just been sent the request. I called again about 3pm and was told Alex would said he would arrive by 4. He actually arrived at 3:30. No one ever called to say whomever was coming would be late."

"I was very satisfied with the service! Both the Technician or Residential Sales Consultant were extremely nice and answered all of the questions I had."

"He explained the difference between the different makes of hot water tanks and the life expectancy."

"Very nice and informative"

"if the job war done and CHECTED the first time we would not need these repeat service calls."

"On time, neat workman."

"Both Matt and Brittny were professional and friendly."

"All explained in laymen's terms. Prompt, efficient, and courteous."

"Alex is knowledgeable and helpful"

"polite and efficient"

"Scott & Brittany were profesessional, knowledgeable, pleasant, expedient, detailed & very clear."

"Prompt. Courteous. Efficient. Knowledgeable."

"Very professional!"

"Service provider was very helpful and gave excellent service"

"was very efficient, courteous, thorough and neat. Would like he or Alex to service unit in the future."

"Tech was very professional,personable and knowledgeable."

"Your technician diagnosed a leak in the 3 year old system which is correct, he then gave me a replacement coil cost of $1275. I just had the company that installed the unit verify the leak and they are replacing the coil for $575. Why is there a $700 difference? Your tech was told that I had completed the warranty with Trane and the only cost should be labor. I made that clear to him."

"Tech was great. Attitude was great and hard worker. The system however gets a 1! It's been nothing but a problem."

"Needed three visits to fix a leak. Technicians varied in approach but some clearly just wanted to spend minimum time."

"The service person did not have notes that the prior service person said he left to the next visit"

"Serviceman never showed for scheduled appt."

"knowledgeable efficient"

"Always courteous, always mindful to take off his shoes and put on booties, always fixes the problems."