When your air conditioner breaks down on a hot summer afternoon, you need fast repair services that you can count on. But with so many companies claiming to offer the very best AC repair services in North America, how do you know which is the right choice for your home? Follow these 10 guidelines when choosing an HVAC repair company to help you feel good about the service provider you select.
1. Read Customer Reviews
Many property owners start their search for an air conditioning repair company on the internet. While you’re there, be sure to read reviews from past customers who’ve shared their experiences—for better or worse. Look for companies with a high overall rating and take the time to read both positive and negative reviews so you understand what to expect.
2. Ask for Recommendations
Word-of-mouth referrals from friends, family or associates are useful when searching for an AC repair business. Figure out which companies the people you trust have worked with for HVAC repair in the past and whether they had a good experience. This firsthand information and the potential to ask specific questions can help you make an knowledgeable decision when selecting a service provider.
3. Know the HVAC Repair Company’s Service Area
A particular company may stand out heads and shoulders above the rest, but it doesn’t matter if they don’t service your location. Some companies have a limited service area or charge an extra fee for mileage for traveling beyond their usual boundaries. Inquire if your street address is included in the company’s service area. If not, find out if they’re willing to come to you for an added fee. Carefully weigh your local companies before deciding to pay more for an out-of-area HVAC repair company.
4. Find Out About Emergency Services
Air conditioners tend to break down at the most inconvenient times. Choosing a company that delivers emergency services is crucial if you need prompt, reliable assistance on a Friday evening or a holiday weekend. Look for “after-hours,” “24/7” or “emergency services” on the company’s internet site, and ask if an extra fee applies for service calls outside normal business hours.
5. Check for HVAC Industry Certifications
Certifications indicate a company’s commitment to quality and professionalism. Try to get an HVAC repair company that has earned certifications such as North American Technician Excellence (NATE) or Advanced Certified Expert (ACE) to illustrate that the company adheres to industry standards and that their technicians are trained and knowledgeable.
6. Make Sure the Company Is Licensed, Bonded and Insured
Before trusting your AC repair to just any company, verify that they are licensed, bonded and insured. A licensed company has met the necessary permitting requirements to work legally in your state. Bonding indicates the company is financially backed in the event of a claim, and insurance protects you as a homeowner in case of accidents or property damage during the repair. Require proof of licensing, bonding and insurance to be certain you’ve found a legitimate and reliable company.
7. Ask About the Company’s Experience
A company with a long track record of providing quality service likely has the experience it needs to handle complex HVAC breakdowns. Find out how long the company has been operating. Then, ask a specialist whether they have previously tackled the problem you need repaired. Such experience is imperative to ensure consistent, effective and professional service.
8. Assess the Company’s Communication and Customer Service
Effective communication is crucial when dealing with any air conditioning repair company. The HVAC repair company you bring into your home should be responsive, attentive and willing to answer your questions. Keep an eye out for evidence of employees going the extra mile in the online reviews you read and pay attention to how you’re treated when you call a company to try to schedule a repair.
9. Compare AC Repair Estimates
Obtaining numerous quotes helps you select a company that offers competitive and honest prices. Be leery of companies that come up with low-ball estimates, as these companies may cut corners to keep prices down or tack on hidden fees at the end. The most trustworthy companies provide comprehensive and transparent quotes up front, ensuring you understand the full cost of repairs before work commences.
10. Evaluate Warranties and Guarantees
Reliable service providers guarantee their work and provide warranties for your assurance. Such coverage demonstrates quality assurance and helps you choose a company for your home with confidence. A combination of parts, labor and service warranties is best, and you can’t go wrong with a 100% satisfaction guarantee.
Contact Our Reputable AC Repair Company
Selecting a good HVAC technician doesn’t have to be overwhelming. Service Experts is a national HVAC service provider with hometown heart, ready to serve you with affordable prices, 24/7 emergency service, ACE-certified technicians and your total satisfaction guaranteed. The next time your malfunctioning air conditioner threatens to interrupt your comfort, contact a Service Experts office near you and schedule qualified AC repair services in West Palm Beach.