"Friendly and efficient tech "
"I'm a long-time customer and this is the first time I've not been "very satisfied". Being it's after a major hurricane hit, I'm trying to cut you some slack and not rate..."
"Techs were knowledgeable and professional"
"Wrote up an estimate. Could not understand what he was suggesting or why he was suggesting it."
"did his work efficiently "
"The tecnici was courteous and knowledgeable"
"Prompt and accurate estimate from the Comfort Specialist (Greg); and excellent installation service by the technician. "
"Because Michael worked like a dog all day long. He was at my house from 10:45 until going on 6 PM. He told me it was a two man job and he was alone. I felt so bad for ..."
"Alex was courteous, professional, and efficient. He explained to me any questions that I had"
"reliable, stands by their products, customer satisfaction is their priority, fast appt when you need repair"
"Called late in day, (7pm'ish) didnt really expect to get a Tech out that late be he did come in only about 1 hour."
"I am concerned that this is the third time service was needed on the AC in the past few months!
"Daniel was professional and polite. Told me what he was doing, advised of condenser's performance measurements and his analysis that coil may have a leak. We talked about..."
"Tech was very nice and seemed to understand what I was trying to say was wrong."
"Technician arrived in the service window and finished the job promptly."
"Scheduling the appointment was insane. Once problem diagnosed then I was told 6 days was the earliest it could be repaired. Sent email to Service Experts and was called n..."
"man was on time and did a great job"
"Chris is efficient knowledgeable and nice"
"The technician didn't show up until 7 minutes before the end of the appointment window. Then he said he was early. Did he have his appointments mixed up? He was very sl..."
"Michael, your service technician is truly an expert in his field. He is very knowledgeable and I would highly recommend to anyone. He is honest, thorough and very profess..."
"Tech was knowledgeable,clean and ontime."
"They directed me to the correct source which was FPL. Part of my house did not have power. The air conditioning was a part of that."
" I contacted you and you immediately provided the service I needed. Thank you "
"Because the tech showed up on a Friday night at 10:00 only 2 hours after our initial call during hurricane week."
"The service tech was very prompt in his response."
"Matthew did a fantastic job of "'Reducing the fan noise" and the general maintenance of our A/C unit."
"Tech very knowledgeable and efficient. Excellent customer service!"
"Very prompt response and resolution of problem."
"The technician was professional he was running late but he did do a good job."
"Repairs were what was expected"
"Because an hurricane was coming, my new AC stopped working and you send somebody the same day, at night"
"Service rep came quickly - a good thing. He blew out our clogged line, which didn't hold and we had to call another AC service person to fix the problem. Tubes needed to ..."
"Response time was quick. Earlier than I had expected. Technician found the problem quickly and made the repair "
"Alex & Dave found that the 4Hp fan motor was burning out... and they pulled it and waited for their delivery truck to bring the part...reassembled it and IT IS WONDERFUL ..."
"Because Alex is a very good technician."
"Technician was very thorough."
"Quick and efficient service"
"Mike, the technician, has come to my home on many previous occasions. We are very familiar with each other and he knows the history of my HVAC unit. He always provides ..."
"Alex is an expert, and a nice guy!"
"Not as thorough as I would have expected for the price of the service"
"Technician Jeffray Waldon explained everything he did and was engaging when I asked him questions. He was patient and kind."
"extremely knowledgeable and efficient in quickly diagnosing problem and very professional in explaining problem and rectifying it"
"The job was done in a timely manner. The workmen knew their job and went right to work."
"extremely high quotes for duct work replacement rather than repair the small area
"Thorough review of the overall issues with the system"
"Sergio explained what he was doing and why and had patience explaining"
"First of all, Bree, your operator, was courteous and friendly and knew what she was doing.
Even tho it was getting late in the evening on a very hot day, Jay, your techn..."
"Scott was very thorough."
"Technician was very polite, professional and kept me informed on what he was doing."
"I always request Alex, because he is professional, knowledgeable & always does a very thorough job."
"Matt was on time and didn't waste time completing the required service. He is always very polite and personable. He shows an interest in his customers."
"System makes very loud noises when shutting off after reaching selected temperature."
" My service tech was Matt. He was very patient to explain to me what was going on with my AC unit. Very polite young man. "
"The tech arrived on time and was very courteous. "
"Tech was professional and thoroigh"
"Turns out the Lennox air handler supplied by Service Experts, had a known electrical issue, subject of an issued tech alert. Bottom line; the problem was a manufacturer..."
