Reviews

Average Rating
783 Total Reviews
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"Jimmy is ver thorough and helpful"
"Been doing business along time and always had excellent service"
"The service was excellent so could give it no less then a 10."
"Michael was professional and completely thorough. He did an excellent job. "
"Josh was very knowledge able and seemed to figure out the issues at hand rather quickly. He also said explained enough to me that I realized that he didn't want to just ..."
"Definate diagnosis of problem"
"Over all service."
"tech was very cordial and answered any questions I had"
"First of all, Josh was on time, he was courteous and explained everything he was doing and any problem. Gave me the opportunity to think about what had to be done and th..."
"All work was very professionally performed."
"The tech was on time & courteous."
"Technician was very thorough."
"Tech was early and communicated very well about the problem, cause and how to stop from re-occuring."
"Always on time. Very courteous and respectful of our home. Technician knows his work."
"timely, professional, knowledgeable & polite."
"Very professional and detailed. Listened to and addressed my concerns, Made performance of system work better/uniformly more comfortable "
"Prompt, friendly, efficient "
"Very knowledgeable technician "
"Prompt and fixed it"
"The tech arrived on time. He explained the problem and my options. The tech that came to do the repair was just as helpful and kind."
"Technician very friendly and helpful "
"Very knowledgeable and friendly "
"Technician had to be asked to put on shoe covers after tracking mud into the house several times. Then refused to perform chech on air handler because his ladder was too ..."
"Top-notch scheduling, communication, service and service techs"
"Technician did his work efficiently without disruption. "
"Had difficulty with installation with multiple technicians who did not seem to understand how the equipment functions. "
"Neat & clean job"
"Our Tec cris was very professal. He went above and beyond."
"prompt and efficient."
"The service was thorough, professional and the technicians respected my property."
"Your techs are always well-informed, friendly and explain everything."
"Your service man was prompt,polite,neat,and intelligent."
"Tmely & complete!"
"A tech was here as soon as possible to look at my problem."
"The service technician was polite, conscientious, and knowledgeable."
"Thorough explanation of service and recommendations."
"Matt is always efficient, om time and courteous."
"excellent tech. the only one we will allow to service this address"
"All Good"
"Service person always polite and courteous "
"This was a diagnostic service call. Parts are yet to be installed. "
"didn't ask about air filter; I change it every month anway."
"Your tech was very good and knew his job , which he did well ."
"the original service tech called in a salesman who ended up trying to sell us 15,000+ system. In the end our current unit was under warranty. Had someone taken the time t..."
"I am very dissatisfied having to pay $775 for a labor charge on an under warranty failed evaporator coil on an over thirteen thousand dollar Lennox unit that is less than..."
"The technician was very professional and fix the problem. Very respectful"
"tech great office decision makers very sad"
"Terry was excellent. Diagnosed the problem accurately and quickly."
"Technician was very helpful and professional. Answered my questions. Gave me some additional tips to do in future to further the life of the unit."
"was able to get come before the scheduled time and was very helpful"
"Sergio was right on time and performed our scheduled maintenance perfectly."
"He found the problem and help us to take care the next time the cold weather drip water in the system....he is a very nice person."
"The technician responded on a Sunday. "
"Fan motor was replaced under warranty...Terry was very thorough and efficient under trying conditions."
"They fixed the problems I was having with the system. I is a new system and was having problems with it from day one and could not get any help from the people that inst..."
"I had service on Wednesday and my unit is now broken? I have no heat and it has been the coldest nights of the year"
"Scott was courteous and efficient. "
"Service technician called me and arrived early."
"One of the best service calls I ever had."
"The technicians were knowledgeable and personable. The work was done as contracted."
"The tech was very thorough and helpful in repairing the air condenser. He also pointed out a few problems with the unit (air handler) that I didn't see over the years de..."
"The Tech Roger was friendly and very thorough. He shared information about my unit and the care of it that I was unaware of and no one has shared before."
"Scott was very professional, courteous and solve our problem very quickly."
"Technician is exceptional @ troubleshooting . Listens to customer and formulates solution. Very professional"
"Jeff & Shawn were very professional, and answered every question I had. They skillfully installed each piece of equipment, and completed the job in a timely manner."
