How to Fix Your Nest Thermostat When it Won't Respond

January 18, 2016
If you have a Nest Thermostat you may have heard about the recent outages and may be living in fear of the dreaded technology glitch that is causing many Nest users to lose heat in the dead of winter.

But fear not!

Nest Support has published an informative page with the very convenient title “What to do if your Nest Thermostat has become slow, unresponsive, or won’t turn on.” Obvious, much?

For complete instructions, visit Nest Support page. For a more basic summary, keep on reading:
Nest Thermostats that were updated recently to software version 5.1.3 or later may have some issues, including becoming unresponsive, not effectively charging the battery, or turning off completely. Nest suggests recharging and restarting your thermostat to fix the glitch and get it up and going again.

Signs of this problem include the following:
  • the thermostat not working in the Nest App and disconnected from Wi-Fi
  • the thermostat tells you the battery is low and it needs to shut itself down
  • the thermostat’s animations are slower than usual
  • the thermostat shows a notification that says, “Please remove the thermostat from its base, then reattach it;”
  • the thermostat’s display won’t light up and unresponsive (you may also have a blinking red or green light above the display)
  • the thermostat can’t control the corresponding HVAC unit(s)

If your Nest Thermostat will turn on but you can’t control it or it’s running slow, try manually restarting it beginning with turning the thermostat off and then back on again. If your Nest Thermostat is off and won’t turn on, take the thermostat off the base and charge it using a USB cord plugged into a wall charger or a computer.

CAUTION: Do not try to power on or off your thermostat while it’s still connected to a computer for charging. (They didn’t go into detail why, but if Nest says don’t do it, LISTEN TO THEM.)

After around 10 minutes of charging, detach the Nest Thermostat from the USB charger. If the component has turned on while charging, shut it down and then turn it back on again, manually restarting the thermostat. Once it has restarted completely, plug it back in to finish charging. After an hour of charging, unplug the Nest Thermostat and restore it to its base.

You should be ready to rock and this point, but again, for more detailed instructions and information, please visit Nest Support.

If you have tried both of these processes and the Nest Thermostat is still showing signs of problems, you will need to bring in reinforcements. Enter us! If Service Experts Heating & Air Conditioning installed your Nest Thermostat, please feel free to call us at 561-629-1826 or schedule an appointment online. If your Nest Thermostat was not put in by Service Experts Heating & Air Conditioning, please connect with Nest Support here.

Additionally, do not let this incident worry you about your Nest’s reliability. By owning and properly using Nest, your thermostat is truly saving money for you daily. When set it up properly, Nest intelligently learns your lifestyle, then adapts your heating and cooling use to optimize energy savings daily, which typically results in payback within the first year. And, Nest is still one of the only thermostats under $300 on the market that does this. So don’t let one complication get you down. You were smart to invest in a Nest, because a smart thermostat is still one of the prime investments in your home that you can make.
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