"Capable professional and
Informative and friendly"
"Technician was polite,careful expeditious and very professional."
"Howard was very pleasant."
"Technician was polite, very knowledgable and efficient."
" I had my annual service checkup this week and my service rep. Scott Goodbread was competent, thorough and professional. He performed the required tasks quickly and effi..."
"Service technician explained everything."
"We'll informed, professional, Nd clean."
"The tech was very good."
"Sergio was great in correcting the problem and setting my system up to help find any re-occurrence before it happens again. He explains everything and I trust his guidan..."
"Informative, unobtrusive. I rarely mark a 10."
"The service provided on Aug 2, 2017 was superb. However, I am not the least bit happy with having to replace another Lennox EVAP coil, since the last one was replaced May..."
"You sent a service tech. when we noticed that the thermostat was not working correctly."
"Expertise and courtesy."
"Technician was friendly and knowledgable"
"Performed service on time. "
"Very efficient service. Good product knowledge and pleasant."
"First I liked that they have Saturday hours for the maintenance . Then Chris was very prompt coming between the time frame that I had requested & he was very courteous...."
"On time, and gave his honest assessment of needs."
"on time, friendly and explained what services was being provided."
"Competent and polite technician"
"Matt is very thorough and very knowledgeable and professional."
"Alex is a great asset to your business "
"On time and very efficient "
"Located the cause of my problem and provided a temporary fix. "
"Howard is a truly an honest, knowledgeable person. Service Experts should do whatever it takes to keep him, as he is such a Positive asset for your firm!"
"Chris was thorough and explained the what and the why of his work. When he checked the UV lights they we not working. He determined the cause as a bad ballast, which he o..."
"I was supposed to have service between 8:00 and 10:00 am. I didn't get it until 3:00 pm."
"When I called in the trouble report it was 5:11 PM 7/28/2017. The service person did not arrive until just after 8AM on 7/29/2017. I called repeatedly through the night a..."
"did a very good job and very personable and answered all questions."
"Reliable service each visit."
"Jeffery was very curious and explained everything he was doing."
"Informative and knowledgable"
"very polite courteous, informative, knowledgeable"
"Very thorough and explained well"
"I had an appt. from 12-2 and the service man arrived at 4. I called 3 times and no one could give me a time reference, just that I was the next. I sat home which was my ..."
"professional at every turn"
"very pleased with work performed by steve shirley"
"quick efficient and personable"
"great service, very knowledgeable, always looks at costs versus benefits."
"He was very professional "
"My technician Scott was wonderful. He seemed very knowledgeable and will be requesting him when I have another problem or service maintenance!"
"Shawn is very pleasant and knows his job well.. He explained what he did and why, and was finished in a short amount of time.. We would be happy to have Shawn as our pe..."
"We had Howard for the first time, and found him to be very satisfactory in service for our year old A/C Service Experts installed last July 11, 2016. Sorry to loose Laur..."
"The upstairs AH was not installed properly. "Clean Up Crew" will be out to fix."
"Scott Goodbread was very professional, informative, and efficient."
"He is knowledgeable and he knows what he is doing and my wife and I trust him!"
"Tech arrived at my home within an hour after I reported a problem with my system, and identified the problem within minutes."
"always very satisfied with my service"
"It took 2 days to get my ac running. Sent wrong circuit breaker then only to find out the thermostat was wired wrong and they had to rewired. My third tech that came out ..."
"The servirse was great, the technician was very honest and did an excellent job."
"Tech did a great job very nice very attentive and knew what he was doing"
"The second technician Esteban Woods was able to correct the leaking issue. The leaking water leaked onto the floor within the mud room and out into the garage. Note all t..."
"I already answered this survey"
"came on time, very friendly and answered all questions. Did a great job"
"Jim has been here before and I would like him to come each time!He is very courteous and professional!"
"Stephen was very informative, highly capable and quite professional. He took the time to explain his findings about each of the 2 A/C units. It was a pleasure to have hi..."
"ALWAYS HAVE DONE A FINE JOB
"Alex arrived on time, was courteous, carried out the service, explained the service, and did a good job."
"Very impressed with the work done by a person who obviously knew what he was doing and did it so well"
"The technicians did a nice job and went beyond expectations and fixed the noisy fan."
"The previous tec thought I may have to replace my air conditioner. This tec found the problem and fixed it."