"He was prompt, polite, thorough and informative."
"Tecs are nice and knowledgeable"
"Rep was very polite and knowledgeable "
"They came New Years Eve and fixed my problem"
"Tech rep was very nice and great at his job."
"He was on time, courteous, and let me know exactly what he was doing."
"efficient, professional, and on time"
"He was very helpful"
"I always receive professional technicians that are very knowledgeable. Great customer service. The recent Tech Michael was very personable and explained everything with p..."
"technician was pleasant and knew what he was doing...not like some others you sent in the past...."
"Techs electronic equipment did not work at time of call, ao I was not given a copy of the service call. He never introduced himself at the door instead he asked "what is ..."
"The Techs were very professional and tried to find and repair the problem(s). However the problem remains evidently because the heat does not come on promptly so I thin..."
"Matt is always on time, very efficient and is very courteous."
"I didn't feel confident in the service technician's review therefore didn't complete the services he recommended. My previous technicians have always felt trustworthy an..."
"Shawn has previously been here to service my AC unit and each time he has done an excellent job in explaining what test he has performed and if necessary make any adjustm..."
"Outstanding job as usual by Jose"
"The techs need to be scheduled early enough to be finished before 4 PM. Harbour Pointe Condo Building Locks access to the roof at 4PM and on weekends "
"Li was very thorough and explained every question I asked. He is professional and a true asset to your company. "
"On time and performed the repair quickly."
"Appeared to be a through checkup with a recommendation to avoid future problems. BUTI AM STILL WAITING FOR THE FOLLOW UP CALL TO SCHEDULE THE RECOMMENDED SERVICE TO AVOI..."
"Unavailable part"
"Very personal and professional "
"Last visit was a disaster. This one was much better."
"Denis was very through and found a leak in the cooling unit then called his superiors and worked out a replacement because the leaking one was just over a year old. "
"the tech knew what the problem was immediately but checked to be sure."
"I was very happy to be able to schedule an appointment the next day when I came back from vacation & discovered that my air conditioner wasn't working. The technician di..."
"he was good"
"Very Professional. "
"Tech resolved thermostat connection."
"very helpful"
"timely service and effective repairs"
"Technician was friendly & took care of problem."
"He was very helpful and efficient"
"Tech was on time"
"Serviceman was very punctual, courteous and seemed to be very in-tuned to what he was here to do."
"This was the second trip out to fix my issue and the fix lasted 24 hours. "
"Very nice tech did a great job"
"He is very polite and complete with what he is doing."
"for a job well done"
"Mike Garcia is an excellent tech"
"Friendly, professional, and prompt service. "
"AS USUAL, SERVICE EXPERTS DO A FINE JOB"
"He was friendly professional and courteous. He explained what was needed what it cost and why it’s important to replace."
"Technician was the most professional we have had."
"The tech. was friendly, and as far as I know did a very good check up."
"Josh did a great job fast and reliable. "
"Did not send the technician that I requested. Also, the technician did not use the shop vac to clear the condensate line like is done on every other service I've receive..."
"Prompt service pleasant technician"
"Scott called and arrived exactly on time. Scott explained all the system checks and interventions that were necessary to keep the Lennox in top performance. In addition h..."
"Donald was polite, informative and efficient. He completed his inspection, recommended some things for next time and did not pressure me to spend more than I could affo..."
"Very thorough and professional"
"Cost. Three visit to fix the basic problem. Air handler motor seasing up."
"Very thorough and pleasantly "
"Very neat clean and did excellent work. "
"went right to the point and found the problem."
"Very professional service as scheduled"
"Courteous, punctual, knowledgable, efficient"
"Problem solved quickly. jesus is the best, has serviced our ac before."
"He did his job. He did not have booties for his shoes, but he did take off his shoes as I ask."
"The technician knew his stuff and was polite and helpful."
"Explained everything clearly; answered quwstions fully."
"The service men were pleasant, and quick."
"Because the Tech is always professional. "
"Service Tech extremely knowledgeable and courteous"
"The technician was excellent and very respectful of my house. He left everything clean and brought my attention to a rust issue on my outside units and provided a solutio..."
