Commonly Available Job Positions at Service Experts Heating & Air Conditioning in West Palm Beach Positions at Service Experts Heating and Air Conditioning General Manager The General Manager is held accountable for directing and coordinating all activities of a Service Experts Heating and Air Conditioning service location. The General Manager manages the P&L, motivates sales, and provides leadership to all personnel and processes for the location. Service Technician The Service Technician conducts diagnostic, service, and/or maintenance work on residential and/or commercial heating, cooling, and related equipment and accessories. The Service Technician interacts with residential and/or commercial customers to respond to their questions, resolve problems, and ensure complete customer satisfaction. The person filling the position also promotes products and services to customer and works under the direction of the Field Supervisor or General Manager. Installation Technician/Installation Helpers The Installation Technician performs heating, cooling, and related equipment and accessory installation and start-ups on residential and/or commercial jobsites. The individual filling the position also completes installation and service on IAQ products and equipment, as well, and has the qualifications to comprehend controls and wiring graphics and schematics. Customer Service Specialist The Customer Service Specialist fields customer queries, concerns, and billing inquiries with the highest measure of respect and professionalism to resolve customer complaints with a one-call resolution. The Customer Service Specialist is also charged with supporting day-to-day running of the Service Experts Heating and Air Conditioning service location. Dispatcher The Dispatcher, following company radio and pager procedures, dispatches appointments to Service Technicians, Maintenance Technicians, and Installers. The person filling the position also corresponds with the customer to ensure the customer is notified of scheduled appointments, answer queries, and to help resolve concerns. The Dispatcher strategically plans and routes the most appropriate technicians following established company processes.