"Friendly, polite, and efficient technician!"
"great service, very customer oriented, understands cost/benefits of all the services available. many years of experience.. Karen in customer service is very professitona..."
"Seems like your are pushing to make money and not working with me to resolve my problem."
"Because that's the rating I thought you deserved"
"Jim always goes the extra mile. You just dont see service like this very often anymore. Its been a pleasure being with Service Experts since 2001. We started with Basil a..."
"Matt was extremely courteous & knowledgeable!"
"Determined problem quickly and repaired."
"Technician was excellent"
"Technician was very professional and communicative on items that could concern us."
"Tech was supposed to be there between 10-12 am. I didn't get a call from anyone until 12:30 pm. He called to say he was on his way but did not call earlier to let me know..."
"Howard was great. Installing a NEST in a condo building with a heat pump is not straightforward. And this is a problem for NEST, but it them became Howard's problem He..."
"Service was prompt, Scott was pleasant, professional, and efficient. I would willingly have him do future services if Jim ( our regular man) is not available,"
"Only one installer came and it took longer then planned"
"We had a new tech. who has been with Service Experts for 15 years. Howard Hall did an excellent job for us and we were very pleased with his service and will request him..."
"I had the same problem the 18th off May, Joseph 260-00410 came on the 19th and said the drain was clogged due to UV lights being out. Dennis came 5/27th and the unit ..."
"Performed as expected. Ordered filters for my unit, found out they were not ordered. Not what I expected when I paid in advance to you."
"I was away when the tech came so he sold a unit to my husband who never discussed it with me then I cancelled it .... the guy who sold unit called the house and I spoke t..."
"great knowledge about a/c systems. diagnosed problem quickly. had to replace the variable motor and had to go to distribution center to pick it up. took about 5.5 hours t..."
"Mike (413) came out June 24, a day after another service tech (423) came out. Mike IMMEDIATELY diagnosed the problem with the drain backing up: incorrect pitch, doubled t..."
"I always ask for Alex. He has been coming here for the last couple of years and knows my equipment.. He always does a good job of making sure everything is performing cor..."
"stephen Shirley is the consummate professional. quickly and correctly diagnosed the problems and formulated a solution. bad motor and dual fress ballast. had to travel to..."
"Quick diagnosis and repair "
"very friendly--professional and knew there job"
"my tenant raved about your guy."
"Excellent service. Timely, informative and courteous."
"Fast, tidy, clean and efficient work effort, inside and outside of the house, servicing 2 outdoor units and 2 indoor units"
"Lauren is your rep and she is the best!"
"Excellent knowledge and prompt service."
"Howard, my service person,was very efficient and friendly."
"Service appointment was well arranged in advanced; call ahead before arriving, our Service Tech was a personable, courteous gentleman who was very competent."
"He was on time and performed everything he was supposed to do."
"Tech informative & job done in timely manner. "
"I find all of your employees condescending- trying to show me issues when there aren't any "
"Both of the men were very clean in installing the a/c we purchased. knew what they were doing and also Mr. Jose Chapaprieta explained the old a/c that did not work and a..."
"As the tech was leaving I questioned him why he did not clean the outside coils. He said it wasn't needed if it was raining. Really? He did do a limited cleaning. He did ..."
"Chris arrived monday morning to fix my ac after it broke sunday night"
"I want to commend Jeffery, #351, who came to my home for a service call. He was professional, friendly, courteous and offered easy to understand explanations. From now on..."
"Quick and efficient service - solved problem with no additional cost. Although we were not present, our daughter said she was very happy with the service."
"THIS IS IN REGARD TO THE INSTALL OF A NEW LENNOX SYSTEM..1ST CREW DID NOT TIDY UP LOOSE PIPES AND WIRES,,,2ND CREW DID NOTFIX GURGLING NOISE..LENNOX MAN TOOK CARE OF BOTH..."
"Tech was fast and efficient"
"Your technicians are well-trained and conscientious, treating our AC and our home with care, as if it was their own."
"I love Lauren. She always does a good job. I wasn't happy about the salesman coming here, though!"
"he was thorough, courteous."
"The service expert showed up within the time slot given to us, and he was pleasant, clean, polite and seemed very knowledgeable in his field. He told us exactly what the ..."