"The technician explained what he was doing. However, do you guys ALWAYS have to recommend some expensive addition that is supposedly needed?? "
"I'm confused why you should have to sign a black screen and be shown your total afterwards."
"Satisfied "
"The service man seemed very knowledgeable & very caring."
"We felt the technician was very honest"
"Dennis checked my Heating & Air conditioning very thoroughly. "
"Quick and professional service"
"Service tech was professional, courteous, and helpful."
"Your technicians are thorough, professional and courteous. My since forever issue is that each time I make an appointment I tell the scheduler that I need 4" filters and ..."
"Very professional"
"Very attentive to detail."
"Efficient and professional "
"did a great job. fast and efficient. "
"Very nice and answered any question I had"
"Service on time and professionally done. My system is working fine."
"The tech arrived on time. He was polite. He did a theral job on my unit."
"Friendly and efficient"
"Roger not only fixed the problem, explained the problem."
"I had a scheduled appointment on 12/19/2017 from 10AM-Noon time. I called at 12:15 as no one called and stated they were on their way. Your company advisor then said so..."
"On time, polite, answered questions, wore shoe covers."
"Jimmie Mathurin does a great job and he has a wonderful attitude. My husband always asks for him.."
" Scott Goodbread service tech was extremely knowledgeable and pleasant."
"The inspection and preventative maintenance was very thorough."
"I told the person selling this unit that. I was very concerned to get a new unit since I had so many problems when they placed the prior newer one. Just as they were inst..."
"Arrived on time, polite, took time to fully inspect system, explained (and showed pics) of problem area, fully explained possible solutions and cost implications. Then wa..."
"Service is always when promised."
"Technician was great but another person was there to “sell” us something "
"Very Satisfied."
"Great technician"
"Overall Michael was punctual, informative of what I need to purchase down the road, answered all of my questions, courteous and communicative. "
"Scott Goodbread was efficient, knowledgeable, polite, and took care to provide the best service."
"Pleasant and knowledgeable "
"both people were knowledgeable, polite and prompt with my questions,"
"I initially scheduled a service call on a malfunctioning Heat Pump. The Service Technician diagnosed the problem and being that the system was relatively old the repairs ..."
"Javier is a very knowledgeable and competent technician who is friendly and personable. He took the time to explain what he was doing. I would want him every time."
"After several hours of finding Multiable electrical errors and defective thermostats these two Techs had my system up an running perfectly. Some issues they found were f..."
"The technician was onetime for the scheduled appointment. He was respectful of my condo and A/C equipment. He was knowledgeable and efficient at his job."
"The 1st tech. was a ONE !! Darius ( 2nd Tech.) was great. "
"He finally found the problem."
"Service was thorough and professional"
"service rep: was polite and knowledgeable"
"proficiency in work"
"Carlton arrived on time wore shoe covers when entered our home. "
"good service and was on time"
"informed me of all known potential problems,took care in fixing any existing "
"Efficient and thorough, pleasant and courteous, explained his actions"
"Tech was knowledgeable, updated me on each unit and was professional"
"Very patient - I was quite late. Extremely courteous and knowledgeable. Thanks!"
"Good job only complaint tell technicians to make sure they close the gates,dog got out."
"Andrey is very good about explaining everything he did and what I might expect in the future with my air,"
"Mike I believe his name was. Did a very through job, at least I feel he did. I'm hoping this will get us through the next year without any problems."
"Rep has been our preferred service person for multiple years & knows the systems well "
"timely, courteous service"
"Always friendly and efficient"
"JIMMY IS THE BEST. VERY RELIABLE"
"Punctual courteous efficient "
"Always get answers to my questions. Tech was very pleasant."
"Because everything that was needed to be done was done."
"Asked if the outside was checked because I did not think it was. Asked for a receipt and was told you don't do those anymore By likely the next day not cooling at all...."
"Super service tech. Extremely helpful on current system maintenance and provided useful information for possible future upgrades. "
"Technician (Estiban) did a thorough job and seemed very capable. He was also very professional, polite and neat. He reviewed all systems and wrote notes pertaining to ite..."
"Chris Duvall explained all my options in detail and did not pressure any decision. He had a great layout of everything option and provided a great review of everything. ..."