"Alex our tech is a great guy who knows what he's doing. He's very helpful and knowledgeable "
"Knowledgeable, pleasant.....one of the best ever"
"He found the problem quickly and resolved the issue explaining everything to me "
"Matt was very friendly, nformative and professional. "
"Same day service, on time, friendly, professional, knowledgeable."
"Steve Shirley is an honest hard working man. He has serviced my ac unit since the beginning. And its because of him , that my unit has been mantained so well. "
"The tech did a good job. I pointed out that I discover a problem after the scheduled service was done, the drain line was leaking inside of the wall after the service. He..."
"Jeffrey called ahead, was professional and knew his work. "
"The technician arrived on time and was very kind and pleasant. He explained everything he was doing and why."
"Technician was thorough, polite and productive"
"Esteban was a competent and knowledgeable technician."
"technician was efficient and helpful"
"Jeffery was very efficient, knew his job, was very nice. "
"Service Experts ALWAYS provides top-notch service!"
"Technician was prompt, pleasant and informed of the problem. Matthew was efficient in explaining the problem. Please give him a 10 rating."
"I've been with Service Experts since 2005 and replaced a total of 3 air conditioners and have always been extremely satisfied with the excellent service that the company ..."
"The technician, Jordan Duling, provided really outstanding service. He was able to complete a complex repair in a timely and professional manner. Please recognize."
"Service person was pleasant, on time and got the job done asap."
"The Tech changed the bulbs in my mold/air purifier in one of my air handlers but never checked to see if they worked, which two of the three bulbs didn't work. I needed ..."
"My air conditioner was working but I did not feel as if he really saw a problem."
"Very personable and does a great job always."
"the service is always outstanding, and yesterday was no different. Steve showed up at 8 as promised and worked all day until the unit was operating perfectly. Even the ..."
"Worked very hard to make sure everything was working 100 percent! Very nice and job was very neat!!!!"
"Technician was great, friendly and very quick and detail oriented"
"Took the time to explain what was being done and why."
"This specific technician checks all equipment and answers all questions"
"Scott was very professional, friendly and thorough."
"tech always arrives within time specified AND is very professional"
"The first technician checked nothing but the capacitor, said basically nothing to me except to complain about having to come for West Palm, and left. The A/C worked for ..."
"they were very professional very caring very friendly and did a gfeat job."
"All AC areas were covered, and the unit continues to function well."
"The technician took his time to find the problem in 95 degree heat and my attic must have been 100 degrees, but he found it."
"Clarity, straight forward service."
"All service completed on time"
"Steve Shirley was particularly thorough in his work. He also explained why he had to charge me for the use of ace pan protectors (2 units with total cost of $80 in additi..."
"Thorough, efficient, quick"
" Marino ( the service technician) called ahead of our scheduled appointment time to let us know when to expect him. He arrived on time as promised and did a very good job..."
"Technician was very knowlegable and he did a super job."
"I would have given you a "10" but two very little things prevented me from doing so. 1) There was a small amount of material left over from installing the returns in the..."
"Awesome phone manners by Jasmine, tech Seth was kind smart and knowledgeable."
"Matthew is an attentive tech who explains as he works.
It's a pleasure to have him in our home."
"Great Service as always. Love this tech, she's the best works quickly and efficiently, explained all she did and updated us when complete and what was checked and conditi..."
"The both guys where great"
"He was very thorough and pleasant"
"thorough and professional"
"Blower motor replaced. Technician left several screws adrift, securing parts/panels with minimum number. He removed all insulated seal tape to access blower fan /motor......"
"Service tech, Matt, is very knowledgeable and friendly. Explained and showed everything he did. Took extra time to review thermostat features and how system works. Als..."
"Howard is what made the service so good"
"Excellent service. Scott was on time, very nice and respectful of my property."
"thourough and professional"
"Technician went above and beyond to get our AC running properly."
"Proficient, courteous, knowledgable, and well trained. I have used Service Experts for many years."
"Efficient and courteous."
"Scott was on time, professional, knew the system, serviced the unit and was done. This is the 3rd HVAC company I have tried for service. The only one I will recommend. "
"Howard always does a great thorough job."
"Polite, professional service from Howard. He seemed to be thorough. Showed me mold spores on unit inside. Mentioned the ultra violet lamp to deter mold growth as have pre..."
"Arrived on time and performed work in timely manner"
"he found the problem fast and installed missing compressor rubber mount and bolt. then tighten the other bolts. that was a new compressor of a couple months."
"AS ALWAYS, VERY PROFESSIONAL AND KNOWLEDGEABLE. WOULDN'T HAVE ANYONE ELSE."
"The tech came on time and completed the check up in an efficient manner."
"The tech was very helpful and explained everything well."
"Very informative and respectful"
"efficient and personable"
"Very professional, answer all my questions."
"Technician was very knowledgeable and professional "
"Technician, Matt Krohn goes over and above in solving problems and doesn't give up until he figures it out. Had a dust problem in Master Bath only and had ducts cleaned ..."
"Service was on time and worked very efficiently"
"Service was efficient and in a timely manner."
"everything the service representative was A+"
"The technician was great!"
"I was scheduled for a routine six months checkup. The tech in checking, discovered a Freon leak, turned it in and a tech followed up to install a new coil which was still..."
"Very personable and cared about making everything right."
"Great company and people!"
"Matt has been to our home several times and is always very professional. His knowledge about our system has helped us tremendously in how to program and understand how it..."
"Chase Collins is by far the nicest and the best A/C man that you have! He is not only respectful with seniors but spends time to answer all of your questions. It is very..."
"First of all - I tried to post a review on Google map. for some reason can't. Shawn worked very hard and went out of his way to service and then repair my systems. I own ..."
"Lauryn arrived at the expected time. She asked pertinent questions about our units operation. She was very thorough in her inspection of the unit and cleaned out the ov..."
"knowledgeable and courteous"
"The technicians showed up on time and completed the job without trying to sell me something that I don't need. They did mention sales promotions and specials but when I s..."
"the technician was very helpful and took the time to explain everything very well."
"I WANT TO THANK SHAWN AND SCOTT FOR THEIR SERVICE ON MY A/C LAST WEEK. IT IS BECAUSE OF THE SERVICE OFFERED BY SERVICE EXPERTS WITH THE TECHNICIANS THAT WE CONTINUE WITH ..."
"Quick response to a problem.."
"THE SERVICE IS WONDERFUL ESPECIALLY THE TECHNICIANS"
"Sergio explained everything he had to do to the unit."
"Robert Jetton found the problem other technicians missed!!! We will continue with Service Experts and always wait to have Mr. Jetton service our A/C that we purchased fro..."
"Excellent service by Lauryn & Scott"
"Shawn was very thurough"
"Both service techs Lauren and Javan were very polite very helpful, very neat and explained everything to me! So nice!"
"Technician very professional and excellent customer service was his goal, listened to my concerns, and took the time to be sure problems were fixed before leaving the ho..."
"Regular maintenance. Everything seems fine."
"Howard was smart, explained the situation and how to fix it clearly and without any pressure. He was polite and on time and very helpful."
"Curtious, efficient and on time"
"Howard's been to my home 2or3 times always explains what he's doing clean and polite job is always well done he's welcome in my home anytime"
"Quick and efficient service."
"Friendly, courteous, and very professional."
"Karen answered the phone &was very pleasant very caring. Howard Hall was the tech that responded . Howard was very professional .Howard got me up and running in a timely ..."
"Lauryn was great. She is very knowledgeable and willing to take the time to explain everything that I had a question for."
"technician very knowledgeable "
"Bradford was the most thorough & polite serviceman we have ever had."
"A/C filter is not being ordered in advance for installation on scheduled visit. A second service call is inconvenient for us and and not efficient for you either."
"Technician was courteous and efficient. "
"Matt is the best,very respectful &goes above and beyond the call of duty.He always makes sure we are completely happy with everything before he leaves.If I ask about some..."
"Polite clean and informative"
"Lauryn Oliver does a more thorough exam and service than any other tech you have sent. I will request her service again."
"Alex did a great job and was very knowledgeable, professional and friendly. He has done a great job"
"He checked all necessary areas and seemed to be very thorough. He taped exterior for slight air leaks and taped small leaks....He explained what he was doing and took ti..."
"Lauryn Oliver was excellent - so friendly and efficient! Unfortunately I went to Google Maps to give a rating there but I messed it up and instead of marking 5Stars I mar..."
"I just had my 6 month old system "tuned up" on Wednesday 8/3/2016. On Sunday I observed that the outside fan was coming on for a few seconds and shutting off. I called SE..."
"After several calls the problem was solved"
"Excellent work by Royce & Tom! Also Claude."
"tech very friendly and knowledgable"
"The person was great and very knowable "