"The gentleman was very knowlegable and verynice"
"The technician arrived when they said he would and he was very professional and friendly."
"Tec very knowledgeable "
"I needed a new fan motor...tech was unable to separate old motor and fan...as such I received a new motor and fan still under 10 year warranty."
"Damien always does a thorough job. And explains what has been done. And makes honest suggestions. He is great!"
"Very knowledgeable & focused service!"
"THE TECH IS HIGHLY CUSTOMER ORIENTED"
"No minuses."
"KNEW WHAT HE WAS DOING , VERY GOOD PEOPLE PERSON."
"Alex is the best at what he does."
"Professionalism."
"technician was friendly, efficient, and competent"
"On time. Very thorough doing his work."
"Andrey is the most thorough technician I have had here in all the time I have been a customer. We have been with All American Air for at least 20 years."
"This is the second time that an appointment was scheduled and the technician did not show at the scheduled time"
"The tech arrived on time. Was polite. Took his time to make sure unit was in good working order."
"Gave very good explanations of what they found."
"Excellent service, clear information, polite"
"he was very professional and didn't try and force purchases on me"
"took time to answer questions and did very good work while here"
"John Acevedo is a quality person that cares about me. He performed his job with perfection and I am totally satisfied and happy. AS FAR AS I AM CONCERNED YOU NEED TO PA..."
"Technician seemed to be thorough and explained fully what services he had performed and the results of his servicing."
"punctual and knowledgeable. Great service."
"Jesse completed the maintenance inspection. He had explained that a UV system would help keep the system clean from mold growth in the drain the previous time he was her..."
"Andrey is very thorough, professional, efficient, and polite."
"AL was very thorough in his work and in his answers to our questions. We appreciated his efficiency and suggestions about how to get the most from our HVAC unit. "
"Donald the service technician was very affable, thorough, knowledgeable and knew well the operations of our AC unit and\offered very germane advice. We replaced one part..."
"Al, the technician, is very thorough and always ready to answer my questions."
"Efficient. Polite "
"Did a good job"
"Darius was prompt, professional and very knowledgeable."
"Very imformative."
"In this service I am giving a very high mark because Donald was very patient and answered my questions about the unit. He is a polite fellow and I would like to see him r..."
"Did a good job "
"Did well on inspection and help customer needs. Great job. "
"Serviceman was very polite and very thorough with his work. "
"Josh is always friendly. makes sure all is well with our unit, Changed our filters and does all the extras. He can do our work everytime. "
"Great job "
"Each gentleman who has come to our home have been courteous and professional.In the last visit we had some questions concerning a bedroom wall. He gave us some good advic..."
"technician arrived early and explained what he found"
"The person was very professional,and courteous "
"For the 2nd time in the last week, you failed to keep the appointment that was set up by your firm. 1st time you couldn't keep your time slot. 2nd time you somehow did..."
"The tech was very professional & polite & respectful of my home."
"The representative was very knowledgeable and informative."
"Technician was great"
"Shawn Ferris superb"
"Mark was thorough and didn't leave until he rechecked and was satisfied."
"Knowledgeable "
"VERY KNOWLEDGABLE ADD FRIENDLY TECHNICIAN"
"he found the problem quickly and fixed it quickly"
"I have been trying to get the same problem fixed for almost a year. I have a slow leak in my system that is an unresolved problems for the past 10 months."
"knowledgeable and friendly technician."
"I really thought about changing companies. I was told my coolant was a little low, it's a new system. 85 $ to put coolant in it but nobody can tell me why it's low. Do I ..."
"Service tech was late."
"Tech did a good job. Checked everything. Took his time. Did not rush and miss something."
"Professionalism and courteous, not trying to sell anything extra not needed."
"Professional, thorough service. Scott Ferris is the best technician we've experienced,"
"In and out; minimum of chatter."
"The best technician you've sent."
"Tech knew what he was doing and explained everything he did in an easy to understand."
"good service"
"The two techs were very professional, thorough and friendly."
"Sergio arrived on time and got to work. He took the time to explain the thermostat settings that I should use. He cleaned up well."
"Despite the rain, service technician Jeffery Waldon was prompt, polite and professional and was able to diagnose the problem and order replacement parts all in under one ..."
"Service Rep called and indicated when he would be there. He communicated the problem and fixed it. Service Rep was extremely pleasant and qualified."
"Technician arrived within the window (between 10 and 12) and was courteous, quick and knowledgeable."
"TECH ARRVED 8.5 HRS LATE AND CHARGED US FOR A MISDIAGNOSIS COSTING OVER $500+. A 3RD PARTY TECH FIXED IT FOR AROUND $100 AND SYSTEM IS RUNNING QUIET AND BLOWING COLD. "
"As are all your technical folks, Justin was polite, thorough and timely."
"The tech got my AC to work again."
"Service techs were exceptional been a customer for over 20 years. "
"David gets an A++ from me !! He was very professional,knowledgeable and friendly !!!"
"The technician was very knowledgeable and polite. The service was recommended by our next door neighbor. We are supposed to get a part for the ac unit and will see if yo..."
"Esteban is one of the most professional service representatives that has serviced our unit. "
"Jeffery was kind, respectful, knowledgeable . We would ask for him again by name when we want or need service."
"Technician was thorough, friendly, did a good job"
"VERY Professional !"
"Friendly and efficient tech "
"I'm a long-time customer and this is the first time I've not been "very satisfied". Being it's after a major hurricane hit, I'm trying to cut you some slack and not rate..."
"Techs were knowledgeable and professional"
"Wrote up an estimate. Could not understand what he was suggesting or why he was suggesting it."
"did his work efficiently "
"The tecnici was courteous and knowledgeable"
"Prompt and accurate estimate from the Comfort Specialist (Greg); and excellent installation service by the technician. "
"Because Michael worked like a dog all day long. He was at my house from 10:45 until going on 6 PM. He told me it was a two man job and he was alone. I felt so bad for ..."
"Alex was courteous, professional, and efficient. He explained to me any questions that I had"
"reliable, stands by their products, customer satisfaction is their priority, fast appt when you need repair"
"Called late in day, (7pm'ish) didnt really expect to get a Tech out that late be he did come in only about 1 hour."
"I am concerned that this is the third time service was needed on the AC in the past few months! "
"Daniel was professional and polite. Told me what he was doing, advised of condenser's performance measurements and his analysis that coil may have a leak. We talked about..."
"Tech was very nice and seemed to understand what I was trying to say was wrong."
"Technician arrived in the service window and finished the job promptly."
"Scheduling the appointment was insane. Once problem diagnosed then I was told 6 days was the earliest it could be repaired. Sent email to Service Experts and was called n..."
"man was on time and did a great job"
"Chris is efficient knowledgeable and nice"
"The technician didn't show up until 7 minutes before the end of the appointment window. Then he said he was early. Did he have his appointments mixed up? He was very sl..."
"Michael, your service technician is truly an expert in his field. He is very knowledgeable and I would highly recommend to anyone. He is honest, thorough and very profess..."
"Tech was knowledgeable,clean and ontime."
"They directed me to the correct source which was FPL. Part of my house did not have power. The air conditioning was a part of that."
" I contacted you and you immediately provided the service I needed. Thank you "
"Quick service"
"Because the tech showed up on a Friday night at 10:00 only 2 hours after our initial call during hurricane week."
"The service tech was very prompt in his response."
"Matthew did a fantastic job of "'Reducing the fan noise" and the general maintenance of our A/C unit."
"Tech very knowledgeable and efficient. Excellent customer service!"
"very conciencious."
"Very prompt response and resolution of problem."
"The technician was professional he was running late but he did do a good job."
"Repairs were what was expected"
"Because an hurricane was coming, my new AC stopped working and you send somebody the same day, at night"
"Accommodating"
"Service rep came quickly - a good thing. He blew out our clogged line, which didn't hold and we had to call another AC service person to fix the problem. Tubes needed to ..."
"Response time was quick. Earlier than I had expected. Technician found the problem quickly and made the repair "
"Alex & Dave found that the 4Hp fan motor was burning out... and they pulled it and waited for their delivery truck to bring the part...reassembled it and IT IS WONDERFUL ..."
"Because Alex is a very good technician."
"Technician was very thorough."
"Quick and efficient service"
"Friendly and